| Q1 |
I have lost my Debit / ATM Card. What can I do next? |
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Please handle as follow: |
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1. Block your Debit / ATM Card through BEA Mobile or BEA Online immediately by following the steps below:
- Log in to BEA Mobile
- Select “Menu” and then “Debit Cards”
- Press “Manage Card”
- Press “Block Card"
- Verify your instruction details and press “Confirm”
- Instruction completed
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- Log in to BEA Online
- Select “Debit Cards”
- Press “Block Card”
- Verify your instruction details and press “Confirm”
- Instruction completed
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2. Visit any BEA branch or call our Debit / ATM Card Service Hotline (852) 2211 1818, where our staff can help to report the Debit / ATM Card as lost. |
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3. To arrange for the Debit / ATM Card to be reissued, please visit any BEA branch. |
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| Q2 |
Can I arrange a third party to report a Debit / ATM Card as being lost or retained by an ATM? |
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Yes, you can arrange for a third party, such as a relative or friend, to call our Debit / ATM Card Service Hotline on (852) 2211 1818 to report an Debit / ATM Card being lost or retained by an ATM on your behalf. However, you will need to visit one of our branches in person to arrange for a new card to be issued. |
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| Q3 |
How can I cancel my Debit / ATM Card? |
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You can visit any BEA branch and complete the relevant form or send a written request to us at the address below requesting for cancellation of your Debit / ATM Card. |
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Address: 36th Floor, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong |
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Alternatively, you can cancel your Debit / ATM Card through BEA Mobile or BEA Online by following the steps below:
- Log in to BEA Mobile
- Select “Menu” and then “Debit Cards”
- Press “Manage Card”
- Press “Cancel Card"
- Verify your instruction details and press “Confirm”
- Instruction completed
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- Log in to BEA Online
- Select “Debit Cards”
- Press “Cancel Card”
- Verify your instruction details and press “Confirm”
- Instruction completed
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| Q4 |
What should I do if I suspect there have been unauthorised transactions on my Debit / ATM Card? |
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Please inform us immediately by calling our hotline (852) 2211 1818, visiting any BEA branch or you can click here to report any unauthorised transaction on your Debit / ATM Card through the BEA website. |