Corporate Cyberbanking

1. General

Q1.1

How can I apply for Corporate Cyberbanking?

You can open a Corporate Cyberbanking account at any BEA branch in Hong Kong.

Q1.2

How, when, and where can I use Corporate Cyberbanking?

If you can access the Internet with the recommended hardware, software, and browsers, you will be able to enjoy Corporate Cyberbanking service without any time or geographical restrictions.

Q1.3

What types of account can I access through Corporate Cyberbanking?

Once you open a Corporate Cyberbanking account, you can access the following types of account*:

• Current accounts
• Multi-currency statement savings accounts
• Time deposit accounts
• HKD savings accounts
• Foreign currency savings accounts

*Accounts must first be registered as related accounts under Corporate Cyberbanking before they can be accessed.

Q1.4

What is the service charge for Corporate Cyberbanking?

Aside from transaction fees on designated services (including remittance, trade services, and merchant services), Corporate Cyberbanking is free of charge. Please note that charges and annual fees may apply for additional services.For a list of charges, please refer to our Bank Charges by clicking here.

Q1.5

What are the daily transaction limits for Corporate Cyberbanking?

Notes:

The amount of each foreign exchange transaction cannot be greater than HK$4 million or its equivalent (bank charges excluded).

* Customers are required to set a daily transaction limit for every transaction type when they open their account.
^ Total limit of HK$5,000,000 is shared by Payroll & Autopay whereas the sub-limit of Autopay is HK$3,000,000.
# Include bill payment and high-risk merchant payment.
High-risk merchant payment applies to all types of merchant except the following: Government or Statutory Organisation, Public Utility, Education (Primary or Secondary School) and Education (Post-secondary or Specialised Institution).

A new "Cross-Border Sub-Limit only" with the default limit as per your existing limit under the existing "Fund Transfer & Remittance" limit for both local and cross border fund transfer. Your existing limit set for pre-designated/non-designated third party accounts will not be affected.

Q1.6

Can I lower the daily transaction limit of my account?

Yes, you can lower your withdrawal limit at any time.

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2. Functions

Fund Transfers

Q2.1

Is there any transaction limit when conduct transaction involved foreign exchange?

Yes. There is per transaction limit on the foreign exchange transaction. The transaction amount of each transaction cannot be greater than HKD4 million or its equivalent (bank charges are excluded).

Q2.2

Are there any restrictions when transferring funds to BEA China accounts?

Fund transfers to BEA China accounts can only be made in Hong Kong dollars or US dollars. Therefore, the receiving BEA China account must be a HKD or USD account. In addition, fund transfers can only be made during service hours on a working day in both Hong Kong and Mainland China, Monday to Friday from 9:00 a.m. to 3:00 p.m.

e-Cheque Services

Q2.3

Where can I go for information about the e-Cheque services?

Please click here to view FAQs about e-Cheque services.

Bill Payment

Q2.4

Which daily withdrawal limit applies to bill payment transactions?

The daily withdrawal limit called "To pre-designated 3rd party account (BEA and other banks)" will apply to all bill payment transactions.

Q2.5

How do I start using the e-bill service?

Click “Cash Management” and “E-bills”, and then enrol for your e-bills by selecting from the available merchants. You will receive confirmation by email and webmail once your enrolment is successful.

Q2.6

Will I receive notifications for my e-bills?

Email and webmail notifications will be sent to you when you receive an e-bill summary from a merchant. You can also view your e-bills using the “E-bill Summary” function.

Q2.7

How do I pay my e-bills?

To pay an e-bill, go to “E-bill Summary” and click “Pay” next to the bill you want to pay. Payments can be made in HKD, USD, and RMB.

E-statements

Q2.8

What is e-statement service?

E-statement service provides you with a convenient way to view your account statements online in PDF format via Corporate Cyberbanking - Internet.

Please click here to view a demonstration of e-statement service.

Q2.9

For which account types are e-statements available?

E-statements are currently available for the following accounts:

• HKD current accounts
• USD current accounts
• CNY current accounts
• Statement savings accounts
• Time deposit accounts
• CorporatePlus accounts

Q2.10

Will my company still receive paper statements after registering for the e-statement service?

