| 5.1 |
BEA Online Services Activation |
| 5.2 |
BEA Mobile |
| 5.3 |
Messages |
| 5.4 |
Change PIN |
| 5.5 |
Two-factor authentication |
| 5.6 |
Personal Information |
| 5.7 |
Username |
| 5.8 |
Overseas ATM Cash Withdrawals |
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| Accounts |
| 5.9 |
Account Overview |
| 5.10 |
e-Statement / e-Advice |
| 5.11 |
Stop payments |
| 5.12 |
Local fund transfers/telegraphic transfers & direct remittance/schedule instructions |
| 5.13 |
e-Cheque services |
| 5.14 |
Time deposits |
| 5.15 |
Requisition - Statement/Cheque book/Cashier's order |
| 5.16 |
Rate enquiries |
| 5.17 |
Online Activities History |
| 5.18 |
"Money Safe" service |
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| Payments |
| 5.19 |
Bills and donations |
| 5.20 |
Schedule |
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| Loans |
| 5.21 |
Property - HK |
| 5.22 |
Loans – Chinese Mainland |
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| Cards |
| 5.23 |
Credit cards and ATM cards |
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| Investments |
| 5.24 |
Wealth Portfolio |
| 5.25 |
Risk Assessment |
| 5.26 |
Linked Deposits |
| 5.27 |
Unit Trusts |
| 5.28 |
FX/Precious Metal Margin |
| 5.29 |
Gold |
| 5.30 |
Stock Trading |
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| Insurance |
| 5.31 |
Insurance |
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| MPF |
| 5.32 |
MPF |
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| Account Aggregation |
| 5.33 |
Account Aggregation |
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| Faster Payment System (“FPS”) Registration Service |
| 5.34 |
Faster Payment System (“FPS”) Registration Service |
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| e-Direct Debit Authorisation (“eDDA”) service |
| 5.35 |
e-Direct Debit Authorisation (“eDDA”) service |
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| Homepage |
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| 5.1 BEA Online Services Activation |
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| Q5.1.1 |
How can I activate BEA Online Services? |
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Please click here to view a demonstration of BEA Online Services Activation (first time login) via BEA Online. |
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| 5.2 BEA Mobile |
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| Q5.2.1 |
Can I see a demonstration of how to activate BEA Mobile? |
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Please click here to view a demonstration of BEA Mobile activation. |
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| Q5.2.2 |
Where can I go for information about the BEA Mobile service? |
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Please click here to view FAQs about BEA Mobile. |
| 5.3 Messages |
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| Q5.3.1 |
What should I do if I have opinions or problems in using BEA Online? |
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You can send an electronic message to our Bank by clicking the "Message" icon. |
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Also, you can just click the "Message" button in the transaction result box. The transaction details will be automatically included in the message content for the attention of our Bank. |
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| Q5.3.2 |
How many messages can be retained in my Inbox and Outbox, and how long can these messages be retained? |
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Your Inbox and Outbox can retain a maximum of 30 messages each for up to 4 years. |
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| 5.4 Change PIN |
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| Q5.4.1 |
How can I change my PIN for BEA Online? |
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You can change your BEA Online PIN anytime by clicking "Settings" and then "Change PIN" under "Homepage". |
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| Q5.4.2 |
Can I change PINs of other electronic channels through BEA Online? |
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No. You can change your PIN of BEA Online only. To change PINs of other electronic channels, you should perform the "Change PIN" function in the corresponding channels. |
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| 5.6 Personal Information |
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| Q5.6.1 |
What does the "Personal Information Update" function allow me to do? |
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This function enables you to check and update your personal account-related information conveniently online including your correspondence address, email address, phone number and other personal information. |
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| Q5.6.2 |
Who can use the "Personal Information Update" function? |
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All personal customers of the following account types can use the function. |
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- SupremeGold Private Account
- SupremeGold Account
- Supreme Account
- BEA GOAL Account
- i-Account
- Cyberbanking Card Account
- Credit Card/ Revolving Loan Account
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| Q5.6.3 |
How can I check and update my personal information? |
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You can check and update your personal information by clicking "Settings" icon, and then "Personal Information Update". To update your personal information, you are required to input an SMS OTP or use i-Token for authentication. Notifications will be sent to your registered email address and mobile phone number when the request has been submitted and the record has been updated. |
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| Q5.6.4 |
When can I check/update my personal information? |
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You can check/update your personal information at any time by clicking "Settings" icon, and then "Personal Information Update". |
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| Q5.6.5 |
If I have changed my mobile phone number, how can I check and update the mobile phone number registered for Two-Factor Authentication in BEA Online? |
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| To check and update your mobile phone number, please follow these steps: |
| 1. |
Click "Settings" icon, and then "Personal Information Update". |
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Click “Edit” to change your mobile phone number by using i-Token authentication. |
| 3. |
After record updated successfully, go to “Settings”, “Two-factor Authentication”, and then “One-time password (through SMS)”. |
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Your new mobile phone number will be displayed. |
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| 5.7 Username |
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| Q5.7.1 |
How can I create a username? |
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To set your username, first log in using your account number, then set your username on the Username page under Settings. Your username must consist of 8-30 alphanumeric characters and must combine at least 3 numbers (0-9) and 3 letters in upper or lower case (A-Z or a-z, case sensitive). Spaces and other characters/symbols will not be accepted.
We strongly recommend that you set a unique username which is different from those you use for other web services (e.g. email accounts or other internet banking accounts), to protect yourself from malicious attacks.
Once your username has been created, you can use your username or account number to log in to BEA Online. |
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| Q5.7.2 |
Can I change or cancel my username? |
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| No. Once created, your BEA Online username cannot be changed or cancelled. As a unique identifier, it must be different from that of any other user and cannot be amended later. |
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| Q5.7.3 |
Can I transfer my username to another BEA Online Login No. of mine? |
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No. You cannot transfer your username to your other BEA Online Login No., nor can you re-use any previous username. You must create a new username for each BEA Online Login No.. |
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| 5.8 Overseas ATM Cash Withdrawal Settings |
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| Q5.8.1 |
When do I need to use the Overseas ATM Cash Withdrawal Settings? |
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If you need to withdraw cash from an overseas ATM, you must activate the overseas ATM cash withdrawal function in advance by setting the activation period and daily withdrawal limit. |
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| Q5.8.2 |
What can I do on the Overseas ATM Cash Withdrawal Settings page? |
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You can activate or deactivate overseas ATM cash withdrawals as well as edit the activation settings. |
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| Q5.8.3 |
When do I need to activate the overseas ATM cash withdrawal function? |
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You are required to activate the overseas ATM cash withdrawal function before traveling. The activation start date should be made no more than six months from today. Your overseas ATM cash withdrawal activation end date should be within 1 year of the start date, or before your card’s expiry date, whichever is earlier. You are advised not to set the validity period for longer than needed. |
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| Q5.8.4 |
Is there any restriction on when I can set the end date? |
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Yes, your overseas ATM cash withdrawal activation end date should be within 1 year of the start date, or before your card’s expiry date, whichever is earlier. You are advised not to set the valid period for longer than needed. |
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| Q5.8.5 |
What is the maximum overseas daily withdrawal limit? |
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The maximum overseas daily withdrawal limit is HK$20,000 or its equivalent per day per card, for a minimum withdrawal of HK$100 or its equivalent. You can set the limit in multiples of HK$100 according to your needs. |
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| Q5.8.6 |
Can I activate more than one card at the same time? |
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Yes, you can activate, edit settings for, or deactivate multiple cards at the same time. |
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| Q5.8.7 |
How do I know whether the overseas ATM cash withdrawal function has been activated or its settings have been changed successfully? |
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The Bank will issue an SMS and email to your registered mobile phone number and email address once the overseas ATM cash withdrawal function has been activated or its settings have been changed successfully. However, when deactivating the overseas ATM cash withdrawal function, no notification will be sent. |
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| Q5.8.8 |
Should I activate the overseas ATM cash withdrawal function as a matter of course? |
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No. To protect your bank account, it is good practice to only activate the overseas cash withdrawal function for periods when you’re likely to need it. This allows BEA’s ATM system to protect you from unauthorised overseas ATM cash withdrawal transactions. |
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| 5.9 Account Overview |
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| Q5.9.1 |
What is the “Average Daily Relationship Balance”? How can I view it? |
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The Average Daily Relationship Balance is the average daily balance in the preceding month of the customer’s All-in-One (“AIO”) sub-accounts, the accounts/plans that have been selected to be incorporated into the AIO Account statement (excluding the balances of mortgage loans, and credit cards, and including only the cash values of insurance policies), and BEA Mandatory Provident Fund (“MPF”) (excluding BEA occupational retirement schemes ("ORSO Schemes")). |
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How to view it: |
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- Log in to BEA Online, go to Account Overview, and select Statement Savings or (HKD/RMB/USD) Current Account under your All-in-One Account.
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Important Notes: |
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- If you do not hold an All-in-One Account, the Average Daily Relationship Balance will not be displayed.
- For newly opened All-in-One Accounts, the balance will be shown within two months of account opening. For example, if your account is opened on 4 September 2025, the balance will be available on or before 7 November 2025.
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| 5.10 E-statements/e-advice |
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| Q5.10.1 |
What is e-statement service? |
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E-statement service provides you with a convenient way to view your account statements online in PDF format via BEA Online.
Please click here to view a demonstration of e-statement service. |
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| Q5.10.2 |
Which accounts provide e-statement service? |
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At present, the following accounts provide e-statement service to BEA Online customers only. Additional accounts will provide this service to BEA Online customers in the future. |
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- SupremeGold Private Account
- SupremeGold Account
- WMC SupremeGold Account
- Supreme Account
- BEA GOAL Account
- i-Account
- Credit card account
- Revolving loan account
- HKD current account
- USD current account
- Multi-currency statement savings account
- RMB current account
- Securities account
- Foreign Exchange and Gold Margin Trading Account
- Time Deposit Account
- MAXSaver account
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| Q5.10.3 |
How can I register for the e-statement service and cancel my paper statements? |
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Log in to BEA Online and click “Setting” icon > "Register e-Statement / e-Advice". Check the box(es) under the appropriate column to select your account(s) and opt for e-statements or paper statements. |
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| Q5.10.4 |
How long will past e-statements be retained? |
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You can access and view e-statements for the following accounts for up to the past seven years through BEA Online: |
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- SupremeGold Private Account
- SupremeGold Account
- WMC SupremeGold Account
- Supreme Account
- BEA GOAL Account
- i-Account
- Credit card account
- Revolving loan account
- HKD current account
- USD current account
- RMB current account
- Multi-currency statement savings account
- Time Deposit Account
- MAXSaver account
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Securities account e-statements will be retained for two years.
Daily Foreign Exchange and Gold Margin e-statements will be retained for 90 days, and monthly statements for 1 year. |
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| Q5.10.5 |
Why can't I view my e-statements? |
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If you can't view your e-statements, please check whether you have successfully registered for the e-statement service. Please note that you have to install Adobe Reader version 6.0 or above to view your e- statements. |
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| Q5.10.6 |
How can I identify the e-statement provided from BEA? |
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Every e-statement in PDF format will be signed by a digital certificate of the Bank of East Asia for the purpose of proof of origin and integrity.
