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| Q1 |
If I find my recipient’s bank account number is being flagged by the high risk alert, how can I remove it? |
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The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at enquiry@cyberdefender.hk if you think the bank account numbers are not tagged correctly. |
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| Q2 |
Will Bank be able to help to remove my bank account numbers from the high risk alert? |
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No, the Bank cannot do the deletion. The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at enquiry@cyberdefender.hk if you think the account numbers are not tagged correctly. |
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| Q3 |
If I want to report a suspicious bank account number, what should I do? |
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The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. If you suspect a crime case has occurred, please report to the Hong Kong Police Force at a police station or via Hong Kong Police Force e-Report Centre (https://www.police.gov.hk/ppp_en or https://www.police.gov.hk/ppp_tc). |
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| Q4 |
If there is no high risk alert message relating to my recipient, does it guarantee it is safe to transfer to him/her? |
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No, it is not guaranteed. The scan prevention alert message will only be shown if the recipient’s bank account number is included in the scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular bank account number, the account number will not be included in the high risk alert. |
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You are advised to always verify the payment details (including the recipient’s identity) of every single transaction before making payment. |
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| Q5 |
Why is my recipient’s bank account number previously not tagged in the high risk alert but now being tagged? |
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The bank account number flagged as "High Risk" in Scameter and included in the high risk alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular bank account number, the account number will not be included in the high risk alert. |
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| Q6 |
What is the source of the high risk alert and how is my private information being protected? |
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The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please visit the webpage of Scameter (https://cyberdefender.hk/en-us/scameter/) for more details. |
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| Q7 |
Why I found my bank account number on the high risk alert when doing transfer? I did not commit any crime! |
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According to the record provided by the Hong Kong Police Force, your bank account number is related to a scam report. Please contact them at enquiry@cyberdefender.hk if you think the bank account number is not tagged correctly. |
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| Q8 |
I discovered my recipient's account number has been flagged in Scameter. How come the bank did not alert me when I now try to make payment to this bank account number? |
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The high risk alert is generated based on information collected from scam reports provided by the Hong Kong Police Force and updated from time to time on a daily basis. Please check again that the payee is trustworthy before you proceed with the transaction. |
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| Q9 |
I discovered my recipient's account number has been flagged in Scameter. How come the bank did not alert me when I previously made payment to this bank account number? |
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The bank account number flagged as "High Risk" in Scameter and included in the high risk alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular account number, the account number will not be included in the high risk alert. |
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| Q10 |
Why no high risk alerts are generated when I conduct online transfers to suspicious corporate bank account? (the online Scameter offers search service of suspicious corporate bank accounts too) |
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The scope of high risk alert mechanism in this stage does not cover corporate bank accounts. The scope will be reviewed from time to time. |
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| Q11 |
How would I know if my recipient’s bank account is flagged for high risk alert? |
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You can check Scameter (cyberdefender.hk) to see if it is flagged as “High Risk”. When performing a transaction with use of bank account via ATM, the Bank will display a high risk alert message for those bank accounts flagged in the scam reports provided by the Hong Kong Police Force. You are advised not to make any transactions to the recipient unless you have carefully verified the recipient’s identity and ensure that the recipient is trustworthy. |
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| Q12 |
If I confirm to the bank to proceed with a transfer with bank account flagged as “High Risk” and subsequently realize being scammed, what should I do? |
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If you suspect you have been scammed, you may visit a police station or the Hong Kong Police Force e-Report Centre (https://www.police.gov.hk/ppp_en or https://www.police.gov.hk/ppp_tc) to file a report. In tandem, please report the case to the Bank. |
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| Q13 |
If a recipient’s mobile number is flagged as “High Risk”, will his/her bank account number also be flagged by the high risk alert? |
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The bank account number flagged as "High Risk" in Scameter and included in the high risk alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular bank account number, the account number will not be included in the high risk alert. |
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| Q14 |
Can I confirm and accept the high risk alert message and make transfer to the bank account number on the high risk alert? |
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Yes, you can, but please be reminded that the transaction has high risk of fraud. You are advised to always verify the payment details (including the recipient’s identity) of every single transaction before making payment. |
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