The Bank of East Asia

Contact us & Enquiry form

Contact Us

For any enquiries or suggestions, you can contact us by completing the Enquiry Form, or via the following hotlines:

Customer Service Hotlines

Personal Banking
 
General Banking Services
(Including Supreme Account and i-Account)
(852) 2211 1333 24 hours
 
  Please press “0” after language selection to report / enquire about bogus phone calls (including verification of identity) or to opt-out of direct marketing activities.
 
SupremeGold Services (852) 2211 1122 24 hours
 
Cyberbanking
 
  ▪ Phone Banking (852) 2211 1888 24 hours
(The manned service hours of Phone Banking:-
Monday to Friday 9:00 am to 5:00 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays))
 
  ▪ Internet (852) 2211 1321 Monday to Friday 9:00 am to 9:00 pm
Saturday 9:00 am to 5:00 pm
(Exclude public holidays)
 
  ▪ Lost PIN (852) 2211 1345 Monday to Friday 9:00 am to 9:00 pm
Saturday 9:00 am to 5:00 pm
(Exclude public holidays)
 
    (852) 2211 1862 Non office hours
 
ATM Cards
(Including Report Lost)
(852) 2211 1818 24 hours
 
Credit Cards (852) 3608 6628 24 hours
 
Consumer Loans (852) 2211 1211 Monday to Friday 9:00 am to 8:00 pm
Saturday 9:00 am to 1:30 pm
(Exclude public holidays)
 
Mortgage Loans (852) 3608 8686 Monday to Friday 9:00 am to 8:00 pm
Saturday 9:00 am to 1:30 pm
(Exclude public holidays)
 
 
Corporate Banking
 
General Banking Services (852) 2211 1333 24 hours
 
Corporate Cyberbanking
 
  ▪ Phone Banking (852) 2211 1838 24 hours
(The manned service hours of Phone Banking:-
Monday to Friday 9:00 am to 5:00 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays))
 
  ▪ Internet (852) 2211 1321 Monday to Friday 9:00 am to 9:00 pm
Saturday 9:00 am to 5:00 pm
(Exclude public holidays)
 
  ▪ Lost PIN (852) 2211 1345 Monday to Friday 9:00 am to 9:00 pm
Saturday 9:00 am to 5:00 pm
(Exclude public holidays)
 
    (852) 2211 1862 Non office hours
 
MAS Services (852) 2211 1822 Monday to Friday 9:00 am to 5:00 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays)
 
SME Loans (852) 3608 0628 Monday to Friday 8:45 am to 5:45 pm
(Exclude public holidays)
 
    (852) 3608 0638  
 
 
Wealth Management
 
Private Banking Services (852) 3608 0360 Monday to Friday 8:45 am to 5:45 pm
(Exclude public holidays)
 
Unit Trusts and Linked Deposits Services (852) 2211 1311 Monday to Friday 9:00 am to 5:30 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays)
 
 
Insurance & MPF Services
 
Insurance Services (852) 3608 2928 Monday to Friday 9:00 am to 6:30 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays)
 
MPF Services (852) 2211 1777 Monday to Friday 9:00 am to 6:00 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays)
 
 
Investment Services
 
Securities Services (852) 2211 1311 Monday to Friday 9:00 am to 5:30 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays)
 
FX Margin (852) 2211 1688 Monday 7:00am – Saturday 3:30am
 
 
Mainland China Services (852) 3608 3007 Monday to Friday 9:00 am to 6:00 pm
(Exclude public holidays)
 
 
International Services
 
Overseas Branch Services (852) 3608 0218 Monday to Friday 9:00 am to 5:45 pm
(Exclude public holidays)
 
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