The Bank of East Asia

Investment Services

Frequently Asked Questions

1. General questions - HK stocks 
2. SSE/SZSE Northbound Trading
3. Electronic Initial Public Offering (eIPO)



1. General Questions – HK Stocks

1.1 I am unable to log in to my AIO securities sub account via Cyberbanking or the BEA Securities Services App. How can I reset my password?
  Please visit any of our branches for assistance.
1.2 How can I check the status of orders I have placed?
  You can do so by logging in to Cyberbanking and visiting “Investments > Stock Trading”. Under the “Order Management” tab, you will be able to check the status of or amend/cancel your orders.

When using the the BEA Securities Services App, check the status of or amend/cancel your orders under “Order Status”.
1.3 How can I view my order history?
  After logging in to Cyberbanking and visiting “Investments >  Stock Trading”, you can view your order history under the “Order History” tab.

When using the the BEA Securities Services App, view your order history under the “Order History”.
1.4 After I sell stocks, when will the funds be credited to my account?
  2 trading days after an order is executed, the settlement procedure will be completed and the funds will be credited to your settlement account.
1.5 “Error 104 Login Timeout/Invalid Login” shows up when I try to view Stock Quotes in Cyberbanking. What should I do?

Please change your relevant browser settings as below: 

iOS Safari: Visit Settings > Safari > Privacy & Security > switch off “Prevent Cross-Site Tracking” and "Block all cookies.

Internet Explorer: Visit Internet Explorer Settings > Privacy > Settings > Advanced > accept both “First-party Cookies” and “Third-party Cookies”.

Chrome: Visit Chrome Settings > Advanced > Privacy & Security > Site Settings > Cookies > turn on “Allow sites to save and read cookie data” and turn off “Block third-party cookies”

1.6  How can I deposit physical scrips to my securities account?
  You can deliver physical scrips by completing a “Form of Transfer” and “Physical Scrip Deposit Instruction” form in person at our Settlement Operations Department, located on the 35th Floor, BEA Tower, Millennium City 5. Please note that the name on the physical scrips must be the same as the name of the account holder.
1.7 How can I withdraw stocks in the form of physical scrips? 
  By submitting our "Physical Scrip Withdrawal Instruction" form. You can obtain, complete, and return the form at any BEA branch.
 1.8 When can I sell deposited physical scrips?
  The relative stocks can be sold after depositing of the physical scrips for 12 working days.
 1.9 How can I transfer stocks from other banks/broker firms under Central Clearing and Settlement System ("CCASS") to my securities account? 
  You can transfer the shares electronically to your AIO securities sub account under Central Clearing and Settlement System ("CCASS") via the Settlement Instruction method. Please complete and return the "Securities Transfer Instruction" form to any BEA branch.
 1.10 How are odd lot orders handled?
  Please call our Manned Investment Hotline for details of how we handle odd lot trading.

2. SSE/SZSE Northbound Trading

2.1 How can I apply for the Shanghai-Hong Kong Stock Exchange (“SSE”) or Shenzhen-Hong Kong Stock Exchange (“SZSE”) Northbound trading service? Do I need to open another account for trading?

You need to fulfil the definition of investor eligibility under the SSE/SZSE and have a BEA All-in-one Account with an activated securities account and multi-currency account for settlement.

If you already have a BEA All-in-one Account,  you can simply apply for the Northbound trading service in person by visiting any BEA branch, or apply online through BEA’s Cyberbanking platform (only individual/joint accounts).

2.2 What is the settlement currency for the SSE/SZSE Northbound trading service?
  All Shanghai/Shenzhen A-share transactions will be settled in renminbi (“RMB”) through the multi-currency settlement account. Please ensure you have sufficient RMB maintained in your settlement account before you place a buy order, or else it may be rejected.
2.3 What are the holiday arrangements for the SSE/SZSE Northbound trading service?
  Investors can only carry out trades on days when both markets (HK and SSE/SZSE) are open for trading, and if banking services are available in both markets on the corresponding settlement days. Detailed holiday arrangements for the SSE/SZSE Northbound trading service are shown below:
2.4 What arrangements are there for the SSE/SZSE Northbound trading service during severe weather conditions?
  SSE/SZSE Northbound trading service arrangements under severe weather conditions are as shown below:
2.5 What are the trading hours for the SSE/SZSE Northbound trading service?
  The trading hours are as shown below:

3. Electronic Public Initial Offering (eIPO)

3.1 How do I apply for an eIPO?
  1 After logging in to Cyberbanking, click on “eIPOs” under the
"Investments" tab.
  2 View IPOs available for subscription. Click on the IPO name for more information or to subscribe.
  3 View details of the selected IPO and click “Apply Now” to start your subscription process. Read through the necessary documents and fill in your application form online.
3.2 Are there any requirements for the eIPO service?
  As long as you hold an AIO securities sub-account, you are eligible for the SMIP service.
3.3 When an IPO is listed, when can I subscribe to the IPO through the eIPO service?
  The eIPO application service will be available from 11:00 a.m. on the first day that IPO applications are accepted, until 11:59 p.m. on the day before the IPO’s closing date.
3.4 How can I settle payment for an eIPO subscription through the eIPO service?
  The payment will be debited from your designated securities settlement account directly. Please ensure that sufficient funds are available in your account at least one day before the IPO closing date or your application will be cancelled.
3.5 When will the payment for my eIPO subscription through Cyberbanking be deducted from my account?
  The subscription payment will be deducted at 7:00 a.m. on the IPO closing date. Please ensure that sufficient funds are available in your designated securities settlement account to settle your eIPO subscription. Otherwise, your application will be deemed invalid.
3.6 How will I know if my application has been received?
  You will be notified by email and SMS on the IPO closing date, confirming whether or not your application has been received.
3.7 How can I check my eIPO allotment result?
  You will receive a notification of the allotment result by email and SMS on the announcement day.