Customer Suggestions
At Bank of East Asia (Trustees) Limited, we are dedicated to providing quality services that suit your needs. Your feedback can help us to enhance and improve our service standards.
You are welcome to share your opinions or complaints with us via the following channels and we will endeavour to properly handle the matters as quickly and efficiently as we can:
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32nd Floor, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong |
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3608 0696 |
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trustmarketing@hkbea.com |
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3608 6006 |
Upon receipt of your complaints, we will address your concerns by providing you with:
- A written acknowledgement within 2 working days upon the date of receipt of your written complaint (If a written response is provided directly to you within 7 days upon the date of receipt of the complaint, no written acknowledgement will be sent);
- A written response to your complaint within 30 days upon the date of receipt of the written complaint (If the complaint has been duly resolved by close of business on the next working day, no written acknowledgement or written response will be provided);
- A written response to your complaint within 30 days upon the date of receipt of your verbal complaint (If the complaint has been verbally resolved, no written response will be provided).
Thank you for your support.
