Manage your account and enjoy various services
Account opening
- Submit applications for the following accounts 24/7 using a single app:
- All-in-One account
- Credit card
- Consumer loan
- Investment account
- Cross-Boundary Wealth Management Connect (Southbound) account
Account Overview
- Instantly check account balance and transactions
- View and download e-statements for the last 7 years
- Customise your account interface and set “Money Safe” service according to your banking needs
i-Token (Mobile Security Token)
- Activate i-Token on one designated mobile device of your choice
- Securely authenticate designated transactions
- Multiple methods to log in to BEA Online
- By scanning the QR code on the login page
- By tapping the login push notification sent to your BEA Mobile
- By entering a security code generated by BEA Mobile
Biometric Authentication
- Log in to BEA Mobile quickly and conveniently using fingerprint or facial recognition
Manage Your Banking Profile
- View and update personal details, including correspondence address, email address, and other personal information
- Change your marketing preferences
- Register for e-Statements
- Reset your BEA Online PIN, ATM Card PIN and Phone Banking PIN 1
- Retrieve your username
- Enable push notification to stay on top of your accounts
- Adjust transaction limit
1 For the following accounts, please contact the hotlines during
service hours or visit any BEA branch to reset PIN:
- Credit card account (only) – (852) 3608 6628
ATM Card PIN and Phone Banking PIN
- Revolving loan account (only) – (852) 2211 1211
ATM Card PIN and Phone Banking PIN
- MPF/ ORSO account (only) – (852) 2211 1777
ATM Card PIN and Phone Banking PIN
Reserve and Withdraw FX Banknotes1
- Pre-order anytime, anywhere and withdraw banknotes in a choice of foreign currencies at branches
- Demo: Log in to BEA Mobile > Menu > Account Services > Foreign Currency Notes Reservation
1 Only applicable to SupremeGold Private and SupremeGold customer
Overseas ATM Cash Withdrawals
- Activate overseas withdrawal, and set duration and daily withdrawal limits for your ATM cards
Cardless Withdrawal
- Withdraw cash by scanning a QR code instead of using a physical card
- Set up instructions in BEA Mobile, then scan the on-screen QR code at any designated ATM, then follow instructions to withdraw cash (HKD) using just BEA Mobile
- Available at designated ATMs：
- For “JETCO Cardless Withdrawal”, visit ATMs displaying the “JETCO Cardless Withdrawal” sticker
- For “UnionPay QR Code Withdrawal” , visit ATMs of UnionPay member banks that support this service
e-Ticketing
- Get a ticket before arriving at our branch for counter services to save waiting time
Transfer, receive funds and pay bills
Fund Transfers1
- Transfer funds through FPS to accounts within BEA, other local banks, and stored-value facilities in Hong Kong with no charges
- Make 24/7 real-time transfers using recipient’s mobile number, email address, FPS ID or account number. Pay and receive money through QR Codes
- Make FPS payments through BEA Mobile triggered by merchant apps or mobile websites
- Available for both Hong Kong dollar (HKD) and renminbi (RMB) transfers
- Make fund transfers in EUR & USD to other local banks via CHATS
- Make 24 x 7 real-time RMB currency exchange and top up your e-CNY wallet instantly through FPS
- Make 24x7 instant cross-boundary remittances in local currencies by entering the recipient's mobile number or account number through Payment Connect Service
- Disable “Online Registration of Payee” function
1If you want to transfer funds to non-registered bank accounts, please activate i-Token first and log in to BEA Online with dual authentication; then, you can activate this service by increasing the transaction limit.
e-Laisee/Pay Multiple
- Transfer funds to up to 5 payees simultaneously through FPS using recipient’s mobile number, email address or FPS ID
- Add a personal touch with customised messages to friends and family
Registration for the FPS Addressing Service
- Register for the FPS Addressing Service using your mobile number, email address, FPS ID or HKID number to receive funds
Bill Payments1 and Donations
- Pay bills including credit cards, telecom, insurance, utilities and merchants
- Make donations to charitable organisations
1 If you want to make payments to high-risk merchants, please activate i-Token first and log in to BEA Online Banking with dual authentication; then, you can activate this service by increasing the transaction limit.
Remittances
- Remit funds to BEA China, BEA UK, and other banks in China and overseas
- Make 24x7 Direct Remittance in RMB, USD or HKD to a BEA China account anytime, anywhere.