Yes, your company will still continue to receive paper statements after registering for the e-statement service, unless you choose to opt out of the paper statement service.

Q2.11

How long will past e-statements be retained?

You can view e-statements via Corporate Cyberbanking - Internet for a maximum period of 2 years after their statement date.

Q2.12

How can I identify an authentic e-statement from BEA?

Every e-statement in PDF format will be signed with a digital certificate from BEA to verify the e-statement's authenticity and integrity. To validate the digital signature of the Bank, you need to download BEA's digital certificate to your Acrobat Reader. For more information, please click here.

E-Advice

Q2.12.1

How long will e-Advices be retained?

For a maximum of 180 days.

Cyberfund Centre

Q2.13.1

What mutual fund investment services are available in Corporate Cyberbanking, and how can I access them?

Corporate Cyberbanking offers comprehensive mutual fund trading services through the Cyberfund Centre, which you can find by selecting “Investments” from the main menu. Within the Cyberfund Centre you can:

• Search fundsnts
• Review your fund portfolio and transaction status/history
• Subscribe/redeem/switch funds

Q2.13.2

What kind of account do I need to use the Cyberfund Centre in Corporate Cyberbanking?

To access the Cyberfund Centre, you need to be a CorporatePlus account customer and hold a CorporatePlus account with a securities sub-account and a multi-currency statement savings account as your designated settlement account. You also need to authorise at least one CCB signer to operate the Securities Account.

Q2.13.3

What parameters can I use to perform a fund search?

The Cyberfund Centre provides an abundant choice of mutual funds (more than 300 available funds in around 1,000 share classes), enabling you to customise portfolios and navigate ever-changing market conditions to build up your wealth. These funds are managed by reputable fund management companies, covering a wide range of investment objectives, strategies, and asset types. To start constructing your portfolio, you can first conduct a fund search using one or more of the following parameters:

• Fund name
• Fund house
• Asset class
• Investment region/sector
• BEA risk level
• Dividend policy
• Fund performance during specified periods of time

Q2.13.4

What kind of information can I obtain about a specific fund before making a transaction?

The Cyberfund Centre is packed with detailed information about each featured fund to keep you well informed. Key information includes (but is not limited to) the following:

• Fund name
• Investment region/asset class/sector
• Denominated currency
• Fund size and launch date
• Fund price
• Price movement and cumulative performance over a number of time periods
• BEA risk level
• Financial derivatives indicator
• Latest dividend amount (if available)
• Fund factsheet
• Key fact statement
• Product prospectus
• Annual/interim financial report (if available)
• Relevant market news feeds

Q2.13.5

Can I download and store fund offering documents for ease of reference?

Yes, you can download offering documents, e.g. product prospectuses and key fact statements. All funds available in the Cyberfund Centre have been authorised by the Securities and Futures Commission (SFC) in Hong Kong for public offering. Please note that SFC authorisation is not a recommendation or endorsement of a product, nor does it guarantee the commercial merits of a product or its performance. It does not mean the product is suitable for all investors, nor is it an endorsement of its suitability for any particular investor or class of investors. You are suggested to refer to the latest available documents before entering into a fund transaction.

Q2.13.6

When will placed orders be processed? When will the subscription amount be deducted from my designated account?

All orders placed through the Cyberfund Centre are processed on the first effective dealing date (i.e. excluding public holidays, special holidays, and fund holidays that apply to the specific fund). If your order is received before the cut-off time (3 p.m. or 4 p.m. Hong Kong time, depending on the selected fund) of the dealing date, it will be processed on the same day; otherwise, on the next effective dealing date. The subscription amount for each order will be deducted from your designated account at 3 p.m. Hong Kong time of the effective dealing date. If the corresponding amount (of the same currency as the chosen fund) cannot be deducted, your trade will be rejected.

Q2.13.7

Can I amend or cancel a trade order I have successfully placed through the Cyberfund Centre before it is executed?

No. As with orders placed through other channels of the Bank, successfully placed orders cannot be amended or cancelled – even if they have not yet been executed.

Q2.13.8

How long does it take to receive the redemption proceeds?

