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The Bank of East Asia

System Maintenance Schedule

Maintenance Schedule

    To provide the highest quality of service, the Bank performs a weekly system maintenance. Cyberbanking, Corporate Cyberbanking, ATMs, and ATM card services are therefore unavailable from 03:00 to 06:00 on Mondays.

    The Bank also occasionally schedules non-regular service suspensions in order to carry out system enhancements. Please be advised that certain services will be unavailable during the following periods (no notification will be issued if service is resumed earlier). We apologise for any inconvenience caused.

    Time and Date

    Services to be Suspended

    Channels to be Affected

    00:00 to 06:00
    on 6th December, 2020    		 Stock Trading services Cyberbanking and Corporate Cyberbanking
    (including internet, mobile phone and phone banking)
    01:00 to 10:30
    on 6th December, 2020

    02:00 to 07:00
    on 13th December, 2020    		 To provide a better service to our customers, the following functions in ATM, Cyberbanking and Corporate Cyberbanking (including Internet and Mobile Banking) will be unavailable during the said period:

    • Transfers to other local banks
    • FPS Addressing Service
    • e-Direct Debit Authorisation Service
    • Small-value Transfers (FPS)
    05:30 to 10:30
    on 6th December, 2020    		 Cyberbanking and Corporate Cyberbanking
    (including internet and mobile phone)
    09:00 to 16:00
    on 6th December, 2020    		 MPF Services ATMs, Cyberbanking, and Corporate Cyberbanking
    (including internet, mobile phone, and phone banking)
    00:00 to 07:30
    on 13th December, 2020    		 To provide a better service to our customers, JETCO Cardless withdrawal service will be unavailable during the said period.

    Please note that all times given are HONG KONG time.

    The Bank reserves the right to change its maintenance schedule without prior notice.