To validate the digital signature of the Bank, you need to download the Bank's digital certificate to your Adobe Reader. Please click here to view the procedure. |
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| Q5.10.7 |
What is the e-advice service? |
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E-advice enables you to view online transaction details (detailed below) via BEA Online. You will receive e-advice by default, but you can choose to receive paper advice if you prefer. |
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- Foreign exchange fund transfers
- Fund transfers to other local banks
- Securities transactions
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| Q5.10.8 |
How can I choose to receive paper advice? |
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Log in to BEA Online and click “Setting” icon > "Register e-Statement / e-Advice". Check the box(es) under the appropriate column to select the Transaction Type and opt for paper advice. |
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| Q5.10.9 |
How can I view my e-Advice? |
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Log in to BEA Online and select "Accounts Services", then select "View e-Statement / e-Advice" from the menu on the left. |
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| Q5.10.10 |
How long will past e-Advice be retained? |
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e-Advice can be accessed and viewed for a maximum period of 180 days via BEA Online. |
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| Q5.10.11 |
Why do the partial payer name and remarks cannot display in e-statement and paper advice? |
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Payer name (max. 40 characters) and remarks (max. 12 characters) display subject to characters limit in e-statement and paper advice. |
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| Q5.10.12 |
How can I print the e-statement? |
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You can print the e-statement by clicking the "print" icon in the PDF browser. |
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| 5.11 Stop cheque payments |
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| Q5.11.1 |
What does the "Stop cheque Payments" sub-function do? |
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This allows you to place an instruction to stop payment on one or more cheques. Click the "Stop Cheque Payments" under "Accounts Services". Service charges will be levied on each stop payment order. |
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| 5.12 Transfers |
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| [Local fund transfers] |
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| Q5.12.1 |
What does the "Transfers" function allow me to do? |
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You can transfer funds from your accounts to other BEA accounts or accounts held at other local banks with or without prior registration. You can transfer funds to other local banks, and the funds transferred will normally be available in the beneficiary's bank account on the same day. Real-time foreign currency exchange service is available 24/7 on BEA Online, except during system maintenance hours and special circumstances.
Please click here to view a demonstration of “How to use Faster Payment System (FPS)”. |
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| Q5.12.2 |
What is the minimum transaction amount when buying foreign currency? |
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The minimum transaction amount is HK$20 or equivalent. |
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| Q5.12.3 |
What should I do if I want to transfer funds to an account with BEA or another bank/merchant? |
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Transfer within BEA |
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- After clicking "Transfers" in the menu, you should select "BEA" as the transfer type.
- Select a registered payee or choose to transfer to a non-registered payee^, and enter the transaction details. Now click "Proceed" to continue or "Clear" to clear the information and start over.
- On the next screen, you can verify and confirm the transaction details (and the exchange rate, if applicable) by clicking "Confirm", or cancel the transaction by clicking "Cancel".
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Transfer to other bank / merchant |
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- After clicking "Transfers" in the menu, select “Other Bank” as the transfer type.
- You can then choose to transfer to a registered or non-registered payee^ and enter the transaction details*. Next, click "Proceed" to continue or "Clear" to clear the information and start over.
- On the next screen, you can verify and confirm the transaction details by clicking "Confirm" or cancel the transaction by clicking "Cancel".
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*You are required to enter a bill reference when paying a merchant using their FPS proxy ID. |
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^Please click here for more details about “Registered payees”. |
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| Q5.12.4 |
How do I know whether my fund transfer instruction has been successfully submitted? |
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If the instruction is accepted, the message "Done" will be displayed onscreen along with a transaction reference number. At the recipient bank's discretion, you may receive an additional transaction notification about the credit status. If the instruction is declined, a rejection message will be displayed onscreen. You can also click "Print" to print the transaction records. |
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| Q5.12.5 |
What does the "Scheduled Payment" sub-function allow me to do? |
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This sub-function allows you to set up, view, edit, and delete records of scheduled transfers that have not yet been executed. |
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| Q5.12.6 |
What does the "Templates" sub-function allow me to do? |
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This sub-function allows you to create, change, and delete your templates. |
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| Q5.12.7 |
What should I pay attention to when submitting a real-time fund transfer instruction? |
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When you conduct a real-time fund transfer, you should carefully verify the payment details, including payee's name, account number and amount, before submitting your instruction.
You cannot cancel or stop a real-time fund transfer once you have confirmed it.
Please note that when you enter the recipient's account number for a fund transfer to another bank, you are required to enter the recipient's name. Your instruction will generally be subject to the name checking process as stipulated by the payee bank. |
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| Q5.12.8 |
The fund transfer instruction to my friend’s account in other bank was being rejected. I have transferred to him/her recently with same recipient’s account information, and the transfer was successfully executed. Why was the payment being rejected at this time? |
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To comply with the regulatory requirement, the banks will gradually or may have already imposed stricter controls to make sure the recipient's name and account number matched with bank’s records. If the recipient’s name you have inputted does not fully match with the one in the corresponding bank’s record, the fund transfer instruction may be rejected. |
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| Q5.12.9 |
The system message displayed “The recipient’s account information is incorrect” when the fund transfer instruction was being rejected. What should I do? |
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Please enter the exact name registered in the recipient’s bank when submitting the fund transfer instruction and please verify the recipient’s account number and other payment details carefully. Please confirm with recipient for his/her name registered in recipient’s bank if necessary. |
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| Q5.12.10 |
After I have confirmed the correct account information with the recipient, how can I update my fund transfer template or re-register the recipient as "Registered Payee" in my BEA Online? |
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To update template |
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- Log in to BEA Online, select "Transfers & Payment > Transfers > Transfer Templates"
- Select "Edit" next to the template
- Update the recipient’s account information and click "Proceed". The template will be updated immediately.
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To re-register payee |
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- Use dual authentication or scan QR code to log in to BEA Online. Then click "Transfers & Payment > Transfers > Registered Payees Maintenance"
- Click "Delete" next to the payee
- Confirm the details then click "Confirm". The payee will be deleted immediately.
- Select "Add New Payee"
- Enter the payee details
- Verify the payee details then authenticate with i-Token
- The registered payee will be effective in one to two working days
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| [Telegraphic transfers & direct remittance] |
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| Q5.12.11 |
What does the "Telegraphic Transfer" function allow me to do? |
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You can transfer funds from your accounts to overseas bank accounts with or without prior registration in more than 10 major international currencies including HKD, USD, CNY, AUD, CAD, CHF, GBP, SGD, JPY, NZD, and EUR. Service charges will be levied on each telegraphic transfer transaction. |
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| Q5.12.12 |
What is the minimum transaction amount when transferring funds overseas? |
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The minimum transaction amount when transferring funds overseas is HK$1,000, JPY10,000, or 100 in any other available currency. |
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| Q5.12.13 |
What should I do if I want to submit a telegraphic transfer instruction to BEA? |
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Please click here to view a demonstration of telegraphic transfer. |
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| Q5.12.14 |
How can I know the status of my telegraphic transfer instruction? |
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You can enquire about the status of a telegraphic transfer instruction via the "Enquiry" sub-function if it has been accepted by the Bank. The status will be one of the following: |
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Status |
Meaning |
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Received: |
The Bank has received your instruction and pending for processing. |
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Confirmed: |
The Bank is processing your instruction. |
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Executed: |
The Bank has processed your instruction. |
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Rejected/Failed: |
The Bank has rejected your instruction. |
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Declined: |
Your instruction is rejected. |
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| Q5.12.15 |
How to use “Search bank” button in "Telegraphic Transfer" function? |
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By using “Search bank” button, you may locate the bank and SWIFT BIC by 1) selecting country, bank name and city or 2) inputting the SWIFT BIC through this function manually.
For the template(s) saved prior to the “Search bank” button launch, you are required to select the “beneficiary bank” / “intermediary bank (optional)” with this search function, in order to submit telegraphic transfer application. After submitting telegraphic transfer application, the template will be updated.
Please note that, scheduled remittance instruction will not be impacted. |
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| Q5.12.16 |
What does the "Scheduled Payment" sub-function allow me to do? |
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This sub-function allows you to set up, check, edit, and delete records of scheduled transfers that have not been executed. |
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| Q5.12.17 |
What does the "Templates" sub-function allow me to do? |
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This sub-function allows you to create, change, and delete your templates. |
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| Q5.12.18 |
What does the "direct remittance" function allow me to do? |
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You can transfer funds from your account to a BEA China or BEA UK Branch account with or without prior registration. The remitted amount will be credited instantly. This service is available in HKD, USD and CNY(to BEA China accounts) and HKD, USD, GBP, and EUR (to BEA UK Branch accounts). A service charge will be levied on each transaction. |
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| Q5.12.19 |
Can I transfer funds in USD, EUR via CHATS on BEA Online? |
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CHATS service is currently only available on BEA Mobile. |
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| [Scheduling] |
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| Q5.12.20 |
If I have made a scheduled instruction for a local/telegraphic fund transfer, when will the amount be debited from my withdrawal account? |
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The Bank will debit the amount from your designated account in the early morning (Hong Kong time) on the day your instruction is executed. |
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| Q5.12.21 |
Can I set a single instruction or recurring scheduled instructions for a local/telegraphic transfer? |
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Yes, you can set a one-time scheduled instruction by selecting a date for the transfer or set up a recurring instruction according to any of the following schedules: |
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- weekly
- bi-weekly
- monthly
- bi-monthly
- quarterly
- half-yearly
- yearly
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| Q5.12.22 |
In what scenarios will fund transfer or telegraphic transfer instructions be executed on the following working day? |
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- Transfers within BEA HK that are scheduled for execution on a Sunday or public holiday.
- Local fund transfers scheduled for execution on a Saturday, Sunday, or public holiday.
- Telegraphic transfers scheduled for execution on a Saturday, Sunday, or public holiday.
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| Q5.12.23 |
If my account does not have sufficient funds, will the scheduled instruction be executed? |
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No, if there are insufficient funds in your withdrawal account to complete a scheduled instruction, the Bank may choose, at its sole discretion, not to execute the instruction and may also charge your account for the unsuccessful instruction. |
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| Q5.12.24 |
If a scheduled instruction for a local/telegraphic transfer has been made through the Internet, can I edit or cancel the instruction if any error is detected? |
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Yes, you can edit or cancel your instruction before the execution date. A new scheduled instruction number will be assigned automatically when you confirm the amendment. However, you cannot edit or cancel the instruction on the execution date. |
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| Q5.12.25 |
How can I find out if my local/telegraphic transfer was successful on the execution date? |
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If the transaction is successfully executed, the Bank will notify you by sending an email to your designated email address, or you can check your account activity through BEA Online. At the recipient bank's discretion, you may receive an additional transaction notification about the credit status. |
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| Q5.12.26 |
When will I receive an email reminder? |
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You will receive an email reminder under the following situations:
- 3 working days before the execution of a scheduled instruction (no email reminder will be issued if the execution date is within 3 working days of the instruction).
- Immediately after a scheduled instruction is set up/amended/deleted.
- Immediately after a scheduled instruction is successfully/unsuccessfully executed.