Depending on each specific fund, it normally takes around 5 working days for redeemed proceeds to be credited into your designated account.

Q2.13.9

Can I assume that all my placed orders will be successfully executed?

No, there are various situations which may affect the execution of orders, such as:

• Your designated account does not have adequate funds for the subscription
• The redemption amount exceeds a certain percentage of the total fund size, usually 10% of the value of the shares of the fund (which may result in a partial or deferred redemption)
• Fund trading is unexpectedly suspended, e.g. due to a natural disaster or market failure (fund management companies will announce such situations from time to time)

If you are in any doubt, you can always check the status of your orders by selecting “Order Status”.

Q2.13.10

Will I receive notifications of executed orders? Through what channels?

Yes, as the signer who conducts a transaction, you will receive an order execution notification by email at your registered email address. All signers who have Cyberfund Centre access authority will receive order execution notifications in their Corporate Cyberbanking webmail account.

Q2.13.11

Will I receive notifications of my investment notices?

Yes. You will receive webmail notifications of upward change of product risk level of funds or of any notice to shareholders/customers issued by fund house (e.g. corporate action, update to the Financial Reports/Product Key Facts/Prospectus), which you can check after logging in to Corporate Cyberbanking. You will also continue to receive physical notifications.

Linked Deposits

Q2.14.1

What are Linked Deposits?

Linked Deposits are structured products which involve or have embedded derivatives. The total return of a linked deposit is subject to the performance of the underlying financial instruments. However, linked deposits are not the same as, nor should they be treated as a substitute for, traditional time deposits. Please refer to the Principal Brochure of each specific linked deposit the details of the product features and risk factors.

Q2.14.2

What types of Linked Deposits are provided in Corporate Cyberbanking?

The following types of Linked Deposits are provided:

• Currency Linked Deposits
• Equity Linked Deposits

Q2.15

How can I use BEA's online linked deposit services?

To use our online linked deposit services, you must:

• Hold a CorporatePlus - Linked Deposit Account and a CorporatePlus - Securities Account (for equity linked deposits)
• Register above-mentioned accounts under Corporate Cyberbanking for online transactions
• Register one or more authorised signers to place linked deposit orders via Corporate Cyberbanking
• Complete the online risk assessment questionnaire

Q2.16

How can I check the Linked Deposits transaction status and history?

You can check the transaction status and history via the Linked Deposits "Account Enquiries" function.

Q2.17

What are the service hours for online Linked Deposits services?

The service hours for our online Linked Deposits services are as follows:

Q2.17.1

Will I receive notifications for increased product risk and changes to important information related to linked deposits (such as Occurrence of Potential Adjustment Event, Market Disruption Event etc.)?

Yes. You will be sent webmail notifications, which you can check after logging in to Corporate Cyberbanking. You will continue to receive these physical notifications as well.

Stock Trading

About Northbound Investor Identification Model

Q2.19

Where can I view or update my risk tolerance level?

To view or update your risk tolerance level, simply visit the Bank's website at www.hkbea.com, log in to Corporate Cyberbanking, select "Investment" from the main menu, and then select "Risk Assessment".

Q2.20

How is the risk tolerance level defined?

At BEA, we classify our customers' risk tolerance level into five categories:

Q2.21

How is the BEA risk level defined?

The BEA Risk Levels are listed as below:

Q2.22

How long is my risk assessment record valid for?

The results of your risk assessment questionnaire are valid for one year.

Q2.23.1

What is the Faster Payment System (“FPS”) Addressing Service?

This service allows you to receive money from a contact by privately sharing with them your mobile no., email address, and/or FPS ID, while your bank account information remains secure and confidential.

To use this service, you must first register the following proxy IDs and link them to a designated account:

• Mobile no.
• Email address
• FPS ID (This is a unique identifier generated by Hong Kong Interbank Clearing Limited which enables you to receive money.)

Q2.23.2

How can I activate the FPS Addressing Service?

Q2.23.3

How can I edit or terminate my proxy ID(s)?

Q2.23.4

Can I reactivate my FPS ID after I have terminated it?

Q2.23.5

Can I view my mobile no. and/or email address records registered with other banks/store-valued facilities (“SVFs”)?

