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BEA Mobile – Reset PIN

Banking account customers1,2 can reset BEA Online PIN, ATM Card PIN and Phone Banking PIN through BEA Mobile anytime anywhere.


Reset PIN

  1. •
    Open the top-right menu in the homepage
    •
    Go to “PIN Centre and select a PIN to reset
  2. • If you have a Banking account, select a reset my PIN option (with ATM Card/ Phone Banking PIN)
    • Or if you have a Credit Card, Revolving Loan, MPF/ORSO account, please call the designated hotline1
  3. (Only for resetting BEA Online/ Phone Banking PIN)
    • Input your BEA Online login no.
    • Select “Next”
  4. • Input the authentication details, such as your ATM Card No., Expiry Date, Issue No., etc.
    • Select “Next”
  5. • Input the One-time Password (OTP) sent to you”
  6. • Set up a new PIN fulfilling the security criteria”
    • Select “Next”
  7. • Your new PIN is effective immediately”
Remarks:
1. For the following accounts, please contact the below hotline during service hours or visit any BEA branch to reset PIN:
• Credit card account (only) – 3608 6628
• Revolving loan account (only) – 2211 1211
• MPF/ ORSO account (only) – 2211 1777
2. For customers who do not have a registered mobile phone number and /or BEA Online email address, please visit any BEA branch to reset your PIN.