Life Insurance - Critical Illness Protection
Underwritten by AIA International Limited (Incorporated in Bermuda with limited liability)
Smart shield, extended support
EMPOWER YOUR PRIME — MAXIMISE YOUR CRITICAL ILLNESS PROTECTION
Smart coverage that adapts to your journey
Life is full of possibilities, and your health should never stand in the way. Essence – On Your Side Insurance Plan offers critical illness protection tailored to your life’s journey. The plan gives you extensive coverage for 58 critical illnesses and additional support against serious health challenges including cancer, heart attack and stroke, which helps to provide a safety net for life’s uncertainties, so that you can concentrate on living fully, knowing you are protected. The value-added service, One-Stop Oncology Service, gives you an additional support for cancer.
Critical illness may affect everyone, whether you are in the prime of youth or seasoned with experience.
Maintaining essential protection is more vital than ever!
Cancer
Early-onset cancer
Worldwide cancer cases in people under the age of 50 have risen by 79% in the past 30 years1.
Colorectal cancer and breast cancer are common cancers among these cases1.
Cardiovascular diseases
Cardiovascular diseases are major cause of death2 and are continuously affecting the younger and middle-aged group3,4.
Heart disease
An increasing number of heart disease cases among younger people, with 1 out of 6 heart disease patients is under the age of 453.
Stroke
The incidence of stroke is increasing among younger people, with nearly 30% rise over 20 years in individuals aged 18 to 55 in Hong Kong4.
“AIA”, “the Company”, “We”, “our” or “us” herein refers to AIA International Limited (Incorporated in Bermuda with limited liability).
Essential protection through life’s uncertainties
Value-Added Service
Additional support for cancer
One-Stop Oncology Service~
Continuous professional care all along in your recovery journey through connecting you to multidisciplinary team of medical specialists with the support of Dedicated Service Ambassador.
Essence – On Your Side Insurance Plan is a participating insurance plan that offers life insurance and critical illness protection. It offers guaranteed cash value and non- guaranteed Terminal Bonus. Terminal Bonus is a non-cumulative, non-guaranteed bonus and may be declared at least once per policy year after the basic policy has been in force for 5 years, based on a number of factors, including but not limited to investment returns, claims experience and other factors, and the detailed list of these factors are set out in the “Bonus Philosophy” section under “Important Information”
^ As of 13 August 2025, compared with critical illness insurance products provided by Hong Kong major insurance companies.
* Subject to our approval and our prevailing rules and conditions. For details of the specified events and the eligibility requirements of this benefit, please refer to “Cover at a glance” and the “Extension of Grace Period Benefit” section under “Important Information”.
~ One-Stop Oncology Service is additional value-added service, which is not guaranteed, and subject to its terms and conditions thereof, and does not form part of the contractual benefit of Essence – On Your Side Insurance Plan. AIA reserves the right to amend, suspend or terminate One-Stop Oncology Service or any part of the service thereunder (including the service providers, any details or terms and conditions relating thereto) at any time without any prior notice. One-Stop Oncology Service is provided in Hong Kong by the designated third party service provider engaged by AIA and not applicable to Macau region. The multi-disciplinary team of the medical specialists under One-Stop Oncology Service is designated by independent third party service provider and is subject to change from time to time without prior notice.
Please note that the Pre-approval - Medical Expense & Cashless Service and the relevant administrative support under One- Stop Oncology Service as set out in the service leaflet of One-Stop Oncology Service are not available to be used by the insured of Essence – On Your Side Insurance Plan. For details, please refer to the service leaflet and AIA’s website at https://www.aia.com.hk/en/health-and-wellness/healthcare-services/aia-carepass/one-stop-oncology-service.
1+1 Health Shield Integration
Robust protection against critical illnesses
Additional claim to provide you with peace of mind
If the worst should happen
If the insured passes away, we will pay the death benefit (if any) to the person(s) selected as the beneficiary(ies) in your policy, to enable enhanced financial support and greater comfort when your loved ones need it most. For details of the death benefit payable, please refer to the “Cover at a glance”.
