BEA App

General questions

• iPhone, iPod touch, and iPad with iOS 13.0 or above
• Android phones* with version 6.0 or above, except those with a x86 processor

* If you want to receive push notification for Cyberbanking login or transaction authentication, your mobile device must be pre-loaded with Google Play.

• iPhone, iPod touch, and iPad with iOS 13.0 or above
• Android phones with version 6.0 or above

• Cyberbanking Hotline (852) 2211 1321
• Customer Service Hotline (852) 2211 1333

“Pay! (FPS)”

• Selecting payee(s) from “My Contacts” (you need to grant permission for the BEA App to access your phone directory), or
• Entering the payee’s mobile number, email address, or FPS ID directly.

Small-value Transfer Limit

1. Press “Small-value Transfer Limit” in the side menu or in “Settings”.
2. The default daily transaction limit is HK$10,000. You can adjust the limit to suit your needs, then press “Activate”.
3. You are required to enter the one-time password (“OTP”) sent to your registered mobile no. for small-value transfers or authenticate a transaction using i-Token to activate small-value transfer limit.
4. A completion message will be displayed at the top of the screen when your new limit is set. You will also receive notifications by email and SMS.

1. Press “Small-value Transfer Limit” in the side menu or in “Settings”.
2. You can reduce or increase the limit up to HK$10,000, then press “Update”.
3. If you intend to increase the limit, i-Token authentication is required. If you have not yet activated i-Token, please first activate it through BEA App.
4. Your new transaction limit will be effective immediately. You will receive notifications by email and/or SMS.

FPS QR code payment

1. Press the “QR Scan” icon at the top right of the BEA App homepage, side menu, or fund transfer entry page.
2. Grant permission in your mobile device’s camera or photo gallery settings.
3. Scan a QR code or select it from your photo gallery.
4. Verify the payee’s details.
5. Select your withdrawal account. Enter the amount if the recipient has not specified it through the QR code.
6. You can enter a message to payee (optional). If your transaction is to a merchant, you are required to verify the bill reference number.
7. Press “Pay now” after confirming the payment details.
8. When the transaction is completed, you will see “Done” as well as a reference number and transaction details.

1. Press the “QR Scan” icon at the bottom of the BEA App homepage, side menu, or fund transfer entry page.
2. Press “Request to pay”.
3. An FPS QR code will be generated and displayed on your screen. You can choose to use your mobile no.*, email address*, or FPS ID if you have registered any of these FPS proxy ID types for the FPS addressing service.
4. You have the option to set the currency and the amount. Otherwise the payer can send you any amount.
5. Your QR code will be updated.

FPS Merchant Payment

• Hold a valid Cyberbanking account (excluding private banking accounts);
• Install the latest version of the BEA App on your mobile device;
• Have activated i-Token through the BEA App (at least 6 hours before your transaction); and
• Have set a sufficient daily limit for transfers to non-registered payees.

1. When using a merchant app/mobile website which supports FPS Merchant Payment (app-to-app/web-to-app), you can simply follow the in-app/in-site instructions, choose “FPS” as your payment method, and select the BEA App.
2. The BEA App will then be opened, allowing you to login to your Cyberbanking account using your i-Token PIN or biometric authentication.
3. Once you have logged in to your Cyberbanking account, the payment details including the merchant name, bill reference number, and amount will be displayed. Please select the withdrawal account (if necessary), verify the transaction details and select “Pay Now” to make the payment.
4. The payment result will be displayed on your screen. You can then select “Back to merchant” button to return to the merchant app/mobile website.

Once the payment has been made, SMS and email notifications will be sent to your registered mobile phone no. and email address. Subject to the merchant’s handling procedure, you may also receive confirmation from the merchant once the order is confirmed.

The payment limit will be bounded by your “Transfers to non-registered payees” limit setting in Cyberbanking, with a maximum daily aggregated transfer limit of HK$ 100,000 (per Cyberbanking account).

