System Maintenance Schedule

To ensure the highest level of service quality, the Bank conducts routine system update and maintenance. Due to this, BEA Online, BEA Mobile, BEA Mall, BEA Corporate Online, Stock Trading services, ATMs and Debit / ATM Card services are unavailable from 3:00 am to 6:00 am every Monday, and some services might be temporarily unavailable from 0:00 am to 4:30 am during daily system maintenance.


The Bank also occasionally schedules non-regular service suspensions to carry out system enhancements.

Please be advised that certain services will be unavailable during the following periods. We apologise for any inconvenience caused.


Time and Date

Services to be Suspended

Channels to be Affected

Weekly System

Maintenance

3:00 am to 6:00 am

Every Monday

Login and all services after login

ATMs, Debit / ATM Card services, BEA Online, BEA Mobile, BEA Mall, BEA Corporate Online and Stock Trading services (including internet, mobile app and phone banking).
Daily System Maintenance

0:00 am to 1:00 am (about 5 mins)

0:00 am to 4:00 am (about 20 mins)

0:00 am to 1:00 am and 3:30 am to 4:30 am


Login

Credit Cards services

MPF services		 BEA Online, BEA Mobile and BEA Mall

10:00 pm on 13 Nov 2026 (Friday)

to 1:00 am on 14 Nov 2026 (Saturday) 

 Due to the system maintenance, Life Insurance - Secure First online application service in BEA Mobile will be unavailable during the said period.

0:00 am to 6:00 am
on 15 Nov 2026 (Sunday)

(No notification will be issued if service is resumed earlier or later than the aforementioned time.)

 Payment Connect BEA Online and BEA Mobile

6:00 pm on 15 Nov 2026 (Sunday)
to 0:00 am on 16 Nov 2026 (Monday)

(No notification will be issued if service is resumed earlier or later than the aforementioned time.)

 Stock Trading services
& Wealth Portfolio market value		 BEA Online, BEA Mobile, BEA Corporate Online, Phone Banking and BEA SmarTrade

0:45 am to 1:00 am
on 29 Nov 2026 (Sunday)

(No notification will be issued if service is resumed earlier or later than the aforementioned time.)

Due to the Bank system maintenance, the following FPS-related services in ATM, BEA Mobile, BEA Online and BEA Corporate Online will be unavailable from 00:45 a.m. to 01:00 a.m. on 29 November, 2026:

- Transfers to other local banks

- FPS x PromptPay QR payment

- FPS Addressing Service

- e-Direct Debit Authorisation Service

- Payment Connect

Customers should make advance arrangements for their payment activities if necessary.
1:00 am to 11:15 am
on 29 Nov 2026 (Sunday)

(No notification will be issued if service is resumed earlier or later than the aforementioned time.)

Due to the FPS system maintenance, the following FPS-related services in ATM, BEA Mobile, BEA Online and BEA Corporate Online will be unavailable from 01:00 a.m. to 11:15 a.m. on 29 November, 2026:

- Transfers to other local banks

- FPS x PromptPay QR payment

- FPS Addressing Service

- e-Direct Debit Authorisation Service

- Payment Connect

Customers should make advance arrangements for their payment activities if necessary.
3:00 am to 6:00 am
on 29 Nov 2026 (Sunday)

(No notification will be issued if service is resumed earlier or later than the aforementioned time.)		 JETCO Cardless Withdrawal, UnionPay QR Code Payment

Please note that all times given are HONG KONG time.

The Bank reserves the right to change its maintenance schedule without prior notice.

 

BEA Hong Kong Website

Time and Date

Services to be Suspended

Remarks
01:00 to 07:00
on 22 November 2026 (Sun)

BEA website, Document Upload service, and Bonus Gallery website

 During the suspension period, the BEA website will be replaced by a temporary page. You may click on the hyperlinks on the temporary page to access our internet banking services. Please be reminded to check the authenticity of the BEA Online and BEA Corporate Online websites before logging in.

Please note that all times given are HONG KONG time.


The Bank reserves the right to change its maintenance schedule without prior notice.