@ The claim for Big 3 Critical Illness Shield Benefit is subject to the relevant waiting period. For details, please refer to “Cover at a glance”.
40% Extra Coverage
Booster Providing Enhanced Support
Extra Coverage Booster for strengthened protection
To support your health while your priorities shift over time, we provide Prime Age Critical Illness Extra Coverage Booster and Whole Life Extra Coverage Booster for Death, giving additional peace of mind and financial protection to you and your loved ones.
Prime Age Critical Illness Extra Coverage Booster may be paid to you together with the Critical Illness Benefit or Big 3 Critical Illness Shield Benefit if the Critical Illness Benefit or Big 3 Critical Illness Shield Benefit is payable during the Designated Period. Whole Life Extra Coverage Booster for Death may be paid to the beneficiary(ies) together with the death benefit.
Prime Age Critical Illness Extra Coverage Booster
• If minor illness benefit is paid, 50% of the Extra Coverage Booster Amount (i.e. 20% of the Initial Sum Assured) will be paid.
• If Big 3 Critical Illness Shield Benefit is paid, 100% of the Extra Coverage Booster Amount (i.e. 40% of the Initial Sum Assured) will be paid.
Notes:
a. We will deduct payment paid under the Prime Age Critical Illness Extra Coverage Booster for minor illness before paying the Prime Age Critical Illness Extra Coverage Booster for major illness.
b. For Critical Illness Benefit, the advance payment payable for major illness will be reduced by any advance payment paid for minor illness. The aggregate of all payments paid under the Critical Illness Benefit shall not exceed 100% of the Initial Sum Assured.
c. Non-guaranteed Terminal Bonus (if any) will also be paid when the Critical Illness Benefit is paid. Terminal Bonus is a non- guaranteed bonus, which may be paid after basic policy has been in force for 5 years in the event of policy surrender, death of the insured, or when advance payment is paid for major illness or minor illness. For details, please refer to “Cover at a glance”.
d. The Prime Age Critical Illness Extra Coverage Booster will terminate upon the later of (i) the policy anniversary on or immediately following the insured’s 70th birthday; and (ii) the 10th policy anniversary.
e. The claim for Big 3 Critical Illness Shield Benefit is subject to relevant waiting period. For details, please refer to “Cover at a glance”.
f. The benefit term of the Big 3 Critical Illness Shield Benefit is up to age 85 of the insured.
g. The aggregate of all payments paid under the Prime Age Critical Illness Extra Coverage Booster shall not exceed 200% of the Extra Coverage Booster Amount (i.e. 80% of the Initial Sum Assured).
Designated Period
From the policy effective date until the later of (i) the day before the policy anniversary on or immediately following the insured’s 70th birthday; and (ii) the end of the 10th policy year
Extra Coverage Booster Amount
Equivalent to 40% of the Initial Sum Assured
Whole Life Extra Coverage Booster for Death
h. The amount of Whole Life Extra Coverage Booster for Death will be reduced to 50% of the Extra Coverage Booster Amount (i.e. 20% of the Initial Sum Assured) if Prime Age Critical Illness Extra Coverage Booster has been paid for minor illness. The Whole Life Extra Coverage Booster for Death will be terminated upon the earlier of (a) payment(s) paid under the Prime Age Critical Illness Extra Coverage Booster reach 100% of the Extra Coverage Booster Amount (i.e. 40% of the Initial Sum Assured) and (b) the Big 3 Critical Illness Shield Benefit is payable under the basic policy.
i. The maximum total benefit payable for death (including death benefit and Whole Life Extra Coverage Booster for Death) will be 140% of the Initial Sum Assured if no advance payment has been paid for major illness and minor illness and no Prime Age Critical Illness Extra Coverage Booster have been paid under the policy.
j. Death benefit will be 100% of the Initial Sum Assured if no advance payment has been paid for major illness and minor illness under the policy.
k. Terminal Bonus is a non-guaranteed bonus, which may be paid after the basic policy has been in force for 5 years in the event of policy surrender, death of the insured, or when advance payment is paid for major illness or minor illness. For details, please refer to “Cover at a glance”.