To view or change your transaction limits, you can:

1. Log in to Cyberbanking using i-Token as Dual Authentication or with a QR Code.
2. Select “Settings” → “Transaction Limits” to view your transaction limit.
3. Update your transaction limits.
4. Authenticate your transactions using i-Token.

You can also visit any BEA branch in person during office hours to manage your transaction limits.

Remark: When you increase your daily transaction limits, the new limits will be effective on the next day (except small-value transfers, for which the limit is increased with immediate effect). However, reduce daily transaction limits will be effective immediately.

Any merchant apps /mobile websites with the FPS app-to-app/web-to-app payment function accept this payment method.

To safeguard your Cyberbanking account, please be reminded to stay vigilant concerning fraudulent merchant app/mobile website. If in doubt, do not enter your Cyberbanking Account No. /Username and Password or make FPS Merchant Payments (app-to-app/web-to-app) through merchant apps/mobile websites.

Biometric Authentication Service

• Apple devices supporting Touch ID or Face ID with iOS 10.0 or above;
• Android devices supporting fingerprint authentication with Android OS 6.0 or above.

• an active BEA Mobile Banking account;
• a device that supports the Service; and
• the latest version of the BEA App installed on your device.

• There is any change (e.g. addition/deletion) of biometric credentials in your mobile device;
• Your mobile device’s passcode is turned off;
• Another device has been registered for the Service;
• There has been a change to your Cyberbanking account no./Credit Card account no./username and PIN;
• Your Mobile Banking has been terminated.

"i-Spend"

• Card Face
• Card Type
• Card Number (only first 4 and last 4 digits are shown)

• Available Credit Limit
• Current Balance

• e-Statement
• Statement Balance
• Minimum Payment Due
• Payment Due Date

• Accumulated Bonus Points
• Expiry Date

• Transaction Date
• Description of Transaction
• Amount

Mobile Banking

• Check account balances and details of all transactions made within the last month through any channel
• View e-statements
• Transfer funds to BEA accounts
• Transfer HKD/CNY funds to other local bank accounts/merchants via FPS
• Remit to BEA China, BEA UK and Other banks (China & overseas)
• Set up e-Direct Debit Authorisation(“eDDA”)
• Exchange Currency
• Check, place, and uplift time deposits, and give deposit maturity instructions
• Pay bills
• Make donations^
• Manage your lifestyle and travel needs using i-Planner
• Apply for credit cards
• Check your card overview in i-Spend
• Redeem bonus points for rewards in the Bonus Gallery
• Set up an overseas ATM cash withdrawal limit
• Withdraw cash from an ATM without an ATM card
• Reset your Cyberbanking PIN/ Phone Banking PIN/ ATM Card PIN ^#
• Apply for travel insurance
• Trade gold and check gold prices
• Check your MPF/ORSO account balance, contribution history, withdrawal history, fund switching history, current investments, and fund prices, and make changes to your investments
• Enquire about mortgage plans and terms, use our mortgage calculators, and apply for a mortgage
• Trade stocks
• Conduct FX/Precious Metal Margin Trading
• Set order for Unit Trusts
• Set order for Currency Linked Deposit, Equity Linked Deposit, Single Equity Linked Deposit, Basket Equity Linked Deposit and Basket Equity Linked Deposit (Partial Capital Protection at Maturity)
• Conduct risk assessment

• Apple devices supporting Touch ID or Face ID with iOS 10.0 or above;
• Android devices supporting fingerprint authentication with Android OS 6.0 or above.

To log in to the service through BEA App:

1. Tap “Log in” in the BEA App homepage;
2. Verify your biometric credentials using the BEA App Biometric Authentication Service¹; or
3. Enter your Cyberbanking account no./credit card account no./ username and PIN if selected “Login with Cyberbanking Details”. Your Cyberbanking password must be 8 to 12 characters, and contain letter(s) (A-Z) and at least 2 numbers (0-9); or
4. Select “Login with i-Token PIN” and enter i-Token PIN if i-Token service is activated.

• Apple devices supporting Touch ID or Face ID with iOS 10.0 or above;
• Android devices supporting fingerprint authentication with Android OS 6.0 or above.