- 1 month before the expiry date of a scheduled instruction (no email reminder will be issued if the expiry date is within 1 month of the instruction being set).
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| Q5.12.27 |
How can I change my email address? |
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To change your email address, please click "Settings" and then "Personal Information Update", then enter your new email address and click "Proceed". |
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| Verify your new email address on the next screen and then click "Confirm". |
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| Q5.12.28 |
Can I schedule instructions in a foreign currency? |
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Yes, but the currency of the scheduled fund transfer must be the same as the account to be debited. |
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| Q5.12.29 |
If I do not enter an email address when setting up a scheduled instruction, will I receive an email reminder? |
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You will not receive an email reminder if you do not enter your email address when setting up a scheduled instruction. You can enter your email address when: |
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- You are setting up a new scheduled instruction.
- You are editing an existing scheduled instruction.
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| Q5.12.30 |
How far into the future can I set the expiry date for a recurring scheduled instruction? |
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The expiry date of a scheduled instruction must be within two years of the setup date or until further notice. |
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| Q5.12.31 |
How do I set up a standing instruction in renminbi? |
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You can set up single or recurring renminbi (RMB) standing instructions for currency exchange and remittance to China through BEA Online. Select "Transfers & Payment", "Transfers", and then "Renminbi Standing Instructions". You can view your instruction records using the "Summary" and "Activities" functions. |
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| [Registered payees] |
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| Q5.12.32 |
What is the “Add to my payees” checkbox in fund transfer and remittance function? |
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This function allows you to add a payee’s account or FPS Proxy ID (mobile no., email address, FPS ID) as a “Registered payee” so that you can transfer payments quickly and easily in the future. When you have successfully registered a payee, a higher daily transaction limit will apply to that account/FPS Proxy ID, and no further authentication will be required for transactions to that payee.
Please click here for details of your daily transaction limit. |
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| Q5.12.33 |
How can I register an account as a “Registered payee” for fund transfers in BEA Online? |
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You can register a payee account account or FPS Proxy ID (mobile no., email address, FPS ID) as a “Registered payee” in “Registered Payees Maintenance”. Please follow these steps as below: |
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- Activate i-Token with BEA MOBILE（DEMO）
- Use dual authentication or scan QR code to log in to BEA Online. Then click “Transfers & Payment > Transfers > Registered Payees Maintenance”
- Select “Add New Payee”
- Enter the payee details
- Verify the payee details then authenticate with i-Token
- The registered payee will be effective on the following 1-2 working days
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Besides, you can also register a payee account or FPS Proxy ID (mobile no., email address, FPS ID) as a “Registered payee” while making a fund transfer or remittance transaction. Please follow these steps as below: |
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- Activate i-Token with BEA Mobile（DEMO）
- Use dual authentication or scan QR code to log in to BEA Online. Then click “Transfers & Payment > Transfers”.
- Select the transfer type of "BEA" or “Other bank”.
- Enter the transaction details. If you are transferring funds to a non-registered payee, an “Add to my payees” checkbox will be displayed. Tick the box and enter additional information according to instructions, then click “Proceed”.
- Verify the transaction details then authenticate the transaction with i-Token.
- The registered payee will be effective on the following 1-2 working days.
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| Q5.12.34 |
How can I view my registered payee details in BEA Online? |
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You can view details of your registered payees by clicking “Transfers & Payment > Transfers > Registered Payees Maintenance”. |
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| Q5.12.35 |
How can I delete a registered payee in BEA Online? |
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To delete a registered payee, please follow these steps:
- Click “Transfers & Payment > Transfers > Registered Payees Maintenance”.
- Check the box next to the registered payee that you want to delete, then click “Proceed”.
- Confirm the details then click “Confirm”.
- The payee will no longer be a registered payee, effective immediately.
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| Q5.12.36 |
Can I disable “Online Registration of Payee” function? |
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Yes, you can disable the "Online Registration of Payee" function on BEA Online and BEA Mobile. After disabled "Online Payee Registration" you can still register payee via branch.
Please note that once disabled "Online Registration of Payee", you are required to visit our branches to enable the function again.
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| Q5.12.37 |
How can I disable “Online Registration of Payee” function? |
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New customers: |
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- After completing the "First Time Log in" to BEA Online, read the "Note" at the bottom of the "First time login“ successful page, and click "Click Here".
- Click "Continue" on "Online functions and services settings" introduction page
- On "Online functions and services settings" page, select to disable "Online Registration of Payee", click "Next," verify the details, and then click "Confirm."
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Existing customers: |
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- Log in, click "Transfers & Payments" in the left menu, select “transfer to BEA HK / Other Banks (HK)" or “Remit to BEA China / UK / Other Banks”
- View the "Notes" at the bottom of the transfer page, Select "Click Here" under "You can disable the online registration of payee function to further protect your BEA Online services. Please click here."
- Click "Continue" on "Online functions and services settings" introduction page
- On "Online functions and services settings" page, select to disable "Online Registration of Payee", click "Next," verify the details, and then click "Confirm."
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The instruction will be effective immediately. Please note that once disabled "Online Registration of Payee", you are required to visit our branches to enable the function again. |
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| Q5.12.38 |
After disabled "Online Registration of Payee" function, how can I enable the function again? |
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Please note that once disabled "Online Registration of Payee", you are required to visit our branches to enable the function again. |
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| 5.13 e-Cheque services |
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| Q5.13.1 |
How can I deposit an e-Cheque? |
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you can make use of the e-Cheque Drop Box provided by the Hong Kong Interbank Clearing Limited (“HKICL”) at https://www.echeque.hkicl.com.hk/ecp/ |
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| 5.14 Time deposits |
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| Q5.14.1 |
What does the "Time Deposits" function allow me to do? |
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You can enquire your deposits, place and uplift a deposit, and give deposit maturity instructions in the "Time Deposits" function. |
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You can also submit time deposit placement instruction or schedule/update time deposit maturity instruction during non-service hours. |
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Where can I find my time deposit and time deposit placement instruction records? |
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Log in, select "Time Deposit" and click "My Time Deposit" button. You can view the deposit records of each time deposit account. |
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| Q5.14.3 |
What should I do if I want to place a time deposit or submit a deposit placement instruction? |
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Please click here to view the time deposit demonstration. |
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| Q5.14.4 |
What should I do if I want to uplift time deposit? |
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- Log in, select "Time Deposit"
- At "Time Deposit" page, click “My Time Deposit” button
- At "Time Deposit Summary" page, select "Uplift" from the table
- Choose and click the deposit to account, then click "Proceed"
- At confirm page, verify transaction details, then click "Confirm"
- Transaction completed
- Once a transaction is completed, it cannot be amended or cancelled
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| Q5.14.5 |
What should I do if I want to submit or schedule a maturity instruction? |
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- Log in, select "Time Deposit"
- At "Time Deposit" page, click "My Time Deposit" button
- At "Time Deposit Summary" page, select "Add" or "Edit" from the table
- At input page, input the transaction details, then click "Proceed"
- At confirm page, verify transaction details, then click "Confirm"
- Transaction completed
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| Q5.14.6 |
What deposit types can I operate in the "Deposits" function? |
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- HKD time deposit with BEA
- FCY time deposit with BEA
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| Q5.14.7 |
How do I know whether my deposit placement, uplift, or maturity instruction has been successfully submitted? |
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If the instruction is accepted, the message "Transaction Completed" will be displayed onscreen along with a transaction reference number. If the instruction is declined, a rejection message will be displayed onscreen. You can also click "Print" to print the transaction records. |
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| Q5.14.8 |
What kinds of instructions can I place in the "Add Maturity Instruction" or "Edit Maturity Instruction"? |
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There are three types of instructions available: |
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- Renew Principal and Interest
- Renew Principal and Uplift Interest
- Uplift Principal and Interest
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| 5.15 Requisition |
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| [Statement/Cheque book] |
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| Q5.15.1 |
What does the "Statement / Cheque Book" function allow me to do? |
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You can request an account statement or cheque book. The service charge will be debited from the account. |
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How will I receive my cheque book? |
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Your cheque book will be mailed to your correspondence address on record at BEA by ordinary mail (postage waived) or by registered mail (charge applies). If you choose to have your cheque book delivered by registered mail, the service charge will be automatically debited from your current account. |
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| [Cashier's order] |
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| Q5.15.3 |
What should I do if I need to apply for a Cashier's Order? |
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You need to select "Cashier's Order" under "Requisition," fill in the relevant information, and select the branch where you want to apply. The branch staff will contact you, and you will need to go to the designated branch in person to complete your application. |
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5.16 Rate enquiries
Q5.16.1 What information can I obtain through the "Rate Enquiries" function?
You can view the following financial information:
- Hong Kong dollar savings and deposit interest rates
- Foreign currency savings and deposit interest rates
- Foreign currency T/T exchange rates and Gold
- Foreign currency notes exchange rates
- Chinese Yuan non-deliverable forward
5.17 Online Activities History
Q5.17.1 What can I view on Online Activities History?
You can view the login and other designated non-financial high-risk activities history in BEA Online and BEA Mobile in the past 12 months on Online Activities History:
- Login
- Activation / Deactivation of i-Token
- Personal information update
- Increase of transaction limit
- eDDA maintenance (set up, accept, edit, and resume instructions)
- Add new payee
- Reset PIN
- Unblock credit card or debit card
- Add credit card to mobile wallet
- Transaction Authentication Preference
Note: Not applicable to MPF accounts
Q5.17.2 How can I access the Online Activities History?
You can click on Menu > Account Services > Online Activities History to check your login and other designated non-financial high-risk activities history in BEA Online and BEA Mobile in the past 12 months.
5.18 "Money Safe" service
Q5.18.1 What is "Money Safe" service?
“Money Safe” is a new security feature introduced by the Hong Kong Monetary Authority (HKMA) to prevent fraud and scams. Funds secured under Money Safe will be restricted from any outflow via all channels, providing increased protection against potential losses related fraud and scams.
Use of “Money Safe” is completely voluntary. You may decide whether to use Money Safe based on the Customer’s own needs and circumstances.
To release your locked funds, you will need to visit our BEA branches in person for additional verification. Once verification is successfully completed, your funds will be released.
Q5.18.2 What types of deposit accounts are eligible for "Money Safe" service?
Money Safe is available for all personal banking customers, including savings, current, time deposit accounts, personal AIO accounts and BEA MAXSaver account.
Money Safe is not available for private banking customers, corporate or institutional entity customers, and below types of deposit accounts:
- WMC Southbound Account
- Current Account with Overdraft Limit
- Current Account with Accrued Overdraft Interest
- Mortgage-Linked Time Deposit Account
- Any Deposit Account which is fully under pledged
Please visit our branches to set "Money Safe" for Kid Master Account.
Q5.18.3 How can I set "Money Safe"?
Current accounts (including BEA MaxSaver), savings accounts:
- On the account transactions page, click “Set "Money Safe"”
- Select the currency you want to protect, and then enter the amount to be protected. Follow the on-screen instructions to complete the settings.
Time deposit accounts:
- After placed a time deposit instruction, go to Edit Maturity Instruction, enable "Money Safe" and follow the on-screen instructions to complete the settings, to protect the principal and interest of the time deposit.