Q2.24.1

What is the e-Direct Debit Authorisation (“eDDA”) service?

Using this straightforward service, you can set instructions to make periodic payments to designated merchants/organisations.

Once merchant/organisation confirm an eDDA request, the eDDA will be created immediately, and payments will henceforward be debited from your account according to the instruction.

Merchants/organisations can also request to set up payments with your confirmation.

Q2.24.2

How can I set up an eDDA?

Q2.24.3

Can I view and edit my eDDA records?

Q2.24.4

Can I suspend, resume, or terminate my eDDA records?

Q2.24.5

How can I confirm/reject a setup/maintenance request from a merchant/organisation?

Liquidity Management

Q2.25.1

Can’t I edit or delete a liquidity management instruction once it’s been set up?

No. Once you have signed a liquidity management instruction, you can only “un-sign” it, but cannot edit or delete it. You can edit or delete liquidity management instructions which have not yet been signed.

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3. Security

Q3.1

How do I log in to the Corporate Cyberbanking website safely?

You can safely log in to Corporate Cyberbanking by visiting BEA’s homepage at www.hkbea.com.

BEA will never ask you for your PIN by email or phone. In addition, please do not click on any URLs or hyperlinks embedded in email to access our Bank's website, or to log in to Corporate Cyberbanking.

Remarks: Customers will never be asked for any personal information by email, e.g. name, account number, password, etc. To securely view or use the websites of the BEA Group, simply access our homepage at www.hkbea.com instead of clicking through the hyperlinks attached to any email. For further information, please contact our Customer Service Hotline on (852) 2211 1321.

Q3.2

Does Corporate Cyberbanking include any additional security features?

Corporate Cyberbanking offers 8 types of security measures to safeguard your financial information:

1. Personal Identification Number ("PIN")
You can log in to Corporate Cyberbanking by using your Corporate Cyberbanking account number and PIN.

2. Last Login Time
You can also view your previous login date/time after successfully logging in to Corporate Cyberbanking.

3. Automatic Exit
To help prevent unauthorised access, a Corporate Cyberbanking session will be automatically terminated if it has been idle for 10 minutes.

4. Regular Change PIN Reminders
Users are asked to change their PINs every 90 days. When creating a new PIN, a user cannot re-use the old PIN.

5. Transport Layer Security ("TLS") Encryption
"TLS" is an international and proven standard employed to ensure secure transmission of information. All information transmitted between your computer and the Bank through the Internet is encrypted.

6. Corporate Cyberbanking will alert customers via email and/or SMS whenever they complete a high-risk transaction online, such as transferring funds to an unregistered third-party account. Please ensure that the following transaction details shown in the email/SMS are the same as your instruction.

• BEA Identity Message
• Transaction amount
• Beneficiary account

7. To perform high-risk transactions online, you must have a valid email address and/or phone number on record for the relevant Corporate Cyberbanking account. Please contact your Corporate Cyberbanking System Administrator for assistance and ensure that your record is up-to-date at all times.

8. The daily withdrawal limit for fund transfers conducted through your Corporate Cyberbanking account to non-designated third-party accounts will be reset to zero if you have not conducted such a transaction (through Corporate Cyberbanking) for 18 consecutive months. If you would like to adjust the daily transaction limit, please visit any of our branches.

Q3.3

Where can I obtain more security tips for Corporate Cyberbanking?

Please refer to our "Security Tips" page for more information by clicking here.

For more information on how to ensure your safety when using Internet banking, you can visit the website of The Hong Kong Association of Banks at http://www.hkab.org.hk/DisplayArticleAction.do?sid=5&lang=en&ss=0

Q3.4

Do I need to close my browser after using Corporate Cyberbanking?

To safeguard your account information, you are advised to close all your browsers immediately after logging out of Corporate Cyberbanking.

Q3.5

What system settings do the security features of Corporate Cyberbanking require?

Our system will check to determine if your browser is a proper version, and whether Java and JavaScript, TLS, and cookies are enabled.

Q3.6

How can I upgrade my browser version?

You can upgrade your browser by visiting Microsoft's download site.

Q3.7

What should I do if I want to enable TLS?