- Transfer funds to bank accounts in more than 10 major international currencies including HKD, USD, CNY, AUD, CAD, CHF, GBP, SGD, JPY, NZD, and EUR
QR Code Payment
- UnionPay QR Code Payment
- Generate a UnionPay QR code to make cardless payments around the world, especially in China
- FPS x PromptPay QR payment
- Make fast and instant payments at Thai merchants by scanning the PromptPay QR code
Make rate enquiries, currency exchange and time deposit
Currency Exchange
- Buy or sell a variety of currencies in real time with our 24/7 online foreign currency exchange service. Afterwards, you can reserve1 and withdraw the FX banknotes at branches
- View the latest currency exchange rates
- Instant calculation of foreign currency exchange amounts using the latest exchange rates
1Only applicable to SupremeGold Private and SupremeGold customer
Time Deposit
- Check, place, and uplift time deposits, and set deposit maturity instructions at 24/7
- Enjoy preferential interest rates
- Time deposits are available in various currencies
- Set “Money Safe” service according to your banking needs
Convenient credit card access and points redemption
Credit Card Application
- Apply for a credit card and submit required documents directly through the app
Multi-currency Debit Card Application
- BEA All-in-One Account holders can apply directly through the app
Credit Card Activation
- Activate newly issued credit cards in few steps
Multi-currency Debit Card Activation
- Activate newly issued Debit Cards in few steps
i-Token (Mobile Security Token)
- Activate i-Token on one designated mobile device of your choice
- Securely authenticate designated transactions
- Multiple methods log in to BEA Online
- By scanning the QR code on the login page
- By tapping the login push notification sent to your BEA Mobile
- By entering a security code generated by BEA Mobile
Biometric Authentication
- Log in to BEA Mobile quickly and conveniently using fingerprint or facial recognition
Manage Your Credit Card
- View your current balance, available credit
- Download e-statements for the last 7 years
- Review detailed transaction information
- View your credit card number, CVV and expiry date without carrying your physical card
Protection for Your Card
- Report lost credit cards
- Report any unauthorised transactions through our 24/7 live chat
Protection for Your Multi-currency Debit Card
- Suspend or resume card usage directly through the app
Instalments
- Settle your credit card bills with instalment plans of up to 60 months
Grow your wealth
Linked Deposits
- View linked deposit coupon rates and offering documents, place orders, and check your transaction status and history
- Currency Linked Deposits
- Basket Equity Linked Deposits
- Single Equity Linked Deposits
- Callable Interest Rate Index Linked Deposit
Equity Linked Investment
- View equity linked investment coupon rates and offering documents, place orders and check your transaction status and history
FX/Precious Metal Margin Trading
- Easily place new orders, amend or cancel orders, and check order status
- Instantly check position status, transaction record, account balance and equity
- 24-hour FX & Precious Metal Trading Services
Gold
- Execute orders to buy or sell gold with ease
- View the gold account latest balance
- Get the latest gold prices
Challenges
- Take our regularly released missions individually or as a group to win prizes
Market Insights
- Identify market trends through voting results
- Get personalised market information based on your interest and behaviour
- View up-to-date videos and articles related to market outlook
- Receive professional investment analysis on global markets
- Level up your investment knowledge with various learning materials
Protect yourself and your family
Insurance Summary
- Comprehensive overview of your life and general insurance policies
- Easily access shortcuts to find the coverage you need
Instant Quotation and Application
- Get instant quotations for a variety of insurance products
- Life Insurance - Secure First
- General Insurance - Travel Protection insurance
- Seamlessly apply directly from BEA Mobile
- Explore a range of insurance options to meet your needs
The life insurance plans are underwritten by AIA International Limited (incorporated in Bermuda with limited liability) （友邦保險（國際）有限公司（於百慕達註冊成立之有限公司）) (“AIA”). The Bank of East Asia, Limited (“BEA”) is an appointed insurance agency of AIA. The life insurance plans are products of AIA but not BEA. All benefits payable under the above life insurance plans are subject to the credit risk of AIA. The general insurance plans are underwritten by Blue Cross (Asia-Pacific) Insurance Limited （藍十字（亞太）保險有限公司） (“Blue Cross”), a member of AIA Group. The Bank of East Asia, Limited (“BEA”) is an appointed insurance agency of Blue Cross. The general insurance plans are products of Blue Cross but not BEA. All benefits payable under the above general insurance plans are subject to the credit risk of Blue Cross. Blue Cross (Asia-Pacific) Insurance Limited is a subsidiary of AIA Group Limited. It is not affiliated with or related in any way to Blue Cross and Blue Shield Association or any of its affiliates or licensees. In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between BEA and the customer out of the selling process or processing of the related transaction, BEA is required to enter into a Financial Dispute Resolution Scheme process with the customer; All insurance product information available on this material is not and shall not be construed as an offer to sell or a provision of insurance products to any person in any jurisdiction outside Hong Kong or a solicitation to such person to buy insurance products.
