Report Suspicious Transactions


Thank you for visiting the website of The Bank of East Asia. If you suspect there is any fraud or suspicious transactions, please contact our 24-hour Customer Service Hotline (852) 2211 1333 immediately or visit one of the BEA Branches. Alternatively, for Debit / ATM Card or BEA Online (including BEA Mobile) related suspicious transactions, you can complete and submit the Form# below. We will process your request as soon as possible. Before submitting this Form, please read our Privacy Statement.


In case of any suspicious fraud cases in relation to Debit / ATM Card, please contact our 24-hour Debit / ATM Card Hotline at (852) 2211 1818 immediately and suspend Debit / ATM Card services.


The information transmitted through this Form is encrypted to ensure security and confidentiality.


Please select Title
Please enter Family Name
Please enter First Name
Please enter a valid telephone number
Please enter a valid telephone number
Please enter a valid telephone number
Please enter a valid telephone number
Please enter a valid facsimile number
Please enter a valid facsimile number
Please enter a valid facsimile number
Please enter a valid facsimile number
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Please enter Address
Please enter an E-mail Address
Please enter a valid E-mail Address
Please select Type of Fraud/ Suspicious Transactions
Please enter Account Number / Debit / ATM Card Number
Please enter ATM bank or Merchant Name
Maximum number of characters allowed: 100 English character or 33 Chinese character
Please enter Transaction Date/ Period
Maximum number of characters allowed: 100 English character or 33 Chinese character
Please enter Transaction Amount
Maximum number of characters allowed: 100 English character or 33 Chinese character

Report Fraud/ Suspicious Transaction
Please enter Message
Maximum number of characters allowed: 3000 English character or 1000 Chinese character

# Please complete and submit the Form within 30 minutes.

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For enquiries, please contact us.

This Form is solely for reporting fraud or suspicious transactions, you may contact us by completing the Enquiry Form for any enquiries, suggestions, commendations or complaints.