Log in to Cyberbanking – Internet, select “Settings”>“Change PIN”, and follow the instructions to change your PIN.

Please refer to PIN Centre for details.

To make a balance enquiry, follow these steps:

1. Log in to Mobile Banking, and you will see the currency and current balance of your accounts in “Account Overview”.
2. Tap each account to check your transactions, available balance and e-statement.

In “Transactions”, you will see details of all your transactions made within the last month through any channels. To view other details, e.g. payer names and remarks, and/or your transaction history for up to the last 12 months, please log in to Cyberbanking – Internet.

• Tap “e-Statements” in the side menu or in “Account Overview”, then select an account; or
• Select the relevant account in “My Banking”, then tap “e-Statement”.

Click here to view a demonstration of the e-Statement service.

To transfer funds, you may select “Pay! (FPS)” or “Transfers” from the side menu.

Please click here for more details of “Pay! (FPS)”.

For “Transfers”, please follow these steps:

1. Log in and tap “Transfers” in the side menu or “FPS” at the bottom of the tool bar.
2. Select a template or enter your transaction details and then tap “Next”.
3. Verify your transaction details and tap “Confirm”.
4. Authenticate the transaction with i-Token (if you transfer to non-registered payee and/or selected “Add to my payee"). Except transfer to registered payee and amount within small-value transfer limit.
5. Once your transaction is processed, you will see a “Done” message, a reference number, and transaction details on your mobile device screen.

Once a transaction is completed, it cannot be cancelled or amended.

When you conduct a real-time fund transfer via Cyberbanking/BEA App, you should verify the payment details, including recipient’s name, account number and amount carefully, before submitting your instruction.

You cannot cancel or stop the real-time fund transfer once you have confirmed it.

Besides, when you input the recipient’s account number for fund transfer to other bank, you are required to input the recipient’s name. If the transfer amount is HKD10,000 or above (or other currencies of an equivalent amount), your instruction will generally be subject to the payee bank’s name checking process.

If the transfer amount is less than HKD10,000 (or other currencies of an equivalent amount) or the payee institution is not a bank, name checking process may not be conducted.

To comply with the regulatory requirement, the banks will gradually or may have already imposed stricter controls to make sure the recipient's name and account number matched with bank’s records. If the recipient’s name you have inputted does not fully match with the one in the corresponding bank’s record, the fund transfer instruction may be rejected.

Please enter the exact name registered in the recipient’s bank when submitting the fund transfer instruction and please verify the recipient’s account number and other payment details carefully. Please confirm with recipient for his/her name registered in recipient’s bank if necessary.

To update template

1. Login Cyberbanking, select "Accounts > Transfers > Templates"
2. Select "Edit" next to the template
3. Update the recipient’s account information and click "Proceed". The template will be updated immediately.

To re-register payee

1. Use dual authentication or scan QR code to login Cyberbanking. Then click "Accounts > Transfers > Registered Payees Maintenance"
2. Click "Delete" next to the payee
3. Confirm the details then click "Confirm". The payee will be deleted immediately.
4. Select "Add New Payee"
5. Enter the payee details
6. Verify the payee details then authenticate with i-Token
7. The registered payee will be effective in one to two working days

By adding a payee’s account or FPS Proxy ID (mobile no., email address, FPS ID) as your “Registered payee”, you can pay them quickly and easily in the future. Once this registration is complete, a higher daily transaction limit will apply to that account/FPS Proxy ID and no further authentication will be required for transactions.

Please click here for the details of the daily transaction limit.

You can register a payee account or FPS Proxy ID (mobile no., email address, FPS ID) as a “Registered payee” any time you perform a fund transfer or remittance transaction. Please follow these steps as below:

1. Log in to the BEA App with i-Token. (If you have not yet activated i-Token, please do so through the BEA App on your device.)
2. Select transfers or remittance
3. Enter the transaction details. If you choose to transfer/remit funds to a non-registered payee, an “Add to my payee” checkbox will be displayed. If you want to register this account as “Registered payee”, tick the box and enter additional information according to instructions, then click “Proceed”.
4. Verify the transaction details, then authenticate transaction using i-Token.
5. The registered payee will be effective on the following 1-2 working days.