Rare-in-market^ Up to 365 Days Grace Period
Extension of grace period for specified events
Value-Added Service
One-Stop Oncology Service
Support continuous professional care all along in your recovery journey
One-Stop Oncology Service~ connects you to a multi-disciplinary team of medical specialists to provide integrated oncology treatments and services in Hong Kong with dedicated service ambassador assisting you throughout the journey.
Please note that (i) the Pre-approval – Medical Expense & Cashless Service and (ii) the relevant administrative support to the Pre-approval – Medical Expense & Cashless Service under One-Stop Oncology Service as set out in the leaflet of under One-Stop Oncology Service are not available to be used by the insured of Essence – On Your Side Insurance Plan.
^ As of 13 August 2025, compared with critical illness insurance products provided by Hong Kong major insurance companies.
* Subject to our approval and our prevailing rules and conditions. For details of the specified events and the eligibility requirements of this benefit, please refer to “Cover at a glance” and the “Extension of Grace Period Benefit” under “Important Information”.
~ One-Stop Oncology Service is additional value-added service, which is not guaranteed and subject to its terms and conditions thereof, and does not form part of the contractual benefit of Essence – On Your Side Insurance Plan. AIA reserves the right to amend, suspend or terminate One-Stop Oncology Service or any part of the service thereunder (including the service providers, any details or terms and conditions relating thereto) at any time without any prior notice. One-Stop Oncology Service is provided in Hong Kong by the designated third party service provider engaged by AIA and not applicable to Macau region. The multi- disciplinary team of the medical specialists under One-Stop Oncology Service is designated by independent third party service provider and is subject to change from time to time without prior notice.
For details and the terms and conditions thereof, please refer to the service leaflet.
Additional Protection Especially For You
Wealth accumulation for lifelong benefits
Cover at a glance
Note: We will deduct all outstanding debt including the unpaid premiums of the basic plan and / or riders (if any) under the policy before we will make any payment under any of the abovementioned benefits.
Remarks
1. https://bmjoncology.bmj.com/content/2/1/e000049 (Medical Journal: September 2023)
2. World Heart Day heightens public vigilance against cardiovascular diseases (https://www.info.gov.hk/gia/general/202309/29/P2023092800452.htm)
3. https://hk.on.cc/hk/bkn/cnt/news/20241223/bkn-20241223003025219-1223_00822_001.html (Media News: December 2024)
4. https://www.tkww.hk/a/202407/11/AP668f48f3e4b05198068ca3d7.html (Media news: July 2024)
5. Designated Period refers to the period starting from the policy effective date until the later of (i) the day before the policy anniversary on or immediately following the insured’s 70th birthday; and (ii) the end of the 10th policy year.
6. The Whole Life Extra Coverage Booster for Death terminates upon the earlier of (a) payment(s) under the Prime Age Critical Illness Extra Coverage Booster reach 100% of the Extra Coverage Booster Amount and (b) the Big 3 Critical Illness Shield Benefit is payable under the basic policy.
7. Current Sum Assured means the Sum Assured left after the deduction of all advance payment(s) made for the benefits for major illness and minor illness from the Initial Sum Assured. The Initial Sum Assured means the protection amount that you have purchased. Once the Current Sum Assured is reduced to zero, guaranteed cash value will also be reduced to zero and the Terminal Bonus will no longer be declared and no longer be paid under the policy.
8. In order to be eligible for a claim payment under the Big 3 Critical Illness Shield Benefit, (a) heart attack must be newly diagnosed and must relate to a separate cardiac incident, and (b) stroke must be newly diagnosed and must relate to a separate cerebrovascular accident or incident, producing new findings of new or increased neurological functional impairment.
9. The total coverage does not include the non-guaranteed Terminal Bonus (if any).
10. Total Basic Premiums Paid means the total amount of due and payable premium(s) paid to the Essence – On Your Side Insurance Plan basic policy and received by the Company from the policy date up to the end of the current policy year. Total Basic Premiums Paid does not include any premium(s) paid for any add-on plan(s) attached to the Essence – On Your Side Insurance Plan policy, and does not include any premium(s) paid to us but not yet due and / or any payment in excess of premium(s) currently due and payable.