Q5.18.4 Will "Money Safe" service expire?
After set "Money Safe", the funds will be protected and will not expire.
Time Deposit: After set "Money Safe", the principal and interest will remain protected after maturity and will be transferred to the time deposit account and/or designated deposit account.
BEA MaxSaver: After set "Money Safe", the funds will remain protected after maturity, and the remaining balance in the MAXSaver account will not be transferred to the linked Statement Savings Account.
Q5.18.5 How can I release “Money Safe” setting (including reduce the locked amount?
To release “Money Safe” or reduce the locked amount, you must visit any of our branches to submit your request in person. One Time Password (OTP) will be used for authentication and mobile number or email address will be required. Please keep your contact information up to date in Bank’s record.
Payments
5.19 Bills and donations
Q5.19.1 What does the "Payments" function allow me to do?
You can pay bills, make donations, and remit funds to local and overseas bank accounts. For your convenience, BEA Online enables you to conduct transactions with more than 600 merchants and charitable organizations.
Q5.19.2 What should I do if I want to submit a bill payment or donation instruction to BEA?
After clicking "Bills" or "Donations" in the menu, you can input the transaction details. Then you should click "Proceed" to continue or click "Clear" to clear the fields and start over. On the next screen, you may verify and confirm the transaction details (and the exchange rates, if applicable) by clicking "Confirm" or cancel the transaction by clicking "Cancel".
Q5.19.3 How do I know whether my payment instruction in "Bills" or "Donations" has been successfully submitted?
If the instruction is accepted, the message "Bill payment instruction submitted" will be displayed onscreen along with a transaction reference number. If the instruction is declined, a rejection message will be displayed onscreen. You can also click "Print" to print the transaction records.
Q5.19.4 Are "Bills" or "Donations" provided 24-hour service?
Yes. However, depending on different merchants, "Bills" or "Donations" transactions may be valued on next working day if the transaction is completed after cut-off time on each working day, on Saturday/Sundays/public holidays; or when Typhoon No.8 signal or Black Rainstorm warming is hoisted. Please be aware of the alert messages during transactions.
Q5.19.5 Can I pay a bill by phone?
Only payments to JETCO merchants can be made by phone. Bill payment templates are required for high-risk merchant payments. The templates apply to all merchants, except those under the following low-risk categories: Government or Statutory Organisation; Utilities; Education: Primary or Secondary School; and Education: Post-secondary or Specialised Institution.
You can also pay bills from over 800 merchants by internet or mobile phone.
Q5.19.6 Can I pay a bill by Credit Card?
You can pay mostly of bills by your credit card except "Bank of East Asia", "Citibank Credit Card", "Hong Kong Jockey Club", and "Initial Public Offerings". However, a bill settlement handing fee as specified in the Cardholder Agreement and the Key Facts Statement/Schedule of Fees & Charges on BEA Credit Card Services (the "Key Facts Statement/Schedule of Fees & Charges") will apply on each online payment made to merchants under the categories of "Banking & Credit Card Services", " Credit/Financial Services" or "Securities Trading" and such fee will be charged to the credit card account of the cardholder. The Key Facts Statement/Schedule of Fees & Charges is subject to change from time to time at the discretion of BEA.
Please click here to view the latest version of the Key Facts Statement/Schedule of Fees & Charges.
Q5.19.7 How do I create bill payment templates for mobile phone payments?
| To create bill payment templates for mobile phone payments, follow these steps: |
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Log in to BEA Online and select "Payments", and then "Templates". |
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Select "Bills" or "Donations", and then “Create a new template”. |
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Enter the template details, verify the details, and click "Confirm". |
Q5.19.8 Are there any additional security measures for bill payments?
In order to strengthen security, you must use i-Token or one-time password to execute a bill payment transaction or create a phone payment template, except when the receiving merchant falls under the "Government or Statutory Organisation", "Utilities", "Education: Primary or Secondary School", or "Education: Post-secondary or Specialised Institution" categories.
5.20 Scheduled Payment
Q5.19.1 What does the "Scheduled Payment" sub-function allow me to do?
This sub-function allows you to set up, enquire, change, and delete records of scheduled payments that have not been executed.
Q5.20.2 What does the "Templates" sub-function allow me to do?
This sub-function allows you to create, change, and delete your templates.
Q5.20.3 If I place a scheduled instruction to pay my bill, do I need to register the relevant merchant first?
No, you are not necessary for prior registration. Your scheduled instruction will be executed on "Execution Date".
Q5.20.4 If I made a scheduled instruction for "Bills" or "Donations", when will the amount be debited from my withdrawal account?
The Bank will debit the amount from your designated account in the early morning (Hong Kong time) on the day of the execution of your instructions.
Q5.20.5 Can I place a single instruction or recurring scheduled instructions for payment?
You can place a one time scheduled instructions by selecting the designated data for payment or a recurring instructions under one of the following frequencies:
- weekly
- bi-weekly
- monthly
- bi-monthly
- quarterly
- half-yearly
- yearly
Q5.20.6 If the payment instruction is scheduled to be executed on a Sunday or public holiday, when will it be executed?
If your instruction is scheduled for execution on a Sunday or public holiday, the instruction will be executed on the following working day.
Q5.20.7 If my account does not maintain sufficient funds, will the scheduled instruction be executed?
No, in the event that there are insufficient funds in the withdrawal account to complete a scheduled instruction, the Bank may choose, at its sole discretion, not to execute such instruction and may charge the account for the unsuccessful instruction.
Q5.20.8 If a scheduled instructions for "Bills" or "Donations" has been made via the Internet, can I edit or cancel those instruction if any error is detected?
Yes, you can edit or cancel your instructions before the "execution date". A new scheduled instruction number will be assigned automatically when you confirm the amendment of the existing scheduled instruction. However, you cannot edit or cancel your instructions on the "execution date".
Q5.20.9 How can I find out my bill was successful on the "Execution Date"?
If the transaction is successfully executed, the Bank will notify you by sending a SMS notification to the registered mobile phone number and an email to your designated email address, or you can check your account activity via BEA Online.
Q5.20.10 When will I receive reminder for scheduled instruction?
You may receive an email reminder under the following situations:
- 3 working days before the execution of a scheduled instruction (No email reminder will be issued if the difference between the scheduled instruction setup and execution date is less than 3 working days.)
- Immediately following the revision/deletion of a scheduled instruction
- 1 month before the expiry date of a scheduled instruction (No email reminder will be issued if the difference between the scheduled instruction setup date and expiry date is less than 1 month.)
You may receive both SMS and email reminder under the following situations:
- Completion of scheduled instruction setup (except when the receiving merchant falls under the "Government or Statutory Organisation", "Utilities", "Education: Primary or Secondary School", or "Education: Post-secondary or Specialised Institution" categories.)
- Upon successful/unsuccessful execution of a scheduled instruction
Q5.20.11 How can I change my email address?
To change your email address, please click "Settings" and then "Personal Information" under the "Homepage", then enter your new email address and click "Proceed".
| Verify your new email address on the next screen and then click "Confirm". |
Q5.20.12 If I do not enter an email address during the setup of a scheduled instruction, will I receive an email reminder?
You will not receive an email reminder if you do not enter your email address during the setup of a scheduled instruction. You can enter your email address under the following situations:
- you are editing a scheduled instruction
- you are setting up a new scheduled instruction
Q5.20.13 How long is the recurring scheduled instruction valid?
The expiry date of a scheduled instruction must be within two years from the instruction setup date or until further notice by you.
Loans
5.21 Property - HK
Q5.21.1 What can I do if I have enquiries on Hong Kong Property Loans?
You can call our customer hotline on (852) 3608 8686 during the following hours to make enquiries.
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Monday – Friday |
: 9:00 a.m. – 8:00 p.m. |
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Saturday |
: 9:00 a.m. – 1:30 p.m. |
5.22 Loans – Chinese Mainland
Q5.22.1 What information can I check using this service?
You can view your BEA China loan account information, including your payment schedule and history, through Hong Kong BEA Online, but you must have BEA Hong Kong and BEA China bank accounts and use personal BEA Online services for both.
Q5.22.2 Do I need to apply for this service?
Yes, you need to enrol for the account aggregation service at any BEA branch and activate the service via Hong Kong BEA Online to view your BEA China loan account information.
Q5.22.3 How can I activate this service?
Please click here for details.
Cards
5.23 Credit cards and ATM cards
Q5.23.1 What can I do in the "Bonus Gallery" sub-function under the "Credit Cards" function?
You can online place the Bonus Points redemption order or the mileage conversion.
Q5.23.2 What should I do if I want to place the Bonus Points redemption order or the mileage conversion?
Choose the "Bonus Gallery" sub-function under the "Credit Cards" function, and select the credit card accounts for deducting the required Bonus Points and charging the required purchase amount (if applicable).
After the selection, click the "Proceed" button to continue the transaction or "Clear" button to cancel the transaction.
The amount of Bonus Points available under the selected credit card accounts will be displayed for your reference.
To complete the order placement, please fill in the order details and the related frequent flyer programme membership no (if applicable). You can verify and confirm the order details by clicking the "Confirm" button or cancel the transaction by clicking the "Cancel" button.
Q5.23.3 How do I know whether my redemption order placed is completed?
If the order placement is accepted, a message "Order submitted for processing" and a reference no. will be displayed onscreen.
Q5.23.4 How can I get a summary record of my redemption order?
You can click the "Print" button on completed screen to print out the order details for your reference.
Q5.23.5 How can I know if your card center has processed my Direct Debit Authorisation ("DDA") request?
A confirmation letter will be sent to you by post as soon as we receive your request.
Q5.23.6 When shall I know my DDA has been setup?
A confirmation letter will be sent to you when the DDA has been setup.
Q5.23.7 How will I know if the DDA has been setup if the confirmation letter is lost in transit?
The message "Your account will be settled by autopay" will appear on your credit card statement if the DDA has been successfully setup.
Q5.23.8 How can I cancel my ATM card?
You can cancel your ATM card by following the steps below:
- Log in to BEA Online
- Select “Account Services” and then “ATM Cards”
- Press “Cancel Card”
- Press “Continue”
- Verify your instruction details and press “Confirm”
- Instruction completed
Q5.23.9 How can I obtain the information on chargeback mechanism of ATM card transaction?
Please click here for details.
5.23.10 How can I get the dispute application forms for credit cards?
Please click the links below to download the forms:
- Dispute Form (Applicable to unauthorised use)
- Dispute Form (Applicable to other dispute type)
Investments
5.24 Wealth Protfolio
Q5.24.1 What does "Wealth Portfolio" allow me to do?
"Wealth Portfolio" is an investment overview allowing you to view your investment portfolio distribution with its total market value, covering Stocks, Unit Trusts, Linked Deposits, and other investment (Bonds, Notes & Certificates of Deposit).
5.25 Risk Assessment
Q5.25.1 Where can I view or update my risk tolerance level?
To view or update your risk tolerance level, simply visit the Bank's website at www.hkbea.com, log in to BEA Online, select "Investment" from the main menu, and then select "Risk Assessment".
Q5.25.2 How long is my risk assessment record valid for?
