Innovation & Awards

Euromoney Awards for Excellence (2026)

• Hong Kong's Best Bank for Customer Experience

Asian Banking and Finance Retail Banking Awards (2026)

• Priority Banking Initiative of the Year – Hong Kong
• Customer Experience Initiative of the Year - Hong Kong

Global Brands Magazine Global Brand Awards (2026)

• Bank of the Year - Hong Kong
• Best Bank for Customer Experience - Hong Kong
• Best Marketing Campaign in Retail Banking - Hong Kong
• Best Social Media Marketing Campaign in Retail Banking – Hong Kong

Bloomberg Businessweek Chinese Edition Financial Institution Awards (2026)

• Asia Pacific High Net Worth Service - Outstanding
• Asia Pacific Banking Service – Outstanding
• Bank of the Year - Outstanding
• Premium Segment Client Service - Outstanding
• Digital Marketing (Branding) – Excellence
• Integrated Marketing (Branding Promotion) – Excellence

The Asian Banker Awards (2026)

• Global Excellence In Retail Finance Awards
  • Best Digital Brand Campaign in Asia Pacific

• The Asian Banker Hong Kong Awards
  • Best Social Media Engagement Initiative in Hong Kong
  • Best Customer Experience Initiative in Hong Kong

HK01 – 01 Gold Medal Awards (2025)

• Outstanding Personal Banking Award
• Outstanding Wealth Management Bank Award
• Outstanding Personal Banking Promotion Strategy Award

Metro Broadcast – The 1st Prestige Life Honors (2025)

• The Prestige Banking

Now TV Leadership Business Award (2025)

• Retail Banking Brand Award of Excellence

Hong Kong Economic Journal Financial – Services Awards of Excellence (2025)

• Award of Excellence – Retail Banking
• Award of Excellence – Digital Personal Banking
• Award of Excellence – Financial Marketing and Brand Strategy

Marketing Interactive – Mob-Ex Awards (2025)

• Best Campaign – Banking & Finance (Silver)

Euromoney Greater Bay Area Awards (2025)

• Best Bank for the Wealth Management Connect

Asian Banking and Finance Retail Banking Awards (2025)

• Priority Banking Initiative of the Year - Hong Kong
• Branch Innovation of the Year - Hong Kong

Bloomberg Businessweek Chinese Edition Financial Institution Awards (2025)

• Asia Pacific High Net Worth Service - Outstanding
• Bank of the Year - Outstanding
• Premium Segment Client Service - Outstanding
• Clients Engagement - Excellence
• Digital Marketing (Branding) - Excellence
• Integrated Marketing (Branding Promotion) - Outstanding

The Asian Banker Awards (2025)

• Global Excellence In Retail Finance Awards
  • Best Digital Brand Initiative in Asia Pacific

• The Asian Banker Hong Kong Awards
  • Best Social Media Engagement Initiative in Hong Kong

Marketing Interactive - MARKies Awards (2025)

• Best Use of Performance Marketing (Bronze)

The Asset Triple A Digital Awards (2025)

• Best Digital Upgrade - BEA Mobile

Global Brands Magazine Global Brand Awards (2025)

• Best Retail Bank of the Year - Hong Kong
• Best Digital Banking - Hong Kong
• Best Bank for Customer Experience - Hong Kong
• Best Marketing Campaign in Retail Banking - Hong Kong
• Best Social Media Marketing Campaign in Retail Banking - Hong Kong

HK01 – 01 Gold Medal Awards (2024)

• Outstanding Personal Banking Award
• Outstanding Personal Banking Promotion Strategy Award

Hong Kong Economic Journal – Financial Services Awards of Excellence (2024)

• Award of Excellence - Retail Banking
• Award of Excellence - Digital Personal Banking
• Award of Excellence - Financial Marketing and Brand Strategy

Asian Banking and Finance Retail Banking Awards (2024)

• Digital Consumer Banking Initiative of the Year - Hong Kong
• Mobile Banking & Payment Initiative of the Year - Hong Kong

Bloomberg Businessweek Chinese Edition Financial Institution Awards (2024)

• Customer Engagement - Excellence
• Bank of the Year - Outstanding
• Premium Segment Client Service - Outstanding

The Asian Banker Awards (2024)

• The Asian Banker Hong Kong Awards
  • Best eKYC and Digital Account Opening in Hong Kong

Global Brands Magazine Global Brand Awards (2024)

• Best Retail Bank of the Year - Hong Kong
• Best Digital Banking - Hong Kong
• Best Bank for Customer Experience - Hong Kong

Hong Kong Economic Journal Finance Services Awards of Excellence (2023)

• Award of Excellence - Retail Banking

The Asian Banker Awards (2023)

• The Asian Banker Hong Kong Awards
  • Best Frictionless Customer Experience Initiative in Hong Kong

Marketing Interactive - Mob-Ex Awards (2023)

• Best Campaign - Banking & Finance (Bronze)

Asian Banking and Finance Retail Banking Awards (2023)

• Domestic Retail Bank of the Year - Hong Kong
• Digital Consumer Banking Initiative of the Year - Hong Kong

Bloomberg Businessweek Chinese Edition Financial Institution Awards (2023)

• Retail Bank of the Year - Outstanding
• Customer Engagement - Excellence
• Premium Segment Client Service - Outstanding