In this product brochure, when referring to the benefit term, age 85 / age 65 refers to the policy anniversary on or immediately following the insured’s 85th / 65th birthday.
Critical Illnesses Schedule
58 Critical Illnesses (including 57 major illnesses and 1 minor illness)
• Cover for cancer under major illnesses and the Big 3 Critical Illness Shield Benefit does not include early thyroid cancer (at TNM Classification T1N0M0 or a lower stage); early prostate cancer (at TNM Classification T1a or T1b or a lower stage); early chronic lymphocytic leukaemia classified as less than RAI Stage III; skin cancer (except malignant melanoma); any cancer where HIV infection is also present; and any pre-malignant or non-invasive cancer or Carcinoma-in-situ.
• Please refer to the policy contract for the definitions of each of the covered illnesses.
Covered Illnesses Benefit Schedule
If the insured is diagnosed with a covered illness stated below, we will pay the following benefit amount once for each covered illness:
For details of above covered illnesses benefits, please refer to the “Cover at a glance” section.
Important Information
This brochure does not contain the full terms and conditions of the policy. It is not, and does not form part of, a contract of insurance and is designed to provide an overview of the key features of this product. The precise terms and conditions of this plan are specified in the policy contract. Please refer to the policy contract for the definitions of capitalised terms, and the exact and complete terms and conditions of cover. In case you want to read policy contract sample before making an application, you can obtain a copy from AIA. This brochure should be read along with the illustrative document (if any) and other relevant marketing materials, which include additional information and important considerations about this product. We would like to remind you to review the relevant product materials provided to you and seek independent professional advice if necessary.
Bonus Philosophy
Surrenders: include policy surrenders, partial surrenders and policy lapses; and their corresponding impact on the backing assets.
Expenses: include both expenses directly related to the policy (e.g. commission, underwriting, issue and premium collection expenses) and indirect expenses allocated to the insurance plan (e.g. general administrative costs).
For bonus philosophy and bonus history, please visit our website at https://www.aia.com.hk/en/dividend-philosophy- history.html
Investment Philosophy, Objective and Strategy
Asset Class | Target Asset Mix (%) |
Bonds and other fixed income instruments | 25%-100% |
Growth assets | 0%-75% |
The bonds and other fixed income instruments predominantly include government and corporate bonds and are mainly invested in the United States and Asia-Pacific. Growth assets may include listed equity, equity mutual funds, physical real estate, real estate funds, private equity funds and private credit funds, and are mainly invested in the United States, Asia-Pacific and Europe. Growth assets generally have a higher long-term expected return than bonds and fixed income assets but may be more volatile in the short term. The range of target asset mix may be different for different participating insurance plans. Our investment strategy is to actively manage the investment portfolio i.e. adjust the asset mix dynamically over a range that can be wider than the target range in response to the external market conditions and the financial condition of the participating business. For example, there may be a smaller proportion of growth assets when interest rates are low and a larger proportion of growth assets when interest rates are high. When interest rates are low, the proportion of growth assets may be even smaller than the long-term target strategy, so as to allow us to minimise volatility in investment returns and to protect our ability to pay the guaranteed benefits under the insurance plans, whereas the proportion of the growth assets may be even larger than the long-term target strategy when interest rates are high to allow for the possibility that we may share more investment opportunities in growth assets with the policy owners.
Subject to our investment objectives, we may use a material amount of derivatives (such as through pre-investing partly or fully expected future premiums) to manage our investment risk exposure and for matching between assets and liabilities, for example, the effects of changes in interest rates may be moderated while allowing for more flexibility in asset allocation.
Our general currency strategy is to minimise currency mismatches for bonds and other fixed income instruments. For these investments, our current practice is to endeavour to currency-match asset purchases with the currency of the underlying policy (e.g. US Dollar assets will be used to back US Dollar insurance plans). However, subject to market availability and opportunity, bonds or other fixed income instruments may be invested in a currency other than the currency of the underlying policy and currency swaps may be used to minimise the currency risks. Currently assets are mainly invested in US Dollar. Growth assets may be invested in a currency other than the currency of the underlying policy and the selection of the currency is made according to our investment philosophy, investment objectives and mandate.