The results of your risk assessment questionnaire are valid for one year.
5.26 Linked Deposits
Q5.26.1 What are linked deposits?
Linked deposits are structured products which involve or have embedded derivatives. The total return of a linked deposit is subject to the performance of the underlying financial instruments. However, linked deposits are not the same as, nor should they be treated as a substitute for, traditional time deposits. Please refer to the Principal Brochure of each specific linked deposit for details of the product features and risk factors.
Q5.26.2 How do I access Linked Deposit services?
To access the services, simply visit our website at www.hkbea.com, log in to BEA Online, select "Investments" from the main menu, and then select "Linked Deposits".
Q5.26.3 What types of Linked Deposits are provided?
The following types of Linked Deposits are provided:
- Currency Linked Deposits
- Basket Equity Linked Deposits - with Callable and Optional Kick-in Features
- Single Equity Linked Deposits - with Callable and Optional Kick-in Features
- Barrier Touch Currency Linked Deposits
- Callable Interest Rate Index Linked Deposits
Q5.26.4 What kind of account do I need?
You need to be a personal banking customer holding a SupremeGold Private Account, SupremeGold Account, Supreme Account, BEA Goal Account or i-Account with a Linked Deposit Account to place orders. Moreover, you have to hold a securities sub-account to place orders for Equity Linked Deposits.
Q5.26.5 How can I check my Linked Deposit transaction status and history?
You can check your transaction status and history through the Linked Deposit "Account Enquiries" function.
For Single/Basket Equity Linked Deposits – with Callable and Optional Kick-in Features, Barrier Touch Currency Linked Deposits, and Callable Interest Rate Index Linked Deposits, you can also check your transaction status on the same day using "Today's Order Checking".
Q5.26.6 Will I receive notifications for increased product risk and changes to important information related to linked deposits (such as Occurrence of Potential Adjustment Event, Market Disruption Event etc.)?
Yes. You will be sent webmail notifications, which you can check after logging in to BEA Online and BEA Mobile. You will continue to receive these physical notifications as well.
5.27 Unit Trusts
Q5.27.1 What is Unit Trusts?
You can use Unit Trusts to search for, compare, and subscribe to funds; place redemption and switching orders; check your fund portfolio; and view the latest fund news.
Q5.27.2 How do I access “Unit Trusts”?
To access “Unit Trusts”, simply visit the Bank's website at www.hkbea.com, log in to BEA Online, select "Investments" from the main menu, and then select "Unit Trusts".
Q5.27.3 What services does Unit Trusts provide?
Unit Trusts provides the following information and services:
- Fund subscription
- Fund redemption
- Fund switching
- Application for monthly investment plan
- Unit trust portfolio details
- Fund comparison
- Trade Basket
- Risk assessment
- Order status
- Latest market information
- Information on unit trust investments
Q5.27.4 What kind of account do I need to access “Unit Trusts”?
To access "Unit Trusts", you need to hold a SupremeGold Private Account, SupremeGold Account, Supreme Account, BEA GOAL, or i-Account with a securities sub-account and a multi-currency statement savings account as the settlement account.
Q5.27.5 How many funds can I subscribe to in each transaction?
You can only subscribe one fund per transaction.
Q5.27.6 Where can I find fund information?
You can check a fund's fact sheet and prospectus under the document column "Doc" in the fund search result table.
Q5.26.7 How do I check the reference market value of fund investments in my account?
You can check the fund's holding units and reference market value in the fund's base currency or in Hong Kong dollars on the "Redemption/Switching/Portfolio Details" page.
Q5.27.8 How do I redeem or switch funds?
You can redeem or switch a fund via the "Redemption/Switching/Portfolio Details" page.
Q5.27.9 Can I redeem or switch fund units partially through Unit Trusts?
Yes, you can redeem or switch fund units partially via the "Redemption/Switching/Portfolio Details" page.
Q5.27.10 How many funds I can redeem in each transaction?
You can only redeem one fund per transaction.
Q5.27.11 How many funds I can switch in each transaction?
You can only switch one fund per transaction.
Q5.27.12 Where can I find my transaction status and history?
You can find your transaction status and history on the "Order Status" page.
Q5.27.13 Can I store intended subscription amounts in my Trade Basket?
Yes - simply enter the amount you intend to subscribe and click "Save".
Q5.27.14 Can I amend/terminate my Monthly Investment Plan (“MIP”) through BEA Online?
No, this can’t be done through BEA Online. Please visit one of our branches to amend/terminate your current MIP.
Q5.27.15 My browser displays the message "Cookies are disabled. Please check your browser settings and try again." whenever I click "Unit Trusts". What's wrong?
Please click here to learn how to adjust your browser settings.
Q5.27.16 Will I receive notifications for increased product risk and notices to shareholders related to fund trading?
Yes. You will be sent webmail notifications, which you can check after logging in to BEA Online and BEA Mobile. You will continue to receive these physical notifications as well. 5.25 FX/Precious Metal Margin Trading
5.28 FX/Precious Metal Margin rading
Please click here to view FAQs about BEA Online - FX/Precious Metal Margin.
5.29 Gold
Q5.29.1 What is BEA Online's Gold trading?
BEA Online's Gold trading is a one-stop online gold trading service. You can enjoy the following services via BEA Online:
- Gold trading
- Gold Account enquiry
- Gold price enquiry
Q5.29.2 How can I place gold trading orders via the Internet?
You must be the account holder of a Gold Account with either a statement savings account or current account as your settlement account. These accounts should be registered under BEA Online for online transactions. To activate the service, please visit your nearest BEA branch during office hours.
Q5.29.3 Do I need to register for online Gold trading service again if I have registered for a Gold Account via BEA Online?
It is not necessary to register again. You simply need to log in to BEA Online to enjoy gold trading service.
Q5.29.4 Will the transaction history display all transactions if I place gold trading orders at a branch or by phone?
All transaction activities will be updated simultaneously under BEA Online, including Internet and phone channels, as well as transactions made at branches.
Q5.29.5 Can I view my entire transaction history?
Through BEA Online, you can only enquire about transactions that have been conducted at branches, by phone, using BEA Mobile, or online from the effective date you activated the gold trading service onwards.
Q5.29.6 How do I access Gold trading?
Simply log in to BEA Online and click "Gold" under "Account Services".
Q5.29.7 How do I check updated gold prices?
You can simply click "Rate Enquiries" under "Account Services" or "Gold" under "Account Services" in the main menu during service hours to check updated gold prices.
Q5.29.8 Is there any daily transaction limit for gold trading?
Yes. The daily transaction limit of gold buy and gold sell is 150 taels of gold.
Q5.29.9 How do I know whether the gold trading transaction has been successfully submitted?
If the instruction is accepted, the message "Transaction Completed" will be displayed onscreen along with a transaction reference number. You can also click "Summary" under "Account Services" or "Gold" under "Account Services" function to check your transaction history.
Q5.29.10 What is the gold price if it has changed during the gold trading transaction?
The most updated gold price will be applied if the gold price has been changed during the transaction. You should verify and re-confirm the transaction details at that time.
Q5.29.11 Is there any charge for using Gold trading service?
Gold Trading service is completely free of charge.
Q5.29.12 What are the service hours for online Gold trading and Gold Account enquiries?
The service hours for making online Gold trading and Gold Account enquiries are as follows:
| Gold Trading |
Monday-Friday: 9:00 a.m. - 5:00 p.m. |
| Gold Account Enquiry |
24 hours |
5.30 Stock Trading
Please click here to view the FAQs related to BEA SmarTrade.
Insurance
5.31 Insurance
Q5.30.1 How can I make enquiries related to Insurance?
Please submit insurance-related enquiries here, by selecting “Insurance Services” in “Type of Products/Services”.
MPF
5.32 MPF
Q5.32.1 What MPF services can I access through BEA Online (MPF/ORSO)?
BEA Online (MPF/ORSO) enables you to conveniently make a wide range of BEA (MPF) enquiries online, and enjoy many other related services. These include:
- Account balance enquiries
- Contribution history enquiries
- Withdrawal history enquiries
- Fund switching history enquiries
- Current investment enquiries
- Investment changes
- Fund information
- Form downloads
- General information
Q5.32.2 As a BEA (MPF) customer, can I enjoy BEA Online (MPF/ORSO) services if I do not have a BEA Online Username/ Login No.?
Yes, you can enjoy BEA Online (MPF/ORSO) services. To open an account, simply call our BEA (MPF) Hotline on (852) 2211 1777 (Operated by Bank of East Asia (Trustees) Limited) during office hours.
Q5.32.3 If I already have a BEA Online Username/ Login No., do I need to open a BEA Online (MPF/ORSO) account?
No, MPF services are available to BEA Online customers.
However, if you are unable to enquire about your MPF account via BEA Online, please visit any BEA branch to register your MPF account under BEA Online Services as a related account.
Q5.32.4 How can I learn more about BEA Online (MPF/ORSO)?
You are welcome to call our BEA (MPF) Hotline on (852) 2211 1777 (Operated by Bank of East Asia (Trustees) Limited) during office hours for assistance.
Account Aggregation
5.33 Account Aggregation
Q5.33.1 What is "Account Aggregation"?
This service integrates your BEA and BEA China accounts on a single BEA Online platform, providing you with secure and convenient access to your BEA China account and loan information via Hong Kong BEA Online.
- Account Summary
- Activity
- Loan payment schedule
- Loan payment history
Q5.33.2 What are the benefits of this service?
If you have BEA accounts in Hong Kong and Chinese Mainland, you can check account details via a single BEA Online platform without the need to access each BEA Online service separately. It's time-saving and convenient.
Q5.33.3 How can I use this service?
You can register for account aggregation at any BEA branch in Hong Kong. Once you've registered, simply log in to Hong Kong BEA Online to activate the service.
Q5.33.4 What are the requirements for registration?
You must already have individual personal bank accounts and personal BEA Online access with BEA and BEA China, and must have registered for both with the same identification document. If you have not registered with the same identification document, please contact your nearest BEA branch.
Q5.33.5 Is there any charge?
This service is currently free of charge.
Q5.33.6 I have already registered for this service, and recently opened a new BEA China account. Why I cannot find my new account?
To access a BEA China account using this service, said account must have access to BEA China Cyberbanking activated. In addition, you need to select the account in "Account Maintenance" via Hong Kong BEA Online.
Faster Payment System (“FPS”) Registration Service
5.34 Faster Payment System (“FPS”) Registration Service
Q5.34.1 What is the Faster Payment System (“FPS”) Registration Service?
This service allows you to receive money from a contact by privately sharing with them your mobile no., email address, and/or FPS ID, while your bank account information remains secure and confidential.
To use this service, you must first register the following proxy IDs and link them to a designated account:
- Mobile no.
- Email address
- FPS ID (This is a unique identifier generated by Hong Kong Interbank Clearing Limited which enables you to receive money.)
- Hong Kong identity card no. (Registering your HKID no. as Proxy ID will allow you to receive payments and transfers from institutions, companies, and the HKSAR government.)
Q5.34.2 How can I activate the FPS Registration Service?
To activate the service, please follow these steps:
| 1. |
Log in to BEA Online and select “Settings > FPS Registration”.
