The Bank of East Asia

Corporate Banking

FAQs

(Updated: 21st March, 2019)

Table of Contents

  1. General
  2. Functions
  3. Security
  4. One-time Password
  5. Troubleshooting
  6. Operations of Corporate Cyberbanking
  7. Mobile Banking Service

Top

1. General

Q1.1

How can I apply for Corporate Cyberbanking?

 

You can open a Corporate Cyberbanking account at any BEA branch in Hong Kong.

Q1.2

How, when, and where can I use Corporate Cyberbanking?

 

If you can access the Internet with the recommended hardware, software, and browsers, you will be able to enjoy Corporate Cyberbanking service without any time or geographical restrictions.

Q1.3

What types of account can I access through Corporate Cyberbanking?

 

Once you open a Corporate Cyberbanking account, you can access the following types of account*:

  • Current accounts
  • Multi-currency statement savings accounts
  • Time deposit accounts
  • HKD savings accounts
  • Foreign currency savings accounts

*Accounts must first be registered as related accounts under Corporate Cyberbanking before they can be accessed.

Q1.4

What is the service charge for Corporate Cyberbanking?

 

Aside from transaction fees on designated services (including remittance, trade services, and merchant services), Corporate Cyberbanking is free of charge. Please note that charges and annual fees may apply for additional services.For a list of charges, please refer to our Bank Charges by clicking here.

Q1.5

Can I lower the daily transaction limit of my account?

 

Yes, you can lower your withdrawal limit at any time.

 

Top

2. Functions

Fund Transfers

Q2.1

Is there any transaction limit when conduct transaction involved foreign exchange?

 

Yes. There is per transaction limit on the foreign exchange transaction. The transaction amount of each transaction cannot be greater than HKD4 million or its equivalent (bank charges are excluded).

Q2.2

Are there any restrictions when transferring funds to BEA China accounts?

 

Fund transfers to BEA China accounts can only be made in Hong Kong dollars or US dollars. Therefore, the receiving BEA China account must be a HKD or USD account. In addition, fund transfers can only be made during service hours on a working day in both Hong Kong and Mainland China, Monday to Friday from 9:00 a.m. to 3:00 p.m.

e-Cheque Services

Q2.3

Where can I go for information about the e-Cheque services?

 

Please click here to view FAQs about e-Cheque services.

Bill Payment

Q2.4

Which daily withdrawal limit applies to bill payment transactions?

 

The daily withdrawal limit called "To pre-designated 3rd party account (BEA and other banks)" will apply to all bill payment transactions.

Q2.5

How do I start using the e-bill service?

 

Click “Cash Management” and “E-bills”, and then enrol for your e-bills by selecting from the available merchants. You will receive confirmation by email and webmail once your enrolment is successful.

Q2.6

Will I receive notifications for my e-bills?

 

Email and webmail notifications will be sent to you when you receive an e-bill summary from a merchant. You can also view your e-bills using the “E-bill Summary” function.

Q2.7

How do I pay my e-bills?

 

To pay an e-bill, go to “E-bill Summary” and click “Pay” next to the bill you want to pay. Payments can be made in HKD, USD, and RMB.

E-statements

Q2.8

What is e-statement service?

 

E-statement service provides you with a convenient way to view your account statements online in PDF format via Corporate Cyberbanking - Internet.

Please click here to view a demonstration of e-statement service.

Q2.9

For which account types are e-statements available?

 

E-statements are currently available for the following accounts:

  • HKD current accounts
  • USD current accounts
  • CNY current accounts
  • Statement savings accounts
  • Time deposit accounts
  • CorporatePlus accounts

Q2.10

Will my company still receive paper statements after registering for the e-statement service?

 

Yes, your company will still continue to receive paper statements after registering for the e-statement service, unless you choose to opt out of the paper statement service.

Q2.11

How long will past e-statements be retained?

 

You can view e-statements via Corporate Cyberbanking - Internet for a maximum period of 2 years after their statement date.

Q2.12

How can I identify an authentic e-statement from BEA?

 

Every e-statement in PDF format will be signed with a digital certificate from BEA to verify the e-statement's authenticity and integrity. To validate the digital signature of the Bank, you need to download BEA's digital certificate to your Acrobat Reader. For more information, please click here.

E-Advice

Q2.12.1

How long will e-Advices be retained?

 

For a maximum of 180 days.

Linked Deposits

Q2.13

What are Linked Deposits?

 

Linked Deposits are structured products which involve or have embedded derivatives. The total return of a linked deposit is subject to the performance of the underlying financial instruments. However, linked deposits are not the same as, nor should they be treated as a substitute for, traditional time deposits. Please refer to the Principal Brochure of each specific linked deposit the details of the product features and risk factors.

Q2.14

What types of Linked Deposits are provided in Corporate Cyberbanking?

 

The following types of Linked Deposits are provided:

  • Currency Linked Deposits
  • Equity Linked Deposits

Q2.15

How can I use BEA's online linked deposit services?