We will pool similar participating insurance plans for investment to determine the return and we will then allocate the return to specific participating insurance plans with reference to their target asset mix. Actual investments (e.g. geographical mix, currency mix) would depend on market opportunities at the time of purchase, hence may be different from the target asset mix.
The investment strategy is subject to change depending on the market conditions and economic outlook. Should there be any material changes in the investment strategy, we will inform policy owners of the changes, with underlying reasons and expected impact to the bonuses.
Key Product Risks
4. You may request for the termination of your policy by notifying us in written notice. Also, we will terminate your policy and you / the insured will lose the cover on the occurrence of the earliest of any of the following:
• the insured passes away;
• you do not pay the premium within 31 days (or up to 365 days under the Extension of Grace Period Benefit) of the due date;
• the end of the benefit term if basic policy has been continued as a non-participating insurance plan; or
• the outstanding debt exceeds the guaranteed cash value of the policy. Where the premium is covered by a loan taken out on the policy automatically, the outstanding debt (including the policy loan and interest) exceeds the guaranteed cash value of your policy.
• when the claims payments made in total reach 200% of the Extra Coverage Booster Amount (i.e. 80% of the Initial Sum Assured);
• the later of (a) the policy anniversary on or immediately following the insured’s 70th birthday; and (b) the 10th policy anniversary of the policy; or
• when the basic plan is terminated or converted to a non-participating insurance plan.
• when the total payments made under the Prime Age Critical Illness Extra Coverage Booster reach 100% of the Extra Coverage Booster Amount (i.e. 40% of the Initial Sum Assured);
• Big 3 Critical Illness Shield Benefit is payable under the basic policy; or
• when the basic plan is terminated or converted to a non-participating insurance plan.
7. The Big 3 Critical Illness Shield Benefit will be terminated on the occurrence of the earliest of any of the following:
• when a claim payment has been made under the Big 3 Critical Illness Shield Benefit;
• at the policy anniversary on or immediately following the insured’s 85th birthday; or
• when the basic plan is terminated or converted to a non-participating insurance plan.
8. We underwrite the plan and you are subject to our credit risk. If we are unable to satisfy the financial obligations of the policy, you may lose your premium paid and benefits.
9. You are subject to exchange rate risks for plans denominated in currencies other than the local currency. Exchange rates fluctuate from time to time. You may suffer a loss of your benefit values and the subsequent premium payments (if any) may be higher than your initial premium payment as a result of exchange rate fluctuations. You should consider the exchange rate risks and decide whether to take such risks.
Key Exclusions
Except for the death benefit, under this plan, we will not cover any of the following events or conditions that result from any of the following events:
• any illnesses with signs / symptoms or surgeries caused or triggered by conditions, which first occurred before or within 90 days after the policy is issued; and
• Fulminant viral hepatitis or cancer of the insured due to AIDS or HIV infection; and
• a self-inflicted injury; and
• any illnesses existed before the policy is issued and was not disclosed in the application for insurance or health statement.
The above list is for reference only. Please refer to the policy contract of this plan for the complete list and details of exclusions.
Premium Adjustment
In order to provide you with continuous protection, we will review the premium of your policy from time to time within the premium payment term and adjust accordingly at the end of policy year if necessary. During the review, we may consider factors including but not limited to the following:
• claim costs incurred from all policies under this plan and any other similar plans as determined by us, and the expected claim outgo in the future of such policies, which reflects the impact of change in the incidence rate of deaths, covered illnesses and covered surgeries
• historical investment returns and the future outlook of this plan’s backing asset
• policy surrenders and lapses of this plan
• expenses directly related to this plan and indirect expenses allocated to this plan
We will give you a written notice of any revision 31 days before the end of policy year.
Product Limitation
• consistent with the generally accepted professional standards of medical practice;
• required to establish a diagnosis and / or to provide treatment; and
• cannot be safely delivered in a lower level of medical care.
Experimental, screening, and preventive services or supplies are not considered medically necessary.
