The Bank of East Asia

Personal Banking

BEA Mobile

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Hong Kong

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Features and Demo

Manage your account and enjoy various services

Account opening

Submit applications for the following accounts 24/7 using a single app:
- All-in-One account
- Credit card
- Consumer loan
- Investment account
- Cross-Boundary Wealth Management Connect (Southbound) account

Account Overview

Instantly check account balance and transactions
View and download e-statements for the last 7 years
Customise your account interface according to your banking needs

i-Token (Mobile Security Token)

Activate i-Token on one designated mobile device of your choice
Securely authenticate designated transactions
Multiple methods to log in to BEA Online
- By scanning the QR code on the login page
- By tapping the login push notification sent to your BEA Mobile
- By entering a security code generated by BEA Mobile

Biometric Authentication

Log in to BEA Mobile quickly and conveniently using fingerprint or facial recognition

Manage Your Banking Profile

View and update personal details, including correspondence address, email address, and other personal information
Change your marketing preferences
Register for e-Statements
Reset your BEA Online PIN, ATM Card PIN and Phone Banking PIN ¹
Retrieve your username
Enable push notification to stay on top of your accounts
Adjust transaction limit

¹ For the following accounts, please contact the hotlines during service hours or visit any BEA branch to reset PIN:

Credit card account (only) – (852) 3608 6628
ATM Card PIN and Phone Banking PIN
Revolving loan account (only) – (852) 2211 1211
ATM Card PIN and Phone Banking PIN
MPF/ ORSO account (only) – (852) 2211 1777
ATM Card PIN and Phone Banking PIN

Reserve and Withdraw FX Banknotes¹

Pre-order anytime, anywhere and withdraw banknotes in a choice of foreign currencies at branches
- Demo: Log in to BEA Mobile > Menu > Account Services > Foreign Currency Notes Reservation

¹ Only applicable to SupremeGold Private and SupremeGold customer

Overseas ATM Cash Withdrawals

Activate overseas withdrawal, and set duration and daily withdrawal limits for your ATM cards

Cardless Withdrawal

Withdraw cash by scanning a QR code instead of using a physical card
Set up instructions in BEA Mobile, then scan the on-screen QR code at any designated ATM, then follow instructions to withdraw cash (HKD) using just BEA Mobile
Available at designated ATMs：
- For “JETCO Cardless Withdrawal”, visit ATMs displaying the “JETCO Cardless Withdrawal” sticker
- For “UnionPay QR Code Withdrawal” , visit ATMs of UnionPay member banks that support this service

e-Ticketing

Get a ticket before arriving at our branch for counter services to save waiting time

Transfer, receive funds and pay bills

Fund Transfers¹

Transfer funds through FPS to accounts within BEA, other local banks, and stored-value facilities in Hong Kong with no charges
Make 24/7 real-time transfers using recipient’s mobile number, email address, FPS ID or account number. Pay and receive money through QR Codes
Make FPS payments through BEA Mobile triggered by merchant apps or mobile websites
Available for both Hong Kong dollar (HKD) and renminbi (RMB) transfers
Make fund transfers in EUR & USD to other local banks via CHATS
Make 24 x 7 real-time RMB currency exchange and top up your e-CNY wallet instantly through FPS

¹If you want to transfer funds to non-registered bank accounts, please activate i-Token first and log in to BEA Online with dual authentication; then, you can activate this service by increasing the transaction limit.

e-Laisee/Pay Multiple

Transfer funds to up to 5 payees simultaneously through FPS using recipient’s mobile number, email address or FPS ID
Add a personal touch with customised messages to friends and family

Registration for the FPS Addressing Service

Register for the FPS Addressing Service using your mobile number, email address, FPS ID or HKID number to receive funds

Bill Payments¹ and Donations

Pay bills including credit cards, telecom, insurance, utilities and merchants
Make donations to charitable organisations

¹ If you want to make payments to high-risk merchants, please activate i-Token first and log in to BEA Online Banking with dual authentication; then, you can activate this service by increasing the transaction limit.

Remittances

Remit funds to BEA China, BEA UK, and other banks in China and overseas
Make 24x7 Direct Remittance in RMB, USD or HKD to a BEA China account anytime, anywhere.
Transfer funds to bank accounts in more than 10 major international currencies including HKD, USD, CNY, AUD, CAD, CHF, GBP, SGD, JPY, NZD, and EUR

QR Code Payment

UnionPay QR Code Payment
- Generate a UnionPay QR code to make cardless payments around the world, especially in China
FPS x PromptPay QR payment
- Make fast and instant payments at Thai merchants by scanning the PromptPay QR code

Protect yourself and your family

Insurance Summary

Comprehensive overview of your life and general insurance policies
Easily access shortcuts to find the coverage you need

Instant Quotation and Application

Get instant quotations for a variety of insurance products
- Life Insurance - Secure First
- General Insurance - Travel Protection insurance
Seamlessly apply directly from BEA Mobile
Explore a range of insurance options to meet your needs

The life insurance plans are underwritten by AIA International Limited (incorporated in Bermuda with limited liability) （友邦保險（國際）有限公司（於百慕達註冊成立之有限公司）) (“AIA”). The Bank of East Asia, Limited (“BEA”) is an appointed insurance agency of AIA. The life insurance plans are products of AIA but not BEA. All benefits payable under the above life insurance plans are subject to the credit risk of AIA. The general insurance plans are underwritten by Blue Cross (Asia-Pacific) Insurance Limited （藍十字（亞太）保險有限公司） (“Blue Cross”), a member of AIA Group. The Bank of East Asia, Limited (“BEA”) is an appointed insurance agency of Blue Cross. The general insurance plans are products of Blue Cross but not BEA. All benefits payable under the above general insurance plans are subject to the credit risk of Blue Cross. Blue Cross (Asia-Pacific) Insurance Limited is a subsidiary of AIA Group Limited. It is not affiliated with or related in any way to Blue Cross and Blue Shield Association or any of its affiliates or licensees. In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between BEA and the customer out of the selling process or processing of the related transaction, BEA is required to enter into a Financial Dispute Resolution Scheme process with the customer; All insurance product information available on this material is not and shall not be construed as an offer to sell or a provision of insurance products to any person in any jurisdiction outside Hong Kong or a solicitation to such person to buy insurance products.