Introducing BEA RM Chat to Meet Your Every Need
BEA RM Chat
- We strive to provide exceptional client service and convenient banking solutions. Through BEA RM Chat, our dedicated Relationship Managers are available to address your banking queries promptly by text or voice messages in real-time via WhatsApp or WeChat during office hours.
- Connect with us today and discover the benefits of real-time support from our dedicated team of professionals.
Terms and conditions apply.
Why BEA RM Chat
We aim to make banking convenient for you, allowing you to reach us anytime, anywhere.
- Seamless communication via your daily used communication app (WhatsApp/WeChat)
- Instant Banking Support with personalized assistance through 1-1 chat and group chat
For registering BEA RM Chat, please contact your Relationship Manager for more details. You will need to follow the below instructions for WhatsApp/WeChat onboarding.
WhatsApp onboarding steps
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1. You will receive WhatsApp invitation from us to “Start Conversation”. |
2. Read and accept the terms and conditions. |
3. Start chatting with your Relationship Manager and add BEA RM Chat to your mobile contact list. |
WeChat onboarding steps
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| 1. You will receive SMS invitation from us to “Start Conversation”. | 2. Follow our official account ‘東亞銀行香港即時通訊助手’. | 3. Enter the mini program of ‘東亞銀行香港即時通訊助手’. |
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| 4. Enter your mobile number to retrieve a verification code. | 5. You will receive a verification code by SMS. | 6. Enter your verification code. |
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| 7. Read and accept the terms and conditions. | 8. A chat room will be created with your designated Relationship Manager. | 9. Start chatting with your Relationship Manager. |
Frequently Asked Questions (FAQs):
What services does BEA RM Chat support?
- BEA RM Chat supports a wide range of banking services, including private banking enquiries or appointment scheduling with your Relationship Manager.
What are the service hours?
- The service hours for BEA RM Chat regarding private banking services is Monday to Friday 8:45 am to 5:45 pm (excluding public holidays). You can always leave a message in BEA RM Chat which is accessible 24/7. Our Relationship Managers will follow up on your queries on the next business day for your banking needs.
What should I be aware of when using BEA RM Chat?
- You should always stay cautious when using any e-channel service. Please refer to our Security Tips for more details.
