The Bank of East Asia

Insurance, MPF & Trust

Cyberbanking (MPF/ORSO) - First Time Login Guide for Members

How do you get started?

Please complete the following steps when logging in for the first time. If you want to use both the internet and phone channels, you must perform a first time login for each one separately.

 

Internet channel

1. Visit www.hkbea.com, and select “Cyberbanking” from the “Log in to Cyberbanking” menu on the right.

Cyberbanking (MPF/ORSO) Step 1

 

2. Enter your Cyberbanking (MPF/ORSO) account number, which is printed on the welcome letter (e.g.: 015XXXXXXXXXXX). When logging in for the first time, enter your 6-digit initial PIN which has been mailed to you separately. For security reasons, your PIN must be entered using the onscreen keypad.

   A. Enter your Cyberbanking (MPF/ORSO) account number printed on the welcome letter

Cyberbanking (MPF/ORSO) Step 2-a

   B. Click the "Cyberbanking PIN login"

   Note: The i-Token service is not available for Cyberbanking (MPF/ORSO) account

Cyberbanking (MPF/ORSO) Step 2-b

   C. Enter your 6-digit initial PIN

 

3. Once you successfully log in, the General Terms and Conditions of Cyberbanking will appear. Please read through the document and click "I agree" if you agree with the terms and conditions.

Cyberbanking (MPF/ORSO) Step 3

 

4. Next, you will be asked to change your PIN. Please enter your initial PIN, your new PIN twice, and then click "Proceed". Click “OK” to complete the procedure.

Cyberbanking (MPF/ORSO) Step 4

 

5. Now that you have successfully logged in, you can choose to set a username to log in to Cyberbanking with in future (instead of using your account number). To set a username, go to the Username page under Settings. Please refer to the pop-up Tips for advice on choosing a username.

Cyberbanking (MPF/ORSO) Step 5

 

Phone channel

1. Call 2211 1888.

2. Select your language – press "1" for Cantonese, "2" for Putonghua, or "3" for English.

3. Enter your Cyberbanking (MPF/ORSO) account number which is printed on the welcome letter (e.g.: 015XXXXXXXXXXX).

4. Enter your 6-digit initial PIN which has been mailed to you separately.

5. Change your PIN by entering your initial PIN and your new PIN twice.

 

Done!

You can now access and manage your BEA MPF account anytime, anywhere via the internet or phone with your Cyberbanking (MPF/ORSO) account number or Username (only applicable to internet channel), and new PIN.