 

To use our online linked deposit services, you must:

  • Hold a CorporatePlus - Linked Deposit Account and a CorporatePlus - Securities Account (for equity linked deposits)
  • Register above-mentioned accounts under Corporate Cyberbanking for online transactions
  • Register one or more authorised signers to place linked deposit orders via Corporate Cyberbanking
  • Complete the online risk assessment questionnaire

Q2.16

How can I check the Linked Deposits transaction status and history?

 

You can check the transaction status and history via the Linked Deposits "Account Enquiries" function.

Q2.17

What are the service hours for online Linked Deposits services?

 

The service hours for our online Linked Deposits services are as follows:

Functions
Linked Deposits Account Enquiry   24 hours

Rate Enquiry
Currency Linked Deposits

Monday-Friday:

9:15 a.m. - 7:00 p.m.
Equity Linked Deposits

Monday-Friday:

9:30 a.m. - 12:00 noon
1:00 p.m. - 3:45 p.m.

Basket Equity Linked Deposits -
with Callable and Optional Kick-in Features

Monday-Friday: 10:00 a.m. - 3:45 p.m.
Single Equity Linked Deposits -
with Callable and Optional Kick-in Features

Monday-Friday:

10:00 a.m. - 3:45 p.m.

Order Placement
Currency Linked Deposits

Monday-Friday:

9:15 a.m. - 5:30 p.m.

Equity Linked Deposits

Monday-Friday:

9:30 a.m. - 12:00 noon
1:00 p.m. - 3:45 p.m.

Basket Equity Linked Deposits -
with Callable and Optional Kick-in Features

Monday-Friday:

10:00 a.m. - 3:45 p.m.

Single Equity Linked Deposits -
with Callable and Optional Kick-in Features

Monday-Friday:

10:00 a.m. - 3:45 p.m.

Q2.17.1

Will I receive notifications for increased product risk and changes to important information related to linked deposits (such as Occurrence of Potential Adjustment Event, Market Disruption Event etc.)?

 

Yes. You will be sent webmail notifications, which you can check after logging in to Corporate Cyberbanking. You will continue to receive these physical notifications as well.

Stock Trading

   
Q2.18.1 What securities can I trade through Stock Trading?
   
 
You can buy/sell all stocks, funds, and warrants listed on the Hong Kong Stock Exchange.
   
Q2.18.2 Can I get real-time stock quotes?
   
 
Stock Trading customers can receive real-time stock quotes on a continuous basis (only applicable to Hong Kong securities trading), or per quote.
   
Q2.18.3 What kinds of order can I place?
   
 
You can place Day Orders, which will be cancelled after market close if not executed.
   
Q2.18.4 How do I know whether my order has been received by BEA?
   
 
When we receive an order, we will send you a transaction reference number by email/SMS. You will also receive notification to your registered email address/mobile phone when an order has been placed, executed, cancelled or rejected.
   
Q2.18.5 What is the pre-opening session?
   
 
Hong Kong Exchanges and Clearing Limited (“HKEx”) has introduced a pre-opening session for the securities market, which starts at 9:00 a.m. and runs for 30 minutes before the morning trading session begins at 9:30 a.m.
   
Q2.18.6 If I place an order during the pre-opening session, what order type should I choose?
   
 
You are advised to place "at-auction limit" orders, which can be distributed to the AMS/3 System from 9:00 a.m. to 9:15 a.m.
   
Q2.18.7 Can I amend or cancel an "at-auction limit order" after 9:15 a.m.?
   
 
No order amendment/cancellation can be made to an "at-auction limit order" during the pre-order matching/order matching period of the pre-opening session, which lasts from 9:15 a.m. to 9:28 a.m.
   
Q2.18.8 Are there any additional costs for securities transactions beyond those mentioned in the Bank Charges for Custodial and Trade-related Services?
   
 
Apart from the charges mentioned in the Bank Charges for Custodial and Trade-related Services, which you can find on the BEA website at hkbea.com, you should note that investing in companies which are incorporated in certain countries may be subject to additional taxes, including but not limited to a capital gains tax on gains earned on a sale of shares imposed by the Italian Authorities, a financial transaction tax on the purchase of shares issued by Italian companies and listed in Hong Kong, and a 10% dividend withholding when PRC enterprises distribute dividends to non-resident enterprise shareholders as enterprises income tax. You should understand the relevant requirements and prepare to pay additional taxes before making an investment.
   
Q2.18.9 What is the abbreviation and respective explanation of order statuses and system messages generated through the Online Dealing System?
   
 
Please click here for more details.
   
Q2.18.10 How can I apply for the Shanghai-Hong Kong Stock Connect or Shenzhen-Hong Kong Stock Connect service?
   
 
You can apply for the Shanghai-Hong Kong Stock Connect ("SHSC") or Shenzhen-Hong Kong Stock Connect ("SZSC") service by visiting any BEA branch.

If you are existing customer of SHSC service, you