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With effect from 25 August 2025, when performing transactions using FPS proxy ID (i.e. mobile number, email address, or FPS Identifier) / bank account via BEA Online / BEA Mobile, the Bank will display a high-risk alert message for FPS proxy IDs or bank accounts flagged in the scam reports provided by the Hong Kong Police Force. In such cases, you will be required to cancel the payment instruction. If in doubt, please contact the Police Anti-Scam Helpline 18222.
The new BEA Online has been launched with a new look and feel, and the domain has changed to https://online.hkbea.com. To protect your account, please always log in to BEA Online from our official website www.hkbea.com or bookmark the website for future use. If in doubt, please contact our Customer Service Hotline at +852 2211 1321.
Do not enter your e-banking login details on any user interface accessed through email attachments or hyperlinks embedded in any email, SMS or instant message, social media platform, online trading platform, QR code or search engine. If you receive any suspicious message requesting you to input any sensitive information, please verify the legitimacy of the related message with relevant organisations through their official channels.
"Don't Lend/Sell Your Account". Click here for more information.
“Hong Kong Investor Identification Regime (HKIDR)". Click here for details.
“Protect Your Personal Digital Keys. Beware of Fraudulent Links". Click here for details.
Important notices related to Security & Fraud and Notice of Amendments, please click here.