You can view your registered payee details in Cyberbanking by clicking “Accounts > Transfers > Registered Payees Maintenance”.

To delete a registered payee, log in to Cyberbanking and follow these steps:

1. Click “Accounts > Transfers > Registered Payees Maintenance”.
2. Check “Delete” next to the registered payee that you want to delete.
3. Confirm the details then click “Confirm”.
4. Deletion of registered payee(s) will be effective immediately.

To view or edit scheduled payments in the BEA App, please follow these steps:

1. Log in and tap “scheduled payments” in the side menu. A summary of your scheduled instructions will be displayed.
2. Tap “Edit” in the relevant scheduled instruction.
3. You can edit the scheduled instruction, then tap “Confirm”. If you want to delete the instruction, tap “Delete this instruction”.
4. The scheduled instruction will be updated or deleted instantly.

To exchange foreign currencies through a mobile device, follow these steps:

1. Log in, and tap “Currency Exchange” in the side menu.
2. Enter your transaction details including the withdrawal account, withdrawal currency, transaction currency, transaction amount, deposit account, and deposit currency. Then tap “Next”.
3. Verify your transaction details and the exchange rates, then tap “Confirm”.
4. If the transaction is completed, you will see “Transaction completed”, a reference number “WBKXXXXXX”, and transaction details on your mobile device screen.

Once the transaction is completed, it cannot be cancelled or amended.

To view your time deposit records, please follow these steps:

1. Log in, and tap “Time Deposit” in the side menu or “Account Overview”.
2. You can now see the deposit records of each time deposit account.

To submit a time deposit placement / time deposit uplift / maturity instruction update, please follow these steps:

1. Log in, and tap “Time Deposit” in the side menu or “Account Overview”.
2. Click “Place Time Deposit” or tap the relevant deposit number, then click “Edit”/ “Uplift Now”.
3. Enter the transaction details and/or select the maturity instruction, then click “Next”.
4. Verify your transaction details (and the interest/ exchange rates, if applicable), then click “Confirm”.
5. If the transaction is completed, you will see “Transaction completed”, a reference number “WBKXXXXXX”, and the transaction date/time on your screen. Once a transaction is completed, it cannot be amended or cancelled.

To make bill payments or donations, follow these steps:

1. Log in, and tap “Bill Payments” (iOS version) or “Bill Payments / Donations” (Android version) in the side menu.
2. Select merchant or template set previously, select withdrawal account and enter your transaction amount.
3. Verify your transaction details and tap “Confirm”.
4. In order to strengthen security, you must use i-Token to execute a bill payment transaction, except when the receiving merchant falls under the “Government or Statutory Organisation”, “Utilities”, “Education: Primary or Secondary School”, or “Education: Post-secondary or Specialised Institution” categories.
5. If the transaction is completed, you will see “Bill payment submitted”, a reference number “WBKXXXXXX”, and the transaction date/time on your mobile device screen.

Once a transaction is completed, it cannot be cancelled or amended.

This feature is BEA App exclusive. This is your recently paid merchant. You would not need to perform two-factor authentication when you pay to these merchants next time.

You may click “Edit” to select and delete “Recent paid merchant” if you wish. After deletion, two-factor authentication would be required when you pay to these merchants next time, except when the receiving merchant falls under the “Government or Statutory Organisation”, “Utilities”, “Education: Primary or Secondary School”, or “Education: Post-secondary or Specialised Institution” categories.

To perform remittance/telegraphic transfer, please follow these steps:

1. Log in and tap “Remittance” in the side menu.
2. Select a template or enter your transaction details and then tap “Next”.
3. Verify your transaction details and tap “Confirm”.
4. Authenticate the transaction with i-Token (if you remit to non-registered beneficiary and/or selected “Add to my payee”).
5. Once your transaction is processed, you will see a “Remittance submitted” message, a reference number, and transaction details on your mobile device screen.