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| 2. |
Select the proxy IDs you want to register and enter their details. Then, select the deposit account for each proxy ID and click “Proceed”.
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| 3. |
If you register your mobile no. and/or email address for the service, you are required to enter a one-time password (“OTP”) sent to your registered mobile no. and/or email address. If you register an FPS ID and/or Hong Kong identity card no*, no OTP will be required.
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| 4. |
Verify a summary of your FPS Addressing Service status with all banks/stored-value facilities.
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| 5. |
Verify the activation details and click “Confirm”.
|
*Please note that a Hong Kong identity card no. can only be registered through one licensed bank (FPS participant) only at a time. If you successfully re-register your HKID no., this will override any previous registration.
Q5.34.3 How can I edit or terminate my proxy ID(s)?
To edit the details of your proxy ID(s), please follow these steps:
| 1. |
Log in to BEA Online and select “Settings > FPS Registration”.
|
| 2. |
Click “Edit” on the relevant proxy ID.
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| 3. |
Change the deposit account or set BEA as your default bank for your registered mobile no. and/or email address.
|
To terminate one or more of your proxy IDs, please follow these steps:
| 1. |
Log in to BEA Online and select “Settings > FPS Registration”.
|
| 2. |
Click “Terminate” on the relevant proxy ID.
|
Q5.34.4 Can I reactivate my FPS ID after I have terminated it?
You can reactivate your FPS ID within 2 months of terminating it. Please follow these steps:
| 1. |
Log in to BEA Online and select “Settings > FPS Registration”.
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| 2. |
Click “Reactivate” on your terminated FPS ID record.
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| 3. |
Select the deposit account.
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Q5.34.5 Can I view my mobile no. and/or email address records registered with other banks/store-valued facilities (“SVFs”)?
Please follow these steps to view and manage your mobile no. and/or email address records registered in other banks/SVFs.
| 1. |
Log in to BEA Online and select “Settings > FPS Registration”.
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| 2. |
Click “Summary for All banks/SVFs” in the top right-hand corner.
|
| 3. |
Select the relevant proxy IDs and then enter the one-time password (“OTP”) sent to your registered mobile no. and/or email address.
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| 4. |
A summary will be displayed, and you can save the records in your computer.
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| 5. |
You can click “Terminate” on any records which you find to be invalid.
|
Remarks:
| 1. |
Please note that you can only view other banks’/SVFs’ records for the proxy ID you have registered with BEA (e.g. if you have registered your mobile no. with BEA, you will only be able to view the records of other banks/SVFs relating to that mobile no.)
|
| 2. |
For an FPS ID record with another bank/SVF, please enquire with the bank/SVF in question.
|
e-Direct Debit Authorisation (“eDDA”) service
5.35 e-Direct Debit Authorisation (“eDDA”) service
Q5.35.1 What is the e-Direct Debit Authorisation (“eDDA”) service?
Using this straightforward service, you can set instructions to make periodic payments to designated merchants/organisations.
Once a merchant/organisation has accepted your eDDA request, the eDDA will be created immediately, and payments will henceforward be debited from your account according to the instruction.
Merchants/organisations can also request to set up payments with your approval.
Q5.35.2 How can I set up an eDDA?
To set up an eDDA, please follow these steps:
| 1. |
Log in to BEA Online and select “Transfers & Payment > e-Direct Debit Authorisation”.
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| 2. |
Enter the scheduled payment details and either:
- Select from a list of merchants/organisations; or
- Directly enter the merchant/organisation’s
Account no./
Mobile no. (FPS registered)/
Email address (FPS registered)/
FPS ID
Then click “Proceed”.
|
| 3. |
Verify the eDDA details and authenticate with i-Token or a one-time password.
|
4.Once the merchant/organisation accepts your eDDA request, the eDDA will be created immediately.
5.A notification message of acceptance/rejection will be sent to your BEA Online email later.
Q5.35.3 Can I view and edit my eDDA records?
Yes. Please follow these steps to view and edit your eDDA records:
| 1. |
Log in to BEA Online and select “Transfers & Payment > e-Direct Debit Authorisation”.
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| 2. |
You can search records by merchant/organisation, record status, and/or start date. A summary of your eDDA records will be shown according to your search criteria.
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| 3. |
You can click “Edit” to change the withdrawal account, payment limit, frequency, and end date. Once the merchant/organisation accepts your update request, the eDDA settings will be updated immediately. A notification message of acceptance/rejection will be sent to your BEA Online email later.
|
Q5.35.4 Can I suspend, resume, or terminate my eDDA records?
Yes. Please follow these steps to manage your eDDA records:
| 1. |
Log in to BEA Online and select “Transfers & Payment > e-Direct Debit Authorisation”.
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| 2. |
Search the record you need to suspend/resume/terminate.
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| 3. |
Click “Suspend”, “Resume”, or Terminate” on the relevant record.
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Q5.35.5 How can I accept/reject a setup/maintenance request from a merchant/organisation?
Once a merchant/organisation makes a request to set up/edit/suspend/resume/terminate an eDDA record, you will receive an email notification at your email address (as registered with BEA Online). Please follow these steps to accept/reject the request:
| 1. |
Log in to BEA Online and select “Payments > e-Direct Debit Authorisation”.
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| 2. |
Find the record and view the eDDA details in the summary.
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| 3. |
Click “Accept” or “Reject” in the relevant record.
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Q5.35.6 If a merchant/organisation requests to set up an eDDA, how long can I take to accept or reject the request?
You are required to verify the details and accept or reject the eDDA in BEA Online or BEA Mobile through the eDDA function within 5 days. If you do not respond within that time, the eDDA request will be automatically rejected.
Q5.35.7 How can I know if the merchant/organisation debited fund from my account? Upon completion of direct debit payment, notifications* will be sent by SMS and email. You can also enquire the debit record through “Account > Activities” of BEA Online.
*If the payment processed through Faster Payment System (“FPS”), relevant notifications will be sent. Please note that the notification is subject to the payment process selected by the merchant/ organization’s bank.
Top
6. BEA Online Troubleshooting
Q6.1 Who can I call if I cannot get access to BEA Online even I enter my account number and PIN correctly?
You can call our hotline on (852) 2211 1321 during service hours.
Q6.2 If the system does not respond after I confirm the transaction, how can I know whether the transaction has been processed?
You can log into "BEA Online" and check the relevant balance in "Account Overview" or call the hotline (852) 2211 1321 during service hours for enquiry.
Q6.3 I have an error message saying that "JavaScript" is not enabled. What does this mean?
To use BEA Online, JavaScript must be enabled in your browser.
If you are using Internet Explorer*: 1. Click "Tools" 2. Select "Internet Options" 3. Select the "Security" tab 4. Click "Medium" 5. Click "OK" (* If you use another browser, please refer to the "Help" section of your browser for instructions.)
Q6.4 I already used the recommended version of the browser and its required settings and I still have problems in viewing some of web pages. What should I do?
You should check your modem settings or the connection to your Internet Service Provider ("ISP"). Another reason may be the peak traffic in the Internet, and you should try again to connect.
Q6.5 What is the reason that the contents of BEA Online in simplified Chinese version cannot be displayed properly?
Your PC Operating System and Internet Browser do not support the simplified Chinese characters. To solve the problem, you may download the necessary software for viewing the simplified Chinese characters.
Q6.6 Why can't I log in to BEA Online via my mobile phone?
We have launched BEA Mobile. You will automatically be redirected to this service when you access BEA Online using your mobile phone.
Q6.7 I have forgotten my BEA Online PIN. How can I set a new one?
For Banking Account: You can reset your BEA Online PIN in BEA Mobile.
1. Tap “Forgot PIN” in the BEA Mobile Login Page or select “PIN Centre” in the upper-right menu on the homepage.
2. Select “Reset BEA Online PIN” if you are coming from the “PIN Centre”.
3. Enter your ATM Card information & PIN or Phone Banking PIN for authentication.
4. Enter an SMS one-time password for verification.
5. Your PIN is now reset. Please use your new PIN to log in to BEA Online or BEA Mobile.
Click here for demo guide Top
7. Security Tips
Q7.1 How do I log in to the BEA Online website safely?
You can safely log in to BEA Online by entering the homepage of The Bank of East Asia, Limited "www.hkbea.com" into your browser, or bookmark these authentic websites for future use.
Never use website addresses or links attached in any email or found through Internet search engines to log in to BEA Online.
Remarks: Customers will never be asked for any personal information by email, e.g. name, account number, password, etc. To securely view or use the websites of the BEA Group, simply access our homepage at www.hkbea.com instead of clicking through the hyperlinks attached to any email. For further information, please contact our Customer Service Hotline on (852) 2211 1321.
Q7.2 What are the current security measures of the BEA Online?
| BEA Online provides the following security measures to safeguard your use of the services: |
| |
|
| 1. |
Personal identification number ("PIN") and i-Token authentication |
| |
You can log in to BEA Online by using your BEA Online Username/ Login No. and PIN or i-Token authentication. |
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| 2. |
Last login date and time |
| |
You can view your last login time after successfully logging into BEA Online. |
| |
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| 3. |
Deploy Transport Layer Security ("TLS") encryption |
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"TLS" is an international and well-proven standard encryption module developed to ensure confidentiality during data transmission. All important information transmitted between your browser and our Bank through BEA Online will be encrypted by TLS. |
Q7.3Are there any security tips for using BEA Online? Important Notes for Security in relation to BEA Online and BEA Mobile
These important notes apply to both personal BEA Online and BEA Mobile. Please read and adopt the following security precautions before using BEA Online or BEA Mobile:
| (1) |
Keep your BEA Online Username/ Login No., ATM card number, user identity (“ID”)/name and Personal Identification Number ("PIN") for all channels (BEA Online, ATM, and BEA Mobile) and i-Token Service confidential at all times. Ensure that you (and, where relevant, any Authorised Person) do not disclose or share this information with anyone - including any joint account holder or any financial management software or programs - under any circumstances, and do not transmit this information via email or any instant messaging software/programs. Never assign the same PIN for any other service (such as your internet connection, or login for another website).
In addition, choose login credentials, user ID/name and/or PIN which are significantly distinct from those used for your other personal accounts, especially from social media accounts.
|
| (2) |
Notify The Bank of East Asia, Limited ("BEA") immediately of any actual or possible unauthorised use of your BEA Online Username/ Login No., user ID/name and/or PIN, and send confirmation in writing to BEA without delay. If your device with i-Token Service/Biometric Authentication activated is lost or stolen, you should also contact our Customer Services Hotline - Internet on (852) 2211 1321.
|
| (3) |
It is not necessary for anyone affiliated with BEA to know your PIN. Do not disclose or share such information with anyone, including BEA staff or police officers, under any circumstances.
|
| (4) |
Contact BEA for confirmation immediately whenever a website or app claiming to originate from BEA looks suspicious to you.
|
| (5) |
Do not install or use apps, applications, programs, or software from untrustworthy sources on your computers, mobile phones or tablet devices (collectively referred to as your “device”) to access BEA Online or BEA Mobile. Understand the permissions of applications carefully before you install them.
|
| (6) |
Use the version of operating system and browser recommended by BEA to access BEA Online or BEA Mobile. Keep the operating system and apps installed on your device up to date with the latest security patches.
|
| (7) |
Only download BEA’s official mobile application(s) from official stores (App Store or Play Store). Do not use the app on any “jailbroken” or “rooted” devices.
|
| (8) |
Only login to BEA Online through www.hkbea.com. Do not open any email attachments or click on URLs or hyperlinks embedded in any email, SMS, instant message, QR code, search engine, or any untrusted source to access BEA Online.
