Contact Us

For any enquiries or suggestions, you can contact us by completing the Enquiry Form, or via the following hotlines:

For reporting any fraud and suspicious transactions, you can contact our 24-hour Customer Service Hotline (852) 2211 1333 immediately or visit one of the BEA Branches. For ATM or BEA Online (including BEA Mobile) related suspicious transactions, you can complete the Report Suspicious Transactions Form for our handling.


Customer Service Hotlines

Personal Banking
▪General Banking Services (852) 2211 1333 24 hours
  Please press "0" after language selection to report / enquire about bogus phone calls (including verification of identity) or to opt-out of direct marketing activities.
▪SupremeGold Private (852) 2211 1188 24 hours
▪SupremeGold (852) 2211 1122 24 hours
▪Wealth Management Connect (852) 2211 1133 24 hours
     ▪Mainland clients 400 8427695 24 hours
▪Supreme Account and i-Account (852) 2211 1333 24 hours
▪Phone Banking (852) 2211 1888 24 hours
(The manned service hours of Phone Banking:-
Monday to Friday 9:00 am to 5:00 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays))
▪BEA Online and BEA Mobile (852) 2211 1321 Monday to Friday 9:00 am to 9:00 pm
Saturday 9:00 am to 5:00 pm
(Exclude public holidays)
▪Phone Banking, BEA Online and BEA Mobile Report PIN Lost (852) 2211 1345 Monday to Friday 9:00 am to 9:00 pm
Saturday 9:00 am to 5:00 pm
(Exclude public holidays)
(852) 2211 1862 Non office hours
▪Debit / ATM Card (852) 2211 1818 24 hours
     ▪Report Debit / ATM Card Lost (852) 2211 1862 24 hours
▪Overseas ATM Cash Withdrawal Activation (852) 2211 1888 24 hours
▪Credit Cards (852) 3608 6628 24 hours
▪Consumer Loans (852) 2211 1211 Monday to Friday 9:00 am to 8:00 pm
Saturday 9:00 am to 1:30 pm
(Exclude public holidays)
▪Mortgage Loans (852) 3608 8686 Monday to Friday 9:00 am to 8:00 pm
Saturday 9:00 am to 1:30 pm
(Exclude public holidays)
 
Corporate Banking
▪General Banking Services (852) 2211 1333 24 hours
▪BEA Corporate Online
     ▪Phone Banking (852) 2211 1838 24 hours
(The manned service hours of Phone Banking:-
Monday to Friday 9:00 am to 5:00 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays))
     ▪Internet (852) 2211 1321 Monday to Friday 9:00 am to 9:00 pm
Saturday 9:00 am to 5:00 pm
(Exclude public holidays)
     ▪Lost PIN (852) 2211 1345 Monday to Friday 9:00 am to 9:00 pm
Saturday 9:00 am to 5:00 pm
(Exclude public holidays)
(852) 2211 1862 Non office hours
▪MAS Services (852) 2211 1822 Monday to Friday 9:00 am to 5:00 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays)
▪SME Loans (852) 2211 1338 Monday to Friday 9:00 am to 9:00 pm
Saturday 9:00 am to 5:00 pm
(Exclude public holidays)
▪Merchant Services (852) 2211 1056 Monday to Friday 9:00 am to 8:00 pm
(Exclude public holidays)
 
Wealth Management
▪Private Banking Services (852) 3608 0360 Monday to Friday 8:45 am to 5:45 pm
(Exclude public holidays)
▪Unit Trusts and Linked Deposits Services (852) 2211 1311 Monday to Friday 9:00 am to 5:30 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays)
 
Insurance & MPF Services
▪Insurance Services (852) 2839 6377 Monday to Friday 9:00 am to 5:30 pm
(Exclude Saturday, Sunday and public holidays)
▪MPF Services (852) 2211 1777 Monday to Friday 9:00 am to 6:00 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays)
 
Investment Services
▪Securities Services (852) 2211 1311 Monday to Friday 9:00 am to 5:30 pm
Saturday 9:00 am to 1:00 pm
(Exclude public holidays)
▪FX Margin (852) 2211 1688 Monday 7:00am – Saturday 3:30am
 
Chinese Mainland Services (852) 3608 3007 Monday to Friday 9:00 am to 6:00 pm
(Exclude public holidays)
 
International Services
▪Overseas Branch Services (852) 3608 0202 Monday to Friday 9:00 am to 6:00 pm
(Exclude public holidays)
 
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