The Bank of East Asia

Personal Banking

Useful Information

   
Q1 I have lost my ATM card. What can I do next?
   
  You can visit any BEA branch, where our staff can help to report the ATM card as lost and arrange for a new one to be issued.
   
  Alternatively, you can report your ATM card as lost through Cyberbanking by following the steps below:

  1. Log in to Cyberbanking
  2. Select “Cards” and then “ATM Cards”
  3. Press “Report Loss”
  4. Verify your instruction details and press “Confirm”
  5. Instruction completed
   
  Please click here to view a demonstration of “How to report a lost ATM card through Cyberbanking”.
   
  To arrange for the ATM card to be reissued, please visit any BEA branch.
   
   
Q2 Can I arrange a third party to report an ATM card as being lost or retained by an ATM?
   
  Yes, you can arrange for a third party, such as a relative or friend, to call our ATM Card Service Hotline on 2211 1818 to report an ATM card being lost or retained by an ATM on your behalf. However, you will need to visit one of our branches in person to arrange for a new card to be issued.
   
   
Q3 How can I cancel my ATM card?
   
  You can visit any BEA branch and complete the relevant form or send a written request to us at the address below requesting for cancellation of your ATM card.
   
  Address: 36th Floor, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong
   
  Alternatively, you can cancel your ATM card through Cyberbanking by following the steps below:

  1. Log in to Cyberbanking
  2. Select “Cards” and then “ATM Cards”
  3. Press “Cancel Card
  4. Press “Continue”
  5. Verify your instruction details and press “Confirm”
  6. Instruction completed
   
  Please click here to view a demonstration of “How to cancel ATM card through Cyberbanking”.
   
   
Q4 What should I do if I suspect there have been unauthorised transactions on my ATM card?
   
  Please inform us immediately by visiting any BEA branch or you can click here to report any unauthorised transaction on your ATM card through the BEA website.