You should access the BEA website by typing www.hkbea.com into the web browser or through bookmarking the BEA website.
|
| (9) |
When accessing BEA Online or BEA Mobile on your device, check what other applications are running in the background and stop unnecessary application from running.
|
| (10) |
Disable your browser's "AutoComplete" function. On some browsers, this function remembers the data you have input previously. Refer to your browser's "Help" function if necessary.
|
| (11) |
Make sure that all other browsers are closed before logging in to BEA Online or BEA Mobile.
|
| (12) |
Every time you log in to BEA Online or BEA Mobile, please verify your previous login date and time on the first page.
|
| (13) |
Avoid sharing your device with others, and do not allow any third party’s biometric credentials to be stored on your device. Do not use other people’s devices to log in to BEA Online or BEA Mobile.
|
| (14) |
If any suspicious screens pop up, or any unusual login screen request appears asking you to provide additional personal information, or if your device's network/traffic is unusually slow, you should log out BEA Online or BEA Mobile immediately and scan your device, with the most up-to-date version of your virus protection software.
|
| (15) |
After you finish a session, make sure to log out of BEA Online or BEA Mobile, and clear your browser cache.
|
| (16) |
Check your transaction history and e-statement regularly. Notify BEA immediately if you discover any problems (such as a lost ATM card) or any suspicious transactions and/or unauthorised transactions.
|
| (17) |
Never leave your device unattended while using BEA Online or BEA Mobile or let any other person use your BEA Online or BEA Mobile. To prevent unauthroised access by others, set up auto-lock or a passcode, and enable remote wiping for your device in case of any loss/theft.
|
| (18) |
Do not use a public computer or public Wi-Fi network to access BEA Online or BEA Mobile. Choose encrypted networks when using Wi-Fi and remove the settings of any unnecessary Wi-Fi connections. Disable any wireless network functions such as Wi-Fi, Bluetooth, near-field communication (NFC) when not in use.
|
| (19) |
Take precautions against hackers, viruses, spyware, and any other malicious software when sending and receiving emails, opening email attachments, visiting and disclosing personal/financial information to unknown websites, and downloading files or programmes from websites. Do not browse suspicious websites or open suspicious emails or click on the hyperlinks and attachments (including but not limited to encrypted files, compressed files (zip)) or scan QR code in suspicious emails or messages received through WhatsApp, Line, WeChat, and other e-communities.
|
| (20) |
Use proper firewalls, anti-virus and anti-spyware software, keep them updated, and scan your device regularly.
|
| (21) |
Upgrade your browser and applications to support Transport Layer Security (TLS) encryption or a higher encryption standard, and make sure that the browser option for storing or retaining user ID/names and PINs is unselected.
|
| (22) |
Remove shared files and printers from your computer, especially when accessing the internet via broadband connection, wireless network, or similar setup.
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| (23) |
Change your PIN immediately the first time you use the service, and destroy any documents containing your PIN. Memorise your PIN. Do not write them down.
|
| (24) |
Use a combination of numbers (0 to 9) and letters (A to Z) for your BEA Online PIN. Do not use your identity card number, telephone number, date of birth, driving license number, or any commonplace number sequence (such as 987654 or 123456) when choosing your PIN or ATM card password.
|
| (25) |
Keep your ATM Card, statements, cheque books, other important documents, and any security device for accessing BEA Online or BEA Mobile in a safe place. Keep your PIN separate from your BEA Online Username/ Login No. and user ID/name, and do not keep your ATM card and password together. If you want to discard any documents that contain your personal information, destroy them first.
|
| (26) |
Change your PIN and ATM card password regularly.
|
| (27) |
Be alert to your surroundings before conducting any transactions. Make sure no one sees your user ID/name or PIN. Cover the keypad when you enter your PIN. Check that the protective keypad cover is intact before using any ATM in Hong Kong. Contact BEA immediately if in doubt.
|
| (28) |
Check the authenticity of the BEA website by checking the URL. A security icon that looks like a lock or key will appear when authentication and encryption is expected.
|
| (29) |
Change your PIN immediately if you suspect that you have been deceived by a fraudulent website or email, or through a public Wi-Fi, public computer, third party's device, or any other means (for example, if you fail to log in to a service website after inputting your correct PIN, whether or not any alert messages appear).
|
| (30) |
When you receive an SMS with an One-time Password (“OTP”), or a security code, verify the accuracy of the login or transaction details prior to entering the OTP or the security code. When you receive our SMS message or inbox message or push notification, verify the accuracy of the transaction details in a timely manner and inform BEA immediately of any suspicious situations. No SMS containing an OTP will be forwarded to any other mobile phone number, even if you have subscribed to an SMS-forwarding service provided by your telecommunications provider in Hong Kong.
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| (31) |
If your device is capable of biometric authentication (e.g. fingerprint or facial recognition), do not disable any features that can strengthen the security of biometric authentication.
|
| (32) |
Check the website's privacy policy statement and statement on security safeguards before providing personal data to the website.
|
| (33) |
Should you notice any suspicious devices at an ATM (such as micro-skimmers, pin-hole cameras, or fake key pads) or any suspicious activities around you when performing an ATM transaction, cancel your transaction and inform BEA immediately.
|
| (34) |
Count the banknotes immediately after withdrawing cash at an ATM. Keep all transaction receipts and check them against your account records. Do not take away any banknotes left behind by someone else at the cash dispenser or ATM card left in the card insertion slot. Let the ATM retract the banknotes and/or ATM card automatically.
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| (35) |
Retrieve the banknotes (if withdrawing cash), transaction receipt (if applicable), and ATM card as instructed after your ATM transaction is completed. Never try to push your ATM card back into the ATM.
|
| (36) |
Set your effective date and expiry date for overseas ATM cash withdrawal before travelling. Invalidate the function when you have returned from travelling.
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| (37) |
Check the storage, battery, and mobile data usage of apps in your device from time to time to see if there are any suspicious apps. Uninstall any suspicious app when necessary.
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| (38) |
Please visit any of our branches to update your personal information if your mobile phone number, email address and/or correspondence address recorded in the Bank has been changed or become invalid. Please register your mobile phone number and email address before using i-Token service.
|
| (39) |
To avoid being deceived by a message, verify the sender's identity through alternative channels before taking any action.
|
| (40) |
Review and follow the security tips issued by BEA on a regular basis.
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Q7.4 Do I need to clear browser memory cache?
To safeguard your account information, you are advised to close all your browsers instantly after logging out of BEA Online to clear the browser memory cache.
Q7.5 Where can I learn more about BEA Online security precautions?
You can visit the website of The Hong Kong Association of Banks at www.hkab.org.hk/other/pub/5/en/2007ebanking_e.pdf to learn practical tips on "Internet Banking - Keeping Your Money Safe".
Q7.6 What browser settings are required to use BEA Online?
The following browsers are supported by BEA Online: Microsoft Edge, Internet Explorer, Safari, and Google Chrome (for full details, see FAQ Q4.2). JavaScript, TLS 1.2, and Cookies must be enabled.
Q7.7 How can I upgrade the version of my browser?
If you want to upgrade the version of your browser, you may go to the corresponding download sites. Alternatively, you may choose the browser you wish to upgrade in the error page when you enter our service. After making your selection, you will be redirected to the appropriate site for downloading.
Q7.8 What should I do if I want to enable TLS?
The procedure for enabling TLS is as follow:
Open Internet Explorer*, then: 1. Click "Tools" 2. Select "Internet Options" 3. Select "Advanced" Tab 4. Choose "Security" and enable TLS version 1.2 5. Click "OK" (* Please refer to "HELP" contents of your browser for other versions.)
Q7.9 How can I suspend or resume the setup of new BEA Online Services?
You must visit a BEA branch in person, complete, and sign the required form. After verification by branch staff, the request will be processed.
Q7.10 What happens if I suspend the setup of new BEA Online Services?
For new accounts opened at a branch:
- BEA Online Services (including BEA Online, BEA Mobile, BEA SmarTrade, and BEA Mall) will be automatically disabled.
- For new All-in-One accounts, e-Statements will not be available, and paper statements will be provided by default. The Bank will charge the applicable paper statement fee as per the latest fee schedule.
- Applicable accounts: SupremeGold Private, SupremeGold, Cross-boundary Wealth Management Connect SupremeGold, Supreme, BEA Goal, i-Account, Youth i-Account, BEA Online Services, Dual Currency ATM Card.
In addition, you cannot submit an “All-in-One Account Opening Application” via BEA Mobile.
Q7.11 Will suspending the setup of new BEA Online Services affect ATM or Phone Banking services for new accounts?
No. This only affects new BEA Online Services. ATM and Phone Banking services for new accounts remain unaffected.
Q7.12 Will suspending the setup of new BEA Online Services affect my existing BEA Online Services accounts?
No. This only applies to new BEA Online Services. Your existing BEA Online Services accounts remain unaffected, and you can continue using them as usual. To suspend existing BEA Online Services, you must complete a separate form at a branch.
Q7.13 What happens if I resume the setup of new BEA Online Services?
You can open new BEA Online Services at a branch or apply for a new All-in-One account via BEA Mobile.
Q7.14 How can I suspend or resume my existing BEA Online Services?
- To suspend: Visit a BEA branch to complete and sign the required form, or call our Customer Service Hotline at (852) 2211 1321.
- To resume: Visit a BEA branch in person to complete and sign the required form.
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9. Trouble Shooting on Windows XP Service Pack 2
Q9.1 What should I do if the BEA Online login screen does not pop-up and see a message "Pop-up blocked. To see this pop -up or additional options click here..." in the information bar just below the address bar?
It means that the "Pop-up Blocker" function of your IE Browser has been activated and the "Filter Level" is set to "High: Block all pop-ups "Ctrl to override"".
As BEA Online needs the pop-up function for displaying the login menu, would you please consider to select anyone of the following suggestions to adjust the browser setting for accessing BEA Online services.
A. Reset the "Filter Level" into "Medium"
B. Accept BEA Online be one of websites with pop-up functions
C. Accept BEA Online be the exceptional website in the Pop-up Blocker Suggestion A: Set the "Filter Level" of "Pop-up Blocker" to "Medium: Block most automatic pop-ups"
1. Open IE browser
2. At the "Tools" menu, point to "Pop-up Blocker", and then click "Pop-up Blocker Setting"
3. Select the "Medium: Block most automatic pop-ups" setting in the box near the bottom of the dialog box.
Suggestion B: Accept BEA Online be one of websites with pop-up functions
Step 1. Click the "pop-up blocker bar," when it displays, click on the bar and select the "Always allow the popup from This Site..." in the pop-up menu.
Step 2: Click "Yes" in the confirmation window to complete the setting.
