Customer Enquiry / Opinion




For any enquiries, you can contact us by:


Phone 
Enquiry on General Insurance Products:

Blue Cross (Asia-Pacific) Insurance Limited

(852) 2839 6377

Service Hours:
Monday to Friday: 9:00 a.m. - 5:30 p.m.
Closed on Saturday, Sunday and Public Holidays



Enquiry on Life Insurance Products:

AIA International Limited   

(852) 2232 8968

Service Hours:
Monday to Friday: 9:00 a.m. - 6:00 p.m.
Closed on Saturday, Sunday and Public Holidays
AIA Everest Life Company Limited

(852) 2232 8968

Service Hours:
Monday to Friday: 9:00 a.m. - 6:00 p.m.
Closed on Saturday, Sunday and Public Holidays

 



Email


BEA Insurance Services

insurance_info@hkbea.com
Blue Cross (Asia-Pacific) Insurance Limited  

cs@bluecross.com.hk
AIA International Limited

hk.customer@aia.com
AIA Everest Life Company Limited

aiaeverest.customer@aia.com


 

Visit

Any BEA branch, i-Financial Centre and SupremeGold Centre



Customer Opinion

If you have any opinion or complaint about selling of insurance product, please click here to contact us.

If you are not satisfied with our reply on your complaint, you may consider contacting the following organizations: 

 

Insurance Authority

Email: complaint@ia.org.hk

Phone: (852) 3899 9983

 

The Insurance Complaints Bureau

Email: icb.enquiry@icb.org.hk

Phone: (852) 2520 2728

 

Voluntary Health Insurance Scheme Office

Email: vhis_enquiry@fhb.gov.hk

Phone: (852) 2529 8900

 

Financial Dispute Resolution Centre

Email: fdrc@fdrc.org.hk

Phone: (852) 3199 5199

Hong Kong Monetary Authority

Email: bankcompaints@hkma.gov.hk

Phone: (852) 2878 1378