The Bank of East Asia

Contact us & Enquiry form

Contact Us

For any enquiries or suggestions, you can contact us by completing the Enquiry Form, or via the following hotlines:

Customer Service Hotlines


Personal Banking
 
General Banking Services (852) 2211 1333 24 hours
 
  Please press “0” after language selection to report / enquire about bogus phone calls (including verification of identity) or to opt-out of direct marketing activities.
 
Cyberbanking (852) 2211 1321 Monday to Friday 9:00 am to 9:00 pm
Saturday 9:00 am to 5:00 pm
(Exclude public holidays)
 
ATM Cards (852) 2211 1818 24 hours
 
Credit Cards (852) 3608 6628 24 hours
 
Consumer Loans (852) 2211 1211 Monday to Friday 9:00 am to 8:00 pm
Saturday 9:00 am to 1:30 pm
(Exclude public holidays)
 
Mortgage Loans (852) 3608 8686 Monday to Friday 9:00 am to 8:00 pm
Saturday 9:00 am to 1:30 pm
(Exclude public holidays)
 
 
Corporate Banking
 
Corporate Banking Services (852) 2211 1338 Monday to Friday 9:00 am to 9:00 pm
Saturday 9:00 am to 5:00 pm
(Exclude public holidays)
 
Corporate Cyberbanking (852) 2211 1321 Monday to Friday 9:00 am to 9:00 pm
Saturday 9:00 am to 5:00 pm
(Exclude public holidays)
 
SME Loans (852) 3608 0838 Monday to Friday 8:45 am to 5:45 pm
(Exclude public holidays)
 
 
Wealth Management
 
Private Banking Services (852) 3608 0360 Monday to Friday 8:45 am to 5:45 pm
(Exclude public holidays)
 
Unit Trusts Services (852) 2211 1311 Monday to Friday 9:00 am to 5:30 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays)
 
 
Insurance & MPF Services
 
Insurance Services (852) 3608 2928 Monday to Friday 9:00 am to 6:30 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays)
 
MPF Services (852) 2211 1777 Monday to Friday 9:00 am to 6:00 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays)
 
 
Investment Services
 
Securities Services (852) 2211 1311 Monday to Friday 9:00 am to 5:30 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays)
 
FX Margin (852) 2211 1688 Monday 7:00am – Saturday 3:30am
 
 
China Services
 
Mainland China Services (852) 3608 3007 Monday to Friday 9:00 am to 6:00 pm
(Exclude public holidays)
 
 
International Services
 
Overseas Branch Services (852) 3608 0218 Monday to Friday 9:00 am to 5:45 pm
(Exclude public holidays)
 

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