Global Brands Magazine Global Brand Awards (2023)

• Best Personal Banking Brand - Hong Kong
• Best New Digital Banking Product ("BEA GOAL") - Hong Kong
• Best Banking Product (“Virtual Card”) - Hong Kong

Asian Banking and Finance Retail Banking Awards (2022)

• Domestic Retail Bank of the Year- Hong Kong

Bloomberg Businessweek Chinese Edition Financial Institution Awards (2022)

• Retail Bank of the Year - Outstanding
• Premium Segment Client Service - Outstanding
• Client Service/Customer Engagement - Outstanding
• Digital Transformation Strategy - Outstanding

Global Brands Magazine Global Brand Awards (2022)

• Best Personal Banking Brand - Hong Kong
• Best Bank for Customer Experience in Hong Kong
• Best Banking Product (“Virtual Card”) - Hong Kong

Hong Kong Economic Journal Finance Services Awards of Excellence (2022)

• Outstanding New Generation Digital Banking

Asian Banking and Finance Retail Banking Awards (2021)

• Domestic Retail Bank of the Year
• Initiative of the Year - Hong Kong

Bloomberg Businessweek Chinese Edition Financial Institution Awards (2021)

• Bank of the Year - Outstanding
• Premium Segment Client Service - Outstanding
• Wealth Management Platform - Outstanding

The Asian Banker Awards (2021)

• Best Financial Planning Service, Hong Kong Awards

Global Brands Magazine Global Brand Awards (2021)

• Best Personal Banking Brand - Hong Kong

Metro Finance Hong Kong Leaders' Choice Awards (2021)

• Excellent Brand of Retail Banking for Premium Affluent Clients

The Asset Triple A Digital Awards (2020)

• Best Emerging Digital Technologies Project

Metro Finance Hong Kong Leaders' Choice Awards (2020)

• Excellent Brand of Smart Banking

Asian Banking and Finance Retail Banking Awards (2020)

• Domestic Retail Bank of the Year
• Strategic Partnership of the Year - Hong Kong

Bloomberg Businessweek Chinese Edition (2020)

• Client Service - Excellence
• Retail Bank of the Year - Outstanding
• Bank of the Year - Outstanding
• Premium Segment Client Service - Outstanding

The Asian Banker Awards (2019)

• Payment Merchant Services of the Year in Asia-Pacific, International Excellence in Retail Financial Services Awards
• Best Frictionless Omni Channel Integration, Hong Kong Awards

Global Brands Magazine Global Brand Awards (2019)

• Best Branding Campaign, Hong Kong
• Best Personal Banking Brand, Hong Kong

ET Net FinTech Awards (2019)

• Outstanding Account Opening Mobile App
• Outstanding Mobile API Solution

Marketing Magazine Mob-Ex Awards (2019)

• Best App - Bank Services Gold Award
• Best App - Lifestyle/Entertainment Gold Award
• Best App - Reform Gold Award
• Best User Experience Silver Award
• Most Innovative Use of Mobile Technology Silver Award

Metro Finance Hong Kong Leaders' Choice Awards (2019)

• Excellent Brand of Smart Banking

Bloomberg Businessweek Chinese Edition Financial Institution Awards (2019)

• Branch Innovation - Excellence
• Digital Innovation - Excellence
• Mobile Banking - Outstanding
• Integrated Marketing (Branding Promotion) - Excellence

The Asset Triple A Digital Awards (2018)

• Most Innovative Mobile Banking Application, Hong Kong

The Asian Banker Excellence in Retail Financial Services Awards (2018)

• The Best Retail Bank in Hong Kong
• The Best Digital Distribution Network of the Year

Asiamoney Awards (2018)

• Best Digital Bank - Hong Kong

ET Net FinTech Awards (2018)

• Outstanding Intelligent Lifestyle and Financial Management Platform

Le Fonti Awards (2018)

• Excellence of the Year for Innovation, Banking, China

Bloomberg Businessweek Chinese Edition Financial Institution Awards (2018)

• Branch Innovation - Excellence
• Retail Banking - Outstanding
• Mobile Usability - Outstanding
• Intergrated Marketing - Outstanding

Global Brands Magazine Global Brand Awards (2018)

• Best Digital Bank, Hong Kong
• Best Retail Bank, Hong Kong

BAI Global Innovation Awards (2017)

• Internal Process Innovation - Award Finalist

For more on this award, please visit the BAI website
https://www.bai.org/globalinnovations.

Sing Tao Service Awards (2017)

• Banking - Branch Services

Hong Kong ICT Awards (2016)

• Best FinTech Grand Award & Gold Award
• Best Mobile Apps Gold Award

International Finance Awards (2016)

• Best Mobile Banking, Hong Kong

e-zone Magazine e-brand Awards (2016)

• The Best Digital Branch

BAI-Infosys Finacle Global Banking Innovation Awards (2015)

• Most Innovative Bank of the Year
• Channel Innovation

For more on this award, please visit the BAI website
https://www.bai.org/globalinnovations.

Retail Banker International Asia Trailblazer Awards (2015)

• Most Innovative Branch Offerin

The Asian Banker Excellence in Retail Financial Services Awards (2015)

• Best Retail Banking Branch Innovation