The Bank of East Asia

Insurance, MPF & Trust

Customer Suggestions

At Bank of East Asia (Trustees) Limited, we are dedicated to providing quality services that suit your needs. Your feedback can help us to enhance and improve our service standards.

You are welcome to share your opinions or complaints with us via the following channels and we will endeavour to properly handle the matters as quickly and efficiently as we can: 

  • By letter or in person to MPF Administration Centre

  

32nd Floor, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong

  • Through BEA (MPF) Hotline
    (Operated by Bank of East Asia (Trustees) Limited)

  

2211 1777

  • By email

  

BEAMPF@hkbea.com

  • By facsimile

  

3608 6003

Upon receipt of your complaints, we will address your concerns by providing you with:

  • A written acknowledgement within 2 working days upon the date of receipt of your written complaint (If a written response is provided directly to you within 7 days upon the date of receipt of the complaint, no written acknowledgement will be sent);
  • A written response to your complaint within 30 days upon the date of receipt of the written complaint (If the complaint has been duly resolved by close of business on the next working day, no written acknowledgement or written response will be provided);
  • A written response to your complaint within 30 days upon the date of receipt of your verbal complaint (If the complaint has been verbally resolved, no written response will be provided).

 

Please give us your personal particulars so that we can follow up the case with you. However, you are welcome to give your feedback anonymously.

  • Name
  • Contact Telephone No.
  • Correspondence Address
  • Email Address (If applicable)
  • MPF Scheme (If applicable): BEA (MPF) Master Trust Scheme / BEA (MPF) Industry Scheme / BEA (MPF) Value Scheme
  • Scheme No. / Membership No.(If applicable)
  • Date

 

Thank you for your support.