What is eMPF Platform?
The eMPF Platform is a centralized electronic platform and your one-stop online hub for managing your MPF anytime anywhere through mobile app or web portal.
What’s in it for me?
Whether you are a scheme member, an employer or a self-employed person, the eMPF Platform will bring your MPF experience to a whole new level. Once you have register the eMPF platform, you are enjoy the benefits which include:
Scheme Members and Self-employed Persons
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Employers and Self-employed Persons
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For MPF accounts which have got onboard the
eMPF Platform:
- View account balance and manage all accounts
via a one-stop app/portal
- Consolidate accounts and switch investment choices
anytime anywhere
- Make voluntary contributions in a breeze
- Apply for withdrawal of MPF under different
MPF schemes in one go
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- Make MPF contributions with different e-payment options
- Automate calculation of contributions
- Receive e-reminders of contribution due dates
- Reduce paper work and human errors
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1. What is the Role of Bank of East Asia (Trustees) Limited ("BEAT") After Onboarding to the eMPF Platform?
After the scheme onbroading to eMPF platform, the MPF account information under the Scheme including past records will be migrated to the eMPF Platform. While BEAT remains the trustee of the scheme, the eMPF Platform Company Limited will provide scheme administration services to you directly.
2. When can I start using the eMPF Platform?
The 3 MPF schemes under BEAT will gradually get onboard to the eMPF Platform, according to the schedule on eMPF website. You may register your MPF account on the eMPF Platform from the registration date and then start to manage your MPF account after the onboarding dates.
| Schemes |
eMPF Onboarding Date
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Registration Date |
| BEA (MPF) Value Scheme |
29 October 2024 |
11 October 2024
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| BEA (MPF) Master Trust Scheme |
Q1-Q2 2025 (Tentative) |
To be announced
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| BEA (MPF) Industry Scheme |
Q1-Q2 2025 (Tentative) |
To be announced
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3. What are the Key Changes after Onboarding to the eMPF Platform?
| Administrative Instructions |
BEAT will no longer receive administrative instructions.
Please submit your MPF administration instructions on the eMPF Web Portal or eMPF Mobile App, or submit the designated MPF administration forms to eMPF Platform to manage your MPF.
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| Payment Receipt Date |
The payment receipt date will depend on the receipt date by eMPF Platform.
Please be aware that contribution surcharges might be incurred if MPF contribution payments have mistakenly dropped off to the wrong location. BEA shall not bear any responsibility for delay in contribution.
The Cheque-Deposit-Box services in BEA branch will also be ceased on the following dates:
- BEA (MPF) Value Scheme: 10th October, 2024
- BEA (MPF) Master Trust Scheme: To be announced
- BEA (MPF) Industry Scheme: To be announced
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| Contributions Payment |
The eMPF Platform does not accept any cash payments for contributions.
Please make payment by cheques and submit it directly to the eMPF Platform by post (P.O. Box 98929 Tsim Sha Tsui Post Office); through drop-in box in any of the eMPF Service Centres; or make electronic payments to the eMPF Platform via eMPF Web Portal or eMPF Mobile App.
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| New Administrative Forms |
The existing BEA MPF administrative forms will be invalid. The expiry schedule of the administration form is listed below:
- BEA (MPF) Value Scheme: 28th December, 2024
- BEA (MPF) Master Trust Scheme: To be announced
- BEA (MPF) Industry Scheme: To be announced
To avoid declined applications, please use the administrative forms issued by the eMPF Platform as soon as possible after the Scheme onboarded to the eMPF Platform.
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4. What is the Impact to me after the Scheme Onboarding for BEA (MPF) Value Scheme?
(*Only applicable to Employers and Scheme Members of BEA (MPF) Value Scheme)
(i) Transitional Operation Arrangement
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BEAT will cease accepting administration instructions based on different cut-off dates, if you wish to have instruction processed before the onboarding date, valid instructions must reach us by the respective cut-off dates as mentioned on Notice to Participating Employers and Scheme Members.
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(ii) Changes of the Instruction Submission Channels
| Instructions |
Cutoff Date and Time |
Available Channel
Before Cutoff Date
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Available Channel
After Cutoff Date |
| Pay Contribution |
12th October, 2024
(11:59 pm)
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BEA Online
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eMPF Web Portal /
eMPF Mobile App /
Use the MPF Administration Forms issued by eMPF Platform
(For form submission, please submit them to the eMPF Platform by post (P.O. Box 98929, Tsim Sha Tsui Post Office) or to any of the eMPF Service Centres.)
