The Bank of East Asia

Insurance, MPF & Trust

Underwritten by Blue Cross (Asia-Pacific) Insurance Limited

Pet health is of utmost concern for every pet owner. Our furry friends cannot talk in human language thereby we pay additional attention to their every whim and change in behaviour as we want to make sure that they are happy and healthy. However, a survey conducted by Blue Cross (Asia-Pacific) Insurance Limited (“Blue Cross”) in 2020 revealed that 95% of pet owners have not purchased pet insurance, mainly due to their lack of knowledge of this type of insurance and financial concern. While veterinary consultation and medication are usually required even for minor illnesses and injuries, nearly 30% of respondents consider outpatient coverage as the most important benefit item.

Underwritten by Blue Cross, e-Select Pet Outpatient Insurance (the “Plan”) is tailor-made to ease pet owner’s concern. The Plan is affordable and meets the most pressing needs of pet owners like you, ensuring you have peace of mind.

Plan Highlights

  • Standalone pet insurance plan with the coverage exclusively for vet consultation and third party liability
  • Flexible and cost-effective “Sharing Plan” covers up to 3 insured pets in one single policy. The benefit amount can be shared among the insured pets without the need of buying separate plans for each pet
  • Unlimited number of vet visits per period of insurance
  • Enrolment age from as young as 13 weeks to as old as 12 years old, and renew up to age 15. Microchip waived for cats’ enrolment
  • 30-day of waiting period for all diseases and conditions
  • Provision of unique QR Code with photo of each insured pet for eClaims and policy management

Plan Information

Plan Level Basic Plan / Sharing Plan
Eligible Pets Cats Dogs
Eligible Breeds All Breeds All Breeds1
Enrolment Age2 (last birthday) Age from 13 weeks to 12 years old
Period of Insurance 1 year
Policy Renewal3 Automatic renewal up to age 15 of the insured pet4
Premium Payment Mode Annual
Policy Currency HKD
Waiting Period A 30-day waiting period from the policy effective date or the effective date of the benefit coverage of an insured pet as specified in the subsequent endorsement to the policy (as the case may be) is applied to claim for medical expenses resulting from illness
Identification Document 1. Recent photo of the cat, and
2. Either
    (a) Microchip ID number, or
    (b) Vaccination record / medical report with
          the name of the cat
1. Recent photo of the dog, and
2. Microchip ID number

1 Except the following dog breeds: Antarctic Husky, Bull Terrier, Dogo Argentino, Fila Brazillier, Japanese Tosa, Pit Bull Terrier, and Tibetan Mastiff.
2 As at policy effective date.
3 In the event that the policyholder disagrees with the renewal, he may give a written notice to Blue Cross within 30 days from the renewal date of the policy (“Cooling-off Period”) to cancel the renewal. The policy will be terminated at the expiry of the period of insurance immediately prior to the renewal. The policyholder will be entitled to a full refund of the premium paid for the renewal, provided that no claim has been made within the Cooling-off Period, and all coupons (if any) which are issued to the insured pet for the renewal are not being used within the Cooling-off Period and are returned to Blue Cross.
4 Subject to Blue Cross’s approval, the insurance coverage under a e-Select Pet Outpatient Insurance policy will be renewed up to age 15 of the insured pet. Any renewal above age 15 of the insured pet is subject to individual consideration. Renewal is not guaranteed and is subject to the availability of the Plan at the time of renewal, and Blue Cross will neither charge extra premium nor impose additional exclusions on an individual policy based on the insured pet’s health status or claim history at the time of renewal. However, Blue Cross reserves the right to revise the terms and conditions of this policy and adjust the premium upon policy renewal due to, for example, age of the insured pet. If Blue Cross decides to cease offering or suspend the Plan, Blue Cross will endeavour to transfer the insured pet to another available insurance plan.

Blue Cross Customer Service Hotline 2839 6377

This webpage is for reference only. Please refer to the policy for the exact terms and conditions and the full list of policy exclusions. Should there be any discrepancy between the English and the Chinese versions of this material, the English version shall apply and prevail. All insurance product information available on this website is not and shall not be construed as an offer to sell or a provision of insurance products to any person in any jurisdiction outside Hong Kong or a solicitation to such person to buy insurance products.

The insurance plan is underwritten by Blue Cross (Asia-Pacific) Insurance Limited (“Blue Cross”), a subsidiary of AIA Group Limited. The Bank of East Asia, Limited (“BEA”) is an appointed insurance agency of Blue Cross. The insurance plan is a product of Blue Cross but not BEA. All benefits payable under the insurance plan are subject to the credit risk of Blue Cross.

In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between BEA and the customer out of the selling process or processing of the related transaction, BEA is required to enter into a Financial Dispute Resolution Scheme process with the customer.

BEA’s sales staff (including direct sales staff and authorised agents) are remunerated not only based on their financial performance, but also according to a range of other factors, including their adherence to best practices and their dedication to serving customers’ interests.

Blue Cross (Asia-Pacific) Insurance Limited is a subsidiary of AIA Group Limited. It is not affiliated with or related in any way to Blue Cross and Blue Shield Association or any of its affiliates or licensees.