The Bank of East Asia

Contact us & Enquiry form

Send us your opinion

 

Dear Customer,

At The Bank of East Asia Group, we are dedicated to providing quality services that suit your needs. Your feedback can help us to enhance and improve our service standards.

 

If you would like to share your opinion or complaints with us, please contact us via the following channels:

  • By letter: please send your letter by post to “Service Quality Section, The Bank of East Asia, Limited, G.P.O. Box No. 31, Hong Kong”, by fax on (852) 3608 6228, or deliver it in person to any of our branches or business offices;
  • By e-mail: please send your e-mail to info@hkbea.com; or complete the Enquiry Form;
  • By telephone: please call our Customer Opinion Hotline on (852) 2211 1388.

 

We will address your concerns as quickly and efficiently as we can by providing you with:

  • A written acknowledgement within 7 days upon receipt of your written complaint (If a written response is provided directly to you within 7 days upon receipt of the complaint, no written acknowledgement will be sent);
  • A written response to your complaint within 30 days upon receipt of your written complaint (If the complaint has been duly resolved by close of business on the following business day, no written acknowledgement or written response will be provided);
  • A written response to your complaint within 30 days upon receipt of your verbal complaint (If the complaint has been verbally resolved, no written response will be provided).  

 

Thank you for your support.

 

Yours sincerely

The Bank of East Asia Group