Once a remittance is submitted, it cannot be cancelled or amended.

Please click here for demonstration of “Remittance”.

Cyberfund Centre

• Search funds;
• Review your fund portfolio and transaction status/history;
• Subscribe/redeem/switch funds; and
• Enquire about top-performing funds.

• Fund name
• Fund house
• Asset class
• Investment region/sector
• BEA risk level
• Dividend policy
• Fund performance during specified periods of time

You can keep a record of the funds you have looked at under “My Funds” so that you can easily pick up where you left off.

• Fund name
• Investment region/asset class/sector
• Denominated currency
• Fund size and launch date
• Fund price or historical net asset value (NAV) up to 1 year (when available)
• Price movement and cumulative performance over a number of time periods
• BEA risk level
• Financial derivatives indicator
• Latest dividend amount (if available)
• Fund factsheet
• Key fact statement
• Product prospectus
• Annual/interim financial report (if available)
• Relevant market news feeds

• Your designated account does not have adequate funds for the subscription;
• The redemption amount exceeds a certain percentage of the total fund size, usually 10% of the value of the shares of the fund (which may result in a partial or deferred redemption); and
• Fund trading is unexpectedly suspended, e.g. due to a natural disaster or market failure (fund management companies will announce such situations from time to time).

If in any doubt, you can always check the status of your orders by selecting “Order Status”.

Faster Payment System (“FPS”) Addressing Service

• Mobile no.
• Email address
• FPS ID (This is a unique identifier generated by Hong Kong Interbank Clearing Limited which enables you to receive money.)
• Hong Kong identity card no. (Registering your HKID no. as a Proxy ID will allow you to receive payments and transfers from institutions, companies and the HKSAR government.)

Electronic Direct Debit Authorisation (eDDA) Service

Chequebook Requisition Service

• Ordinary mail (without service charges)
• Registered mail (Service charge HKD25 plus postage and it will be automatically debited from your current account. The service charges will calculate on HKD equivalent in foreign currency if current account is CNY or USD.)

SupremeGold Centre e-Ticket Service

JETCO Cardless Withdrawal Service

UnionPay QRC Withdrawal service

• Private Banking Card
• SupremeGold Card
• SupremeGold Private Card
• Supreme Account Card
• i-Account Card
• Youth i-Account Card (does not offer withdrawals outside Hong Kong)
• Cyberbanking Card
• Dual Currency ATM Card
• FastCash Card
• China UnionPay Debit Card
• Easynet Card

1. Valid mobile phone number; and
2. Email address for “Cyberbanking”.

You will need to log in to the BEA App to register for the service*. You will then receive a one-time password (OTP) from your mobile or use i-Token for authentication. Once you’re successfully registered, you can set up withdrawal instructions immediately.

*Not applicable to joint account

• BEA ATMs
  Minimum: HK$100
  Maximum: HK$6,000
  
  
• Other local JETCO ATMs
  Minimum: HK$300* (except for the FastCash Card)
  Maximum: HK$6,000
  
  
• Other local non-JETCO ATMs
  Minimum: HK$300 or HK$500*
  Maximum: HK$6,000
  
  
• ATMs which support UnionPay network outside Hong Kong
  Minimum: 100* of the local currency
  Maximum: 6,000 of the local currency

* May vary depending on the banks that operate the ATMs where this service is provided.

Please note that your ATM card has its own maximum daily withdrawal limit of HK$20,000 (or equivalent in other currencies). The exchange rate for converting foreign currency into HKD will be based on the rate quoted by UnionPay. Please visit the UnionPay International website for a list of the regions and banks where this service is offered.

• BEA ATMs/other local JETCO ATMs:
  Free
  
  
• Other local non-JETCO ATMs:
  HK$15 per transaction

For details of service charges for withdrawals outside Hong Kong, please view our list of bank charges.

