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The Bank of East Asia, Singapore Branch aims to respond to you as soon as possible but should you have concerns that have not been addressed satisfactorily to your expectations despite The Bank of East Asia, Singapore Branch's best efforts, you may consider seeking assistance from The Financial Industry Disputes Resolution Centre Ltd (FIDReC).

At present, FIDReC's services are available to all consumers who are individuals or sole-proprietors. The jurisdiction of FIDReC in adjudicating disputes between banks and consumers is up to S$100,000 per claim.

For more information please refer to FIDReC website.