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BEA App – Reset PIN

Banking account customers1,2 can reset Cyberbanking PIN, ATM Card PIN and Phone Banking PIN through the BEA App anytime anywhere.

You can reset the following PIN:


Reset Cyberbanking PIN

  1. •
    Download and open the BEA App
    •
    Select “Settings” > “Security & PIN”
    •
    Select “PIN Centre”
  2. • Select “Cyberbanking PIN”
    • Prepare the listed items and select “Continue”
  3. • Enter your Account No./ Username and select “Next”3
    • Select a PIN for authentication:
    4. -   ATM Card PIN
      -   Phone Banking PIN
    		5.
    • Enter the details and select “Next”
  5. • Enter the One-time Password (OTP) sent to you and select "Next"
  6. • Set a new PIN and select “Confirm”
    • Your Cyberbanking PIN is successfully reset

Reset ATM Card PIN

  1. •
    Download and open the BEA App
    •
    Select “Settings” > “Security & PIN”
    •
    Select “PIN Centre”
  2. • Select “ATM Card PIN”
    • Prepare the listed items and select “Continue”
  3. • Enter your ATM card details and select “Next”
    • Select a PIN for authentication:
    4. -   Cyberbanking PIN
      -   Phone Banking PIN
    		5.
    • Enter the details and select “Next”
  5. • Enter the One-time Password (OTP) sent to you and select "Next"
  6. • Set a new PIN and select “Confirm”
    • Your ATM Card PIN is successfully reset

Reset Phone Banking PIN

  1. •
    Download and open the BEA App
    •
    Select “Settings” > “Security & PIN”
    •
    Select “PIN Centre”
  2. • Select “Phone Banking PIN”
    • Prepare the listed items and select “Continue”
  3. • Enter your Account No./ Username and select “Next”
    • Select a PIN for authentication:
    4. -   ATM Card PIN
      -   Cyberbanking PIN
    		5.
    • Enter the details and select “Next”
  5. • Enter the One-time Password (OTP) sent to you and select "Next"
  6. • Set a new PIN and select “Confirm”
    • Your Phone Banking PIN is successfully reset
Remarks:
1. For the following accounts, please visit any BEA branch or contact the below hotline during service hours to reset PIN:
• Credit card account (only) – 3608 6628
• Revolving loan account (only) – 2211 1211
• MPF/ ORSO account (only) – 2211 1777
2. For customers who do not have a registered mobile phone number and /or Cyberbanking email address, please visit any BEA branch to reset your PIN.
3. For customers who have not activated i-Token, your BEA App Biometric Authentication is disabled for security reasons. To re-enable, you must first activate i-Token.