3. One-Stop Oncology Service is additional value-added service, which is not guaranteed subject to the terms and conditions thereof, and does not form part of the contractual benefit of Essence – On Your Side Insurance Plan. One-Stop Oncology Service is provided in Hong Kong by designated independent third party service providers and not applicable to Macau region. The multi- disciplinary team of the medical specialists under One- Stop Oncology Service is designated by independent third party service provider and is subject to change from time to time without prior notice. AIA shall not be responsible for any act, negligence or omission of the service providers in the provision of any service, treatment, advice and opinion.
Please note that the Pre-approval - Medical Expense & Cashless Service and the administrative support related thereto under One-Stop Oncology Service are not available to be used by the insured of Essence – On Your Side Insurance Plan.
For details, please refer to the service leaflet of One-Stop Oncology Service and AIA’s website: https://www.aia. com.hk/en/health-and-wellness/healthcare-services/ aia-carepass/one-stop-oncology-service.
Note for Extension of Grace Period Benefit
The Extension of Grace Period Benefit starts on the premium due date at the time when we approve your claim and continues until the earlier of (a) 365 days from the Start Date of the Extension of Grace Period and (b) when the Extension of Grace Period Benefit automatically ends on the earliest of the following dates:
i. at the end of Extended Grace Period,
ii. in the case of involuntary unemployment, you fail to provide proof of continuous status of unemployment upon our request,
iii. the date we approve a change of ownership of the policy,
iv. the date on which any claim on waiver of premium of your basic plan is approved,
v. the date on which your basic policy is fully paid up (meaning that the basic policy is providing coverage without any required premiums);
vi. the date any amount is paid under your basic policy and / or add-on plans as a result of any withdrawal or claim made, if the premium payment mode of the policy after the payment of such amount is not monthly; and
vii. the date when you pay all premiums in default.
In the case of involuntary unemployment under the Extension of Grace Period Benefit, you must be employed under a continuous contract for not less than 24 months and
(a) for Policy issued in Hong Kong: you are dismissed by your employer due to redundancy or is laid off, and is entitled to a severance payment pursuant to the employment / labour laws of Hong Kong; or (b) for Policy issued in Macau: your employment contact is terminated by rescission without just cause on the initiative of the employer, and you are entitled to a compensation payment pursuant to the employment / labour laws of Macau. Further, such employment cannot be self-employment, employment by a family member (including spouse, parent, grandparent, child or grandchild) or employment as a domestic servant. Proof of continuous unemployment is required by you upon our request. The Extension of Grace Period Benefit is not available if you were informed of your pending involuntary unemployment on or before the issue date or commencement date of the policy, whichever is later.
Claim for Extension of Grace Period Benefit must be submitted together with the required documentary proof within the specified period. Please refer to the policy contract for details of the required documentary proof and the specified period for submission of application.
The Extension of Grace Period Benefit can only be claimed once per policy. The application for the Extension of Grace Period Benefit is subject to our approval, our prevailing rules and conditions, and the handling of policy during the Extended Grace Period will be subject to our discretion.
Claim Procedure
If you wish to make a claim, you must send us the appropriate forms and relevant proof. You can get the appropriate claim forms in www.aia.com.hk, from your financial planner, by calling the AIA Customer Hotline (852) 2232 8968 in Hong Kong, or by visiting any AIA Customer Service Centre. For details related to making a claim, please refer to the policy contract. If you wish to know more about claim related matter, you may visit “File A Claim” section under our company website www.aia.com.hk.
Suicide
If the insured commits suicide within one year from the date on which the policy takes effect, our liability will be limited to the refund of premiums paid (without interest) less any outstanding debt.
Incontestability
Except for fraud or non-payment of premiums, we will not contest the validity of this policy after it has been in force during the lifetime of the insured for a continuous period of 2 years from the date on which the policy takes effect. This provision does not apply to any add-on plan providing accident, hospitalisation or disability benefits.
