Account Services

Money Safe Protection


“Money Safe” is a new security feature introduced by the Hong Kong Monetary Authority (HKMA) to prevent fraud and scams. Funds secured under Money Safe will be restricted from any outflow via all channels, providing increased protection against potential losses related fraud and scams.

Use of “Money Safe” is completely voluntary. You may decide whether to use Money Safe based on the Customer’s own needs and circumstances.

To release your locked funds, you will need to visit our BEA branches in person for additional verification. Once verification is successfully completed, your funds will be released.

Useful Information

 
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