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11. i-Token
Q11.1 What is i-Token?
i-Token is an authentication tool embodied with BEA Mobile function which allow customer to authenticate designated transactions and log in to BEA Online and BEA Mobile.
Q11.2 Can I use i-Token with my account?
i-Token can be used with the following account types:
Private Banking, SupremeGold Private, SupremeGold, Supreme, BEA GOAL, i-Account, Youth i-Account, Cyberbanking card account, Credit card, Supplementary card, Revolving loan account and dual currency ATM card account
Q11.3 What do I need in order to activate i-Token?
You will need the following:
| 1. |
A registered mobile phone number that can receive one-time password (SMS OTP) in BEA’s record
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| 2. |
A registered BEA Online email address
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| 3. |
A mobile device with supported OS versions
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If you do not have registered mobile phone number, you will first need to update your mobile phone number at any branch. If you have not registered BEA Online email address, you can log in to BEA Online or BEA Mobile, and then tap “Settings > Personal Information” to update the record.
Q11.4 How do I know my i-Token is already activated?
You can log in to BEA Mobile, going to “Settings” > “i-Token Configuration”, and check whether the “i-Token Activation” toggle is enabled.
Q11.5 Are there any charges for using i-Token?
No, i-Token is a free service.
Q11.6 Can I still complete transactions without activating i-Token?
You can still use OTP to authenticate designated transactions, but without i-Token you will be unable to use some new functions (e.g. adding payees to payment instructions and increasing transaction limit).
Q11.7 If I have changed my SIM card on my mobile device, will this impact i-Token?
No, changing your SIM card will have no impact. You can still use i-Token.
Q11.8 Can I activate i-Token on multiple devices for one account?
For security reasons, your i-Token can only be activated on one mobile device for one account at a time.
Q11.9 Can I transfer my i-Token to other mobile device?
Yes. When you log in to an i-Token-registered account using another mobile device, BEA Mobile will suggest that you re-activate i-Token in the new mobile device. The i-Token in your old mobile device will then be terminated.
Q11.10 Can I activate i-Token on a jailbroken or rooted mobile device?
No. For security reasons, i-Token cannot be activated on a jailbroken or rooted mobile device.
Q11.11 Can I activate i-Token with a non-local mobile phone number?
Yes. Please ensure that the phone number provided/registered is able to receive SMS OTPs.
Q11.12 Can I carry on using i-Token if I have re-installed BEA Mobile?
No, if you have re-installed BEA Mobile, the previous i-Token will be terminated. You are required to re-activate i-Token.
Q11.13 Can I still authenticate my BEA Online transactions if I turn off push notifications for BEA Mobile?
Yes, you can still perform transactions by scanning a QR code or generating a security code through BEA Mobile.
Q11.14 Where can I activate i-Token?
You can activate i-Token by:
| 1. |
Clicking the "i-Token" button located in the bottom on the homepage of BEA Mobile
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| 2. |
Clicking the alert message to activate i-Token which appears when you log in to BEA Mobile
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| 3. |
Logging in to BEA Mobile, going to “Settings” > “i-Token Configuration”, and enable " i-Token Activation"
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| 4. |
To protect customer interest, the following designated transactions would be available after 6 hours upon activation of i-Token:
- Fund transfer and remittance to non-registered payee
- Add new payee
- Increase transaction limit
- Update personal information
- Setup or accept an eDDA. Edit or resume an eDDA record
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Q11.15 How can I deactivate i-Token?
By logging in to BEA Mobile/ BEA Online and deactivating i-Token in the Settings.
Q11.16 Can someone else log in to his /her BEA Mobile using the same mobile device on which my i-Token is activated?
Yes. Anyone can log in to BEA Mobile by selecting "Log in with BEA Online Username/ Login No." and entering their account no./credit card no./username and PIN.
Q11.17 What should I do if I have forgotten my i-Token PIN?
You can log in to BEA Mobile and go to Settings > "i-Token Configuration", then follow the instruction to setup the i-Token PIN again.
Q11.18 Can I change my i-Token PIN?
Yes. You can change the i-Token PIN by logging in to BEA Mobile and going to Settings > "i-Token Configuration", then following the instructions to complete the process of changing your i-Token PIN.
Q11.19 Will my i-Token be locked if I enter the wrong i-Token PIN several times during login or authentication process?
Yes, your i-Token will be terminated if you fail to enter your i-Token PIN correctly 5 times in a row, in which case it will need to be reactivated. However, you will still be able to log in using your login no./credit card no./username and BEA Online PIN.
Q11.20 How can I use i-Token to authenticate designated transactions in BEA Online?
| First, you need to log in to BEA Online. You can then authenticate a designated transaction by following one of the Three instructions shown on the transaction confirmation page: |
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| 1. |
Push Notification |
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When you are on the transaction's confirmation page, the i-Token-enabled mobile device# will receive a push notification*. Follow the instruction to authenticate your transaction.
*You will first need to enable push notifications.
#Your mobile device must be pre-loaded with Google Play (for Android devices) in order to receive push notifications. |
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| 2. |
Scan QR Code |
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When you are on the transaction's confirmation page, open BEA Mobile and click the QR code scanner on the home screen. Scan it and follow the instruction to authenticate your transaction. |
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| 3. |
Security Code |
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When you are on the transaction's confirmation page, you can click “Click here” to generate a security code, then follow the instructions to authenticate your transaction. You can use this method while no internet access on your mobile device. |
Q11.21What kind of designated transactions can only be authenticated by i-Token?
The following designated transactions can be authenticated by i-Token only:
| 1. |
Making fund transfers to non-registered payees through BEA Mobile
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| 2. |
Creating scheduled instruction to non-registered payees through BEA Mobile
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| 3. |
Adding a payee to "My payees" through BEA Online and BEA Mobile
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| 4. |
Increasing transactions limits through BEA Online and BEA Mobile
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| 5. |
Adding related accounts that you hold to your BEA Online/BEA Mobile account through BEA Online
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| 6. |
Updating personal information through BEA Online and BEA Mobile
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| 7. |
Bill payments to merchants through BEA Mobile, except when the receiving merchant falls under the “Government or Statutory Organisation”, “Utilities”, “Education: Primary or Secondary School”, or “Education: Postsecondary or Specialised Institution” categories
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| 8. |
Setup or accept an eDDA. Edit or resume an eDDA record through BEA Mobile
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| 9. |
Add eligible credit card to mobile wallet through BEA Mobile
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| 10. |
View credit card information through BEA Mobile (e.g. credit card number, CVV, expiry date)
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| 11. |
Reactivate dormant account through BEA Online
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| 12. |
Any new transaction types as prescribed by BEA from time to time
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| 13. |
Other transaction(s) as prescribed by BEA from time to time
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Q11.22 How has the use of biometric authentication changed after the launch of i-Token?
Before the launch of i-Token, customers could use biometric authentication to replace login credential such as username, account number, credit card number and PIN to login BEA Mobile. Since the launch of i-Token, you can now use biometric authentication verify logging in to BEA Online, and authenticate designated transactions in BEA Online and BEA Mobile, replacing your i-Token PIN.
Q11.23 How will this impact me if I've already set up biometric authentication before i-Token was launched?
After the launch of BEA Mobile, customers who are using biometric authentication to log in to BEA App will be affected as follow: 1. Customers holding a deposit accountIf you haven't activated i-Token when using BEA Mobile, you must first log in with your login no. & BEA Online PIN, then activate i-Token to continue to log in with biometric authentication. 2. Customers holding a credit card onlyWhen you first log in to BEA Mobile, you must log in with your credit card no. & BEA Online PIN, then activate i-Token, you can use the biometric authentication to log in in the future. Call 36086628 to instant reset PIN if you have forgotten your BEA Online PIN. 3. Customers holding MPF/ORSO account onlyYou'll be unable to log in with biometric authentication. Use your login no. & BEA Online PIN to log in. Call BEA (MPF) hotline at 22111777 to reset PIN if you have forgotten your BEA Online PIN.
Q11.24 Can I enable biometric authentication only but not i-Token?
No. You need to activate i-Token before you can enable biometric authentication.
Q11.25 Why can't I find the enable button for biometric authentication which used to be on the Settings screen?
If you did not enable biometric authentication before the launch of i-Token, the enable button will no longer be shown in your Settings page*. If you would like to enable biometric authentication, you will first need to activate i-Token. * If you hold a BEA credit card or MPF account, you can still enable biometric authentication as before.
Q11.26 Can I use my i-Token PIN to log in if biometric authentication doesn't work?
Yes. You can log in using your i-Token PIN.
Q11.27 Can I use any biometric credential in my mobile device to log in to BEA Mobile?
Yes. When you enable biometric authentication, any biometric credential stored on your mobile device can be used to log in to BEA Mobile. For security reasons, please do not let any other person register their biometric credentials on your device, and please do not share your device with others.
Q11.28 Why could cause my biometric authentication to be suspended?
To protect your security, biometric authentication may be disabled for any of the following reasons:
| 1. |
There is any change (e.g. addition/reset) of biometric credentials in your mobile device.
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| 2. |
Your mobile device’s passcode is turned off.
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| 3. |
You have activated i-Token on other mobile device for your account. |
Q11.29 What is automatic OTP registration?
From 1st March, 2021, customers can receive SMS OTPs and notifications from our bank without having registered their personal mobile phone number in BEA Online. The latest mobile phone number in BEA record will be used to receive SMS OTPs and notifications. (For those customer who have registered “Two-factor authentication” SMS OTPs, you can continue to receive SMS OTPs and notification. You can also manually update to use the latest mobile phone number record in BEA in BEA Online to receive SMS OTPs and notifications.)
Q11.30 Can I register or update my mobile phone number to receive SMS OTPs through BEA Online?
Yes. You can update your mobile phone number for SMS OTPs through BEA Online by using i-Token authentication. Once that is done, SMS OTPs and notifications will be sent to your newly registered mobile phone number. If you do not have registered mobile phone number, you will first need to update your mobile phone number at any branch.
Q11.31 How do I know which mobile phone number is my default number for receiving SMS OTPs or notifications?
You can log in to BEA Online and check your mobile phone number in "Settings > SMS One-time Password" or call our customer service hotline on 2211 1321.
Q11.32 How can I update my mobile phone number for receiving SMS OTPs or notifications?
You can update your mobile phone number through BEA Online or at any BEA branch. Once that is done, SMS OTPs and notifications will be sent to your newly registered mobile phone number.
Q11.33 What is “Account Maintenance” under Settings on BEA Online?
This is where you can add or delete related accounts that you hold via BEA Online.
Q11.34 Is i-Token a must for account maintenance on BEA Online?
If you would like to add related accounts that you hold, you need i-Token to authenticate it. However, you can delete related accounts without using i-Token.
Q11.35 Will the addition or deletion of related accounts be effective immediately?
When you add a related account, the change will be effective on the next working day. For deletion of your own related accounts will be effective immediately.
Q11.36What types of account (of my own) can I add as related accounts?
You can add the following account types as your related accounts:
- HKD Current
- RMB Current
- USD Current
- MCY Statement Savings
- HKD Passbook Savings
- FCY Passbook Savings
- Time Deposit
- Foreign Exchange Margin Trading
- Gold
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