PIN Centre

• You should have an ATM Card & PIN or Phone Banking PIN to authenticate if you would like to reset Cyberbanking PIN.
• You should have an ATM Card & PIN or Cyberbanking PIN to authenticate if you would like to reset Phone Banking PIN.
• You should provide Cyberbanking PIN or Phone Banking PIN to authenticate if you would like to reset ATM Card PIN.

Security Tips

i-Token

i-Token can be used with the following account types:

Private Banking, SupremeGold Private, SupremeGold, Supreme, i-Account, Youth i-Account, and Cyberbanking Account

You will need the following

1. Registered a mobile phone number that can receive one-time passwords in BEA’s record
2. a registered email address for Cyberbanking
3. a mobile device with supported OS versions

If you do not have the above, you will first need to update your mobile phone number at any branch. If you have not register Cyberbanking email address, you can login Cyberbanking “Settings > Contact Information” to update the record.

You can still use OTP to authenticate designated transactions, but without i-Token you will be unable to use some new functions (e.g. adding payees to payment instructions and increasing transaction limit).

No, changing your SIM card will have no impact. You can still use i-Token.

For security reasons, your i-Token can only be activated on one mobile device for one account at a time.

Yes. When you log in to an i-Token-registered account using another mobile device, the BEA App will suggest that you re-activate i-Token in the new mobile device. The i-Token in your old mobile device will then be revoked.

Yes, you can still perform transactions by scanning a QR code or generating a security code through the BEA App.

You can activate i-Token by:

1. Clicking the "i-Token" button located in the bottom-right corner of the BEA App main screen
2. Clicking the alert message to activate i-Token which appears when you log in to the BEA App
3. Logging in to the BEA App, going to Settings, and turning on "i-Token and Biometric Authentication" in “Security & PIN".
4. To protect customer interest, the following designated transactions would be available after 6 hours upon activation of i-Token:

• Fund transfer and remittance to non-registered payee
• Add new payee
• Increase transaction limit

Yes. Anyone can log in to the BEA App by selecting "Log in with Cyberbanking details" and entering their account no./credit card no./username and PIN.

You can log in to the BEA App and go to Settings > Re-activate "i-Token and Biometric Authentication", then follow the instruction to complete the activation process.

Yes. You can change the i-Token PIN by logging in to the BEA App and going to Settings > Select "Change PIN", then following the instructions to complete the process of changing your i-Token PIN.

i-Token will be terminated if you enter incorrect i-Token PIN five times in a row, in which case it will need to be reactivated. However, you will still be able to log in using your account no./credit card no./username and PIN.

First, you need to log in to Cyberbanking. You can then authenticate a designated transaction by following one of the three instructions shown on the transaction confirmation page:

1. Push Notification
   
   When you are on the transaction's confirmation page, the i-Token-enabled mobile device^# will receive a push notification*. Follow that instruction to authenticate your transaction.
   
   *You will first need to enable push notifications.
   
   ^#Your mobile device must be pre-loaded with Google Play (for Android devices) in order to receive push notifications.
   
   
2. Scan QR Code
   
   When you are on the transaction's confirmation page, open the BEA App and click the QR code scanner on the home screen. Scan it and follow the instruction to authenticate your transaction.
   
   
3. Security Code
   
   When you are on the transaction's confirmation page, you can click “Click here” to generate a security code, then follow the instructions to authenticate your transaction. You can use this method while no internet access on your mobile device.

The following designated transactions can be authenticated by i-Token only:

1. Making fund transfers to non-registered payees through BEA App
2. Creating scheduled instruction to non-registered payees through BEA App
3. Adding a payee to "My payees" through Cyberbanking and Bea App
4. Increasing transactions limits through Cyberbanking and Bea App
5. Adding related accounts that you hold to your Cyberbanking/BEA App account through Cyberbanking

Before the launch of i-Token, customers could use biometric authentication to replace login credential such as username, account number, credit card number and PIN to login mobile banking. Since the launch of i-Token, you can now use biometric authentication verify logging in to Cyberbanking, and authenticate designated transactions in Cyberbanking and the BEA App, replacing your i-Token PIN.