Warning Statement and Cancellation Right
Essence – On Your Side Insurance Plan is an insurance plan with a savings element. Part of the premium pays for the insurance and related costs. If you are not happy with your policy, you have a right to cancel it within the cooling-off period and obtain a refund of any premiums and levy paid. A written notice signed by you should be received by the Customer Service Centre of AIA International Limited at 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong within the cooling-off period (that is, 21 calendar days immediately following either the day of delivery of the policy or cooling-off notice (informing you / your nominated representative about the availability of the policy and expiry date of the cooling- off period, whichever is earlier)). After the expiration of the cooling-off period, if you cancel the policy before the end of the term, the projected total cash value may be substantially less than the total premium you have paid.
Important Notes from the Insurance Agent of The Bank of East Asia, Limited
• The Bank of East Asia, Limited (“BEA”), being registered with the Insurance Authority as a licensed insurance agency, act as an appointed licensed insurance agent for AIA International Limited (incorporated in Bermuda with limited liability) (“AIA”). This insurance plan is a product of AIA but not BEA.
• This insurance plan is underwritten by AIA and it is not a bank savings plan with free life insurance coverage. Part of the premium pays for the insurance and related costs. The premium paid is not a placement of a savings deposit with the bank and hence is not protected by the Deposit Protection Scheme in Hong Kong.
• Add-on plan (if any) is an add-on coverage for this insurance plan with additional premium paid required. BEA does not distribute any add-on plan; therefore, you cannot apply the add-on plan through BEA. If needed, you can contact AIA Customer Service Centre for inquiry after the policy is issued by AIA.
• In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between BEA and the customer out of the selling process or processing of the related transaction, BEA is required to enter into a Financial Dispute Resolution Scheme process with the customer.
• Claims under this insurance plan must be made by you to AIA directly. You can get the appropriate claim form by calling AIA Customer Service Hotline +852 2232 8968 in Hong Kong or visiting www.aia.com.hk or any AIA Customer Service Centre. For details, please refer to the policy contract provided by AIA.
• BEA’s sales staff (including direct sales staff and authorised agents) are remunerated not only based on their financial performance, but also according to a range of other factors, including their adherence to best practices and their dedication to serving customers’ interests.
• You can refer to the benefit illustration for the amounts of premium you have to pay.
• The information you disclosed in response to all AIA’s questions must be true, complete and correct. Failure to disclose true, complete and correct information to AIA may render AIA unable to accept or process your application or the policy void.
• You are reminded to carefully review the relevant product materials provided to you and be advised to seek professional / independent advice when considered necessary.
• For the benefits and returns mentioned throughout the product brochure and Important Notes, please note that the policy owner is subject to the credit risk of AIA. If the policy owner discontinues and / or surrenders this policy in early policy years, the amount of benefits he / she will get back may be considerably less than the total premiums he / she has paid. Projected and / or potential benefits and / or returns (e.g. terminal bonus) presented in the product brochure are not guaranteed and are for illustrative purposes only. The actual future amounts of benefits and / or returns may be lower than or higher than the currently quoted benefits and / or returns.
• AIA Vitality (the “Membership Programme”) is not an insurance product. It is a membership programme and obligation of AIA and not of BEA. BEA’s role is limited to introducing the Membership Programme only and you should obtain further details about the Membership Programme directly from AIA. BEA shall not be responsible for any matters in relation to the Membership Programme provided by AIA.
• Apart from the key product risks mentioned in product brochure, you are also reminded of the following risks:
1. Liquidity risk – this insurance plan is designed to be held long term. You should only apply for this insurance plan if it is intended to pay the premium for the whole of the premium payment term. If you fail to pay the premium for the whole of the premium payment term, this will cause the policy to lapse or to be terminated earlier than the original benefit term, and the total surrender value (if any) that get back by you may be less than the total premiums paid.
2. Risk from surrender – if you cancel the policy before the end of the benefit term, you may suffer a significant loss, and the total surrender value received may be substantially less than the total premiums paid.
3. Non-guaranteed bonus scale – non-guaranteed benefits are based on the bonus scale of AIA determined under current assumed investment return. The actual amount payable may change anytime with the values being higher or lower than those being projected. In other words, a change in the current assumed investment return will affect the terminal bonus you will receive. Under some circumstances, the non-guaranteed benefits may be zero.