Protect Against Scams
Customer Alert – Bogus Voice Message Calls
The Bank of East Asia, Limited ("BEA") would like to remind customers to remain vigilant following reports of bogus voice message ("VM") calls. These bogus VM calls are purportedly from banks claiming to have discovered irregularities in customers’ bank or credit card accounts. Customers are asked to provide their personal information or to authenticate their accounts during the call.
BEA never asks customers to provide sensitive personal information (including login passwords or one-time passwords) by phone or email, and never notifies customers of account irregularities via pre-recorded messages. Customers are strongly urged to protect their personal information at all times.
Anyone who has provided personal information in response to such a call purportedly from BEA should immediately report the case to the police for investigation, and contact BEA’s Customer Service Hotline (852) 2211 1333 for assistance.
Protect Against Email Scams
In recent email scam cases, fraudsters have hacked into the email accounts of victims to check their business correspondence. Then an email is sent to the victim using an email address similar or identical to that of the victim's business partner, claiming that the payment bank account has changed and requesting the victim to deposit payment to the fraudster's bank account. If you receive any suspicious emails, please call to confirm the identity of your business partner and the authenticity of the request before making any payment, to avoid being deceived.