(Please note that eMPF Web Portal and eMPF Mobile App are only available on or after 29th October, 2024.)
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14th October, 2024
(5:00 pm) |
Submitting Remittance Statement to BEA MPF Administration Centre or BEA Branch
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| Upload MPF Files |
13th October, 2024
(11:59 pm)
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Corporate Cyberbanking
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| Online Remittance Statement |
13th October, 2024
(11:59 pm)
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Corporate Cyberbanking
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| Change of Investment Choice |
17th October, 2024
(11:00 pm)
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BEA Online / BEA Mobile
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18th October, 2024
(4:00 pm) |
Submit designated form to BEA MPF Administration Centre or BEA Branch
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| Fund Switching |
18th October, 2024
(4:00 pm) |
BEA Online / BEA Mobile / Submit designated form to BEA MPF Administration Centre or BEA Branch
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(ii) Other Changes
| Changes |
Cutoff Date and Time |
Details
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| MPF Interactive Voice Response System (IVRS) services |
2nd July, 2024 |
The MPF IVRS services under BEA phone banking is ceased, please make fund enquiry via BEA Online or BEA Mobile.
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| Cheque-Deposit-Box |
10th October, 2024 |
The Cheque-Deposit-Box in BEA branch will be ceased for MPF contribution payments.
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| Administration Forms |
28th December, 2024 |
The existing BEA MPF administrative forms will be invalid. Please use the administrative forms issued by the eMPF Platform as soon as possible after the Scheme onboarded to the eMPF Platform.
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5. What is the Impact to me after the Scheme Onboarding for BEA (MPF) Master Trust Scheme and BEA (MPF) Industry Scheme?
For Casual Employees of the BEA (MPF) Industry Scheme, existing physical Casual Employee Cards will be replaced by digital cards on the eMPF Platform, carrying the same function as an identity of their MPF account.
Further details such as the onboarding date and cutoff date for BEA (MPF) Master Trust Scheme and BEA (MPF) Industry Scheme will be announced soon, please stay tuned to our latest news.
Should you have any enquiries, please contact BEA (MPF) Hotline on +852 2211 1777 (Operated by Bank of East Asia (Trustees) Limited).
Topic Highlight: New Digital MPF Experience - Introduction to the eMPF Platform and Transitional Arrangements
eMPF Platform has been officially launched on 26th June, 2024; BEA (MPF) Value Scheme, BEA (MPF) Industry Scheme and BEA (MPF) Master Trust Scheme under BEA Trustees will gradually get onboard to the eMPF Platform from the fourth quarter of 2024. In order to help the Scheme Participants to know more about the eMPF Platform and to get prepared for the onboarding, representative from the authorized contractor of the eMPF Platform Company will introduce the eMPF platform and the details of the transitional arrangement to participating Employers and Scheme Members.
Please click here for more details of the online seminar and registration now.
eMPF Platform Enquiry Channel
| eMPF Customer Service Hotline : |
183 2622 |
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Office Hours:
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Monday to Friday 9:00 am to 7:00 pm |
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Saturday 9:00 am to 1:00 pm |
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Closed on Sunday and Public Holidays |
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| eMPF Postal Address : |
PO Box 98929 Tsim Sha Tsui Post Office |
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| eMPF Fax Number : |
3197 2922 |
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| eMPF Website : |
www.eMPF.org.hk |
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| eMPF Email Address : |
enquiry@support.empf.org.hk |
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eMPF Service Centres :
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Hong Kong Island:
Unit 601B, 6/F, Dah Sing Financial Centre,
No.248 Queen's Road East, Wanchai, Hong Kong
Kowloon:
Suites 1205-6, 12/F, Chinachem Golden Plaza,
No.77 Mody Road, Tsim Sha Tsui East,Kowloon
New Territories:
Suite 1802A, 18/F, Tower 2, Nina Tower,
No.8 Yeung Uk Road, Tsuen Wan, New Territories |
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Office Hours:
Monday to Friday 9:00 am to 6:00 pm |
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Saturday 9:00 am to 1:00 pm |
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Closed on Sunday and Public Holidays |
BEA (MPF) Enquiry Channel (Operated by Bank of East Asia (Trustees) Limited)
| Hotline : |
+852 2211 1777 |
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| Facsimile : |
+852 3608 6003 |
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| Email Address : |
BEAMPF@hkbea.com |
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| MPF Administration Centre : |
32nd Floor, BEA Tower, Millennium City 5,
418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong
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Service Hours:
Monday to Friday 9:00 am to 5:45 pm
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| (Except Public Holiday) |
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