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Security & fraud
- From late June 2024, if it is detected that an Android mobile device has app(s) downloaded from unofficial sources and that these app(s) are granted excessive permissions, BEA will restrict access to BEA Mobile from that device. Click here to learn more.
- Starting from 28th January 2024, all SMS messages sent by The Bank of East Asia, Limited (“BEA”) will use “Registered Sender IDs” with the prefix “#” to assist the public in verifying the identities of SMS senders. The "Registered SMS Sender IDs" of BEA includes #BEAHK, #BEA_HK, and #BEA-HK. The SMS Sender Registration Scheme does not apply to: (1) SMS messages where customers are expected to reply to the sender via phone numbers, nor (2) local subscribers of Single-Card-Multiple-Numbers/One-Card-Two-Numbers mobile service provided by non-Hong Kong operators. For more details about the Scheme, please click here to visit the Office of the Communications Authority (OFCA) website.
- Beware of Phishing Scams. Please click here for details.
- Beware of suspicious intermediaries -- The Bank of East Asia, Limited ("BEA" or the "Bank") would like to notify all customers that certain fraudulent messages have been circulating in WeChat groups, stating that Mainland customers can remotely open Hong Kong BEA accounts through intermediaries. The Bank would like to stress that it has no affiliation whatsoever with these message groups and the websites mentioned in the groups. The Bank would also like to stress that it has not designated any intermediaries on the Mainland to open Hong Kong BEA accounts for customers. Customers who are suspicious about the identity of anyone who claims to promote products or services on behalf of the Bank or our wholly-owned subsidiary, The Bank of East Asia (China), Limited ("BEA China") should call the Bank’s Customer Service Hotline at (852) 2211 1333 or BEA China at (86) 95382 for verification.
- Beware of suspicious intermediaries -- The Bank of East Asia, Limited (“BEA” or “the Bank”) would like to advise customers that if they are suspicious about the identity of any intermediary who promotes products or services of the Bank, they should verify with BEA by calling the Bank’s Customer Service Hotline on (852) 2211 1333.
- Prevention of Fraud Related to Lost or Stolen Customer Identity and Account Information, please click here for details.
- Beware of Bogus SMS Messages and Voice Message Calls. For more information, please click here or call (852) 2211 1333.
- Beware of fraudsters who impersonated staff of East Asia Securities. Please click here for details.
- Beware of Unauthorised Share Trading Transactions. Please click here for details.
- Intermediaries bearing similar names. Please click here for details.
- Important Tips – “Don’t be tempted by quick money. Don’t sell your account.” Click here for more information.
- Important Tips - “Don’t pay any intermediaries for account opening”. Click here for more information.
Notice of Amendments
- Notice of Amendments to Accounts Terms and Conditions on the implementation of Anti-Deception Initiatives & Updated Disclosure Requirement – please click for information on i) Savings Accounts/Current Accounts/Time Deposits ii) CorporatePlus Account iii) SupremeGold Account/Supreme Account/BEA GOAL/i-Account.