The procedure for enabling TLS is as follows:

Open Internet Explorer*, then:
1. Click "Tools"
2. Select "Internet Options"
3. Select "Advanced" tab
4. Choose "Security" and enable TLS version 1.2
5. Click "OK"

(* Please refer to the HELP contents of your browser for other versions.)

Q3.8

Why are previous entries displayed as a dropdown list when I enter data in some fields such as account number, PIN, transaction amount, etc.?

Some of the latest versions of browsers have special features, such as "AutoComplete" in Internet Explorer, that can save previous entries you have made for web addresses, forms, passwords, etc. Therefore, when you type similar information in one of these fields, a dropdown list with possible matches will be automatically available for selection.

To prevent unauthorised use of your account, you are recommended to disable this kind of feature in your browser. You may also lock your computer/laptop by using power-on passwords, etc.

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4. One-time Password ("OTP")

Q4.1

What is an OTP?

An OTP is a SMS-based password generated by our Bank and sent to your registered mobile phone number^# as an additional form of identity authentication. OTPs enable you to perform designated transactions and access investment services through Corporate Cyberbanking. OTPs for performing designated transactions will expire after 99 seconds, while OTPs for accessing investment services will expire after 180 seconds.
You must ensure that the following transaction details shown in the SMS are the same as your instruction before entering the OTP:

• BEA Identity Message
• Transaction amount
• Last five digits of the deposit account/bill number
• Total number of transactions (only applies when signing multiple transactions)

Q4.2

How do I register my mobile phone number to receive OTPs if I am an existing Signer?

Ask your system administrator to register your mobile phone number via Corporate Cyberbanking. You need to enter your "Signer PIN" to confirm the mobile phone number is correct when you log in. Please click here to view the instruction guide.

Q4.3

When do I need to use an OTP for Corporate Cyberbanking?

An OTP will be required when you sign or access the following transactions/services:

• Fund transfers and remittance to non-registered third-party accounts
• EPSCO bill payments to merchants, except the following categories:
  • Government or Statutory Organisation
  • Public Utility
  • Education: Primary or Secondary School
  • Education: Post-secondary or Specialised Institution
• Payroll and autopay services (Payroll, Autopay and Upload MAS/ISS File)
• Scheduled instructions of the transaction types listed above
• All investment services (including Stock Trading, Linked Deposits and Cyberfund Centre)

Q4.4

Why do investment services (Stock Trading and Linked Deposits) require “Two-factor Authentication” in Corporate Cyberbanking?

To enhance the protection of your investment accounts, effective from 23^rd April, 2018, you will be required to activate a two-factor authentication security procedure, which consists of an SMS-based one-time password (“OTP”), in order to access all Corporate Cyberbanking investment services.

Q4.5

How will the “Two-factor Authentication” function in Corporate Cyberbanking change after 23^rd April, 2018?

No. You can follow existing practice to register “Two-factor Authentication” at Corporate Cyberbanking.

Q4.6

Do I need to register for the “Two-factor Authentication” for investment services again if I have already registered before 23^rd April, 2018?

If you have registered for the “Two-factor Authentication” service before 23^rd April, 2018, you will not need to register for the “Two-factor Authentication” again, and can use this service directly.

Q4.7

Do I need to activate “Two-factor Authentication” for every investment service in Corporate Cyberbanking?

Once you have activated “Two-factor Authentication” for one investment service, it will not be required for other investment services as long as you are still logged in to Corporate Cyberbanking.

However, you will be requested to recomplete “Two-factor Authentication” if you try to log in to Corporate Cyberbanking again after logging out.

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5. Troubleshooting

Q5.1

Whom should I call if I have any queries or difficulties using Corporate Cyberbanking?

You can contact any BEA branch or call our Internet Banking Enquiry Hotline on (852) 2211 1321 during service hours.

The service hours (Hong Kong time) of the Internet Banking Enquiry Hotline are:
Monday to Friday: 9:00 a.m. to 9:00 p.m.
Saturday: 9:00 a.m. to 5:00 p.m.

For phone numbers and addresses of our branches, please visit our website at www.hkbea.com

Q5.2

Whom should I call if I cannot access Corporate Cyberbanking - Internet after correctly entering my account number and PIN?