You can still use biometric authentication activated before i-Token launch to log in to the BEA App, but not to authenticate designated transactions.

If you disable biometric authentication at any point, you will now need to activate i-Token and enable biometric authentication under i-Token.

* Credit Card and MPF account holder can still enable and disable the biometric authentication which allows to replace login credential such as username, account number, credit card number and PIN.

No. You need to activate i-Token before you can enable biometric authentication.

If you did not enable biometric authentication before the launch of i-Token, the enable button will no longer be shown in your Settings page*. If you would like to enable biometric authentication, you will first need to activate i-Token.

* If you hold a BEA credit card or MPF account, you can still enable biometric authentication as before.

Yes. You can log in using your i-Token PIN.

To protect your security, biometric authentication may be disabled for any of the following reasons:

1. There is any change (e.g. addition/deletion) of biometric credentials in your mobile device.
2. Your mobile device’s passcode is turned off.
3. You have activated i-Token on other mobile device for your account.

From 1st March, 2021, customers can receive SMS OTPs and notifications from our bank without having registered their personal mobile phone number in Cyberbanking. The latest mobile phone number in BEA record will be used to receive SMS OTPs and notifications.

(For those customer who have registered “Two-factor authentication” SMS OTPs, you can continue to receive SMS OTPs and notification. You can also manually update to use the latest mobile phone number record in BEA in Cyberbanking to receive SMS OTPs and notifications.)

Yes, SMS OTP and SMS notifications will be sent to your registered phone number when a designated transaction is conducted.

To ensure safe and secured communication, please note the following BEA SMS sender IDs:

If you could not receive our SMS at overseas, please consult your telecommunication service provider for details.

• HKD Current
• RMB Current
• USD Current
• MCY Statement Savings
• HKD Passbook Savings
• FCY Passbook Savings
• Time Deposit
• Foreign Exchange Margin Trading
• Gold

Scam Prevention Alert (Scameter)

No, the Bank cannot do the deletion. The scam prevention alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at enquiry@cyberdefender.hk if you think the FPS proxy IDs are not tagged correctly.

The scam prevention alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. If you suspect a crime case has occurred, please report to the Hong Kong Police Force at a police station or via Hong Kong Police Force e-Report Centre (https://www.police.gov.hk/ppp_en or https://www.police.gov.hk/ppp_tc).

No, it is not guaranteed. The scam prevention alert message will only be shown if the recipient’s FPS proxy ID is included in the scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID, the proxy ID will not be included in the scam prevention alert.

The scam prevention alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please visit the webpage of Scameter (https://cyberdefender.hk/en-us/scameter/) for more details.

According to the record provided by the Hong Kong Police Force, your FPS proxy ID is related to a scam report. Please contact them at enquiry@cyberdefender.hk if you think the FPS proxy ID is not tagged correctly.

The scam prevention alert is generated based on information collected from scam reports provided by the Hong Kong Police Force, the Bank will based on the data provided by the Hong Kong Police Force which updated from time to time on a daily basis to display a scam prevention alert message to the customer. If you find your transaction suspicious, please check again that the payee is trustworthy before you proceed with the transaction, and you can also check Scameter (cyberdefender.hk) to see if it is flagged as “High Risk”.

Please contact Hong Kong Police Force at enquiry@cyberdefender.hk  if you have query on the alert.

The FPS proxy IDs flagged as "High Risk" in Scameter and included in the scam prevention alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID, the proxy ID will not be included in the scam prevention alert.

For BEA Online, the scam prevention alert is applicable to Fund Transfers by using FPS proxy IDs.

If you suspect you have been scammed, you may visit a police station or the Hong Kong Police Force e-Report Centre (https://www.police.gov.hk/ppp_en or https://www.police.gov.hk/ppp_tc) to file a report. In tandem, please report the case to the Bank.

The FPS proxy IDs flagged as "High Risk" in Scameter and included in the scam prevention alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID, the proxy ID will not be included in the scam prevention alert.