You should call our hotline on (852) 2211 1321 during service hours.

Q5.3

Why are my browser's "Back" and "Forward" functions and tool bars not displayed?

For your security, these browser functions and tool bars are not supported after you enter Corporate Cyberbanking.

Q5.4

What should I do if I encounter technical problems when using Corporate Cyberbanking?

If you encounter technical problems when using our service, please go to the Corporate Cyberbanking login page and click "Browser Setting" to view your computer's configuration. You can then follow the technical support section on the same page to set your computer configuration. Alternatively, you can call our hotline on (852) 2211 1321 during service hours.

Q5.5

What hardware and software are recommended for Corporate Cyberbanking?

Please refer to System Requirements for more details by clicking here.

Q5.6

How can I upgrade the Java to version 1.7?

Please follow our steps by clicking here.

Q5.7

How can I enable Transport Layer (“TLS”) protocol TLS1.2 if my PC is using Windows 7?

Please follow our steps by clicking here.

Q5.8

How can I enable Transport Layer (“TLS”) protocol TLS1.2 if my PC is using Windows 8?

Please follow our steps by clicking here.

Q5.9

What I should do if there is any page/action button in Corporate Cyberbanking cannot be displayed or displayed properly?

Please press “Shift” + “F5” buttons on your keyboard to refresh the webpage.

Q5.10

How can we change our “Company Email Address” in Corporate Cyberbanking (“CCB”)?

If you would like to change your company’s email address, you can download the form GF463 “Notification for Change of Customer Information and/or Address for Corporate Customers” by system administrator through “Company’s Email Address” under “Administration” in CCB. Simply complete the form and submit it in person at any one of our branches for our handling.

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6. Operations of Corporate Cyberbanking

Q6.1

What is the "Sign-and-Send" feature for?

In Corporate Cyberbanking, once "Sign-and-Send" is enabled for a user, he/she can sign and send transactions in one step. This feature is available for all Corporate Cyberbanking accounts with single signing authorisation.

Q6.2

How can we use "Sign-and-Send"?

Your system administrator needs to enable this feature for users individually. Once they have been enabled, users can use the feature immediately. Please note that users must also have the corresponding "Sign" and "Send" functions enabled in the Function Access Profile.

Q6.3

Our Corporate Cyberbanking account requires 2 signers to sign a single transaction. Is it possible to use "Sign-and-Send" in this case?

In that case, "Sign-and-Send" cannot be used. The transaction needs to be signed and sent individually. Please note that the availability of this feature also depends on the user access control, such as function access profile and authorisation matrix settings.

Q6.4

Can we switch back from "Sign-and-Send" to normal status for a user?

Yes, the system administrator can disable this feature for any user.

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7. Mobile Banking Service

Q7.1

How can I register for the Mobile Banking service through Corporate Cyberbanking?

To register, your System Administrator needs to log in to Corporate Cyberbanking, select “Mobile Banking/i-Token” under “Service Maintenance”, read and tick the checkbox agreeing to the terms and conditions. Please click here to view the user guide.

Q7.2

Does the system administrator need to enable Mobile Banking for signers?

Yes. The system administrator needs to set Mobile Banking as “Available” when creating a user and “Enable” mobile login for them. The system administrator can also click “Edit” to update settings for existing users.

Q7.3

How does a signer know the system administrator has registered and enabled Mobile Banking for them?

Once the signer logs in to Corporate Cyberbanking, they will be requested to enter the new Mobile Banking PIN and Signer PIN to confirm the changes.

Q7.4

How can a signer set up their Mobile Banking service?

After the signer has confirmed the changes in “Confirm Personal Information”, the “Setup Now” button will be displayed. The signer can click this button to start the setup process. Alternatively, the signer can log in to Corporate Cyberbanking, click “Settings” at the top right of the screen, select “Change Mobile Banking Setup”, and click on “Mobile Banking Quick Setup”.

Q7.5

Why can’t I log in to the mobile banking service through the hyperlink previously provided in an SMS?

The SMS hyperlink is no longer available. To log in to the mobile banking service, you now need to go to “Corporate Mobile Banking” in the menu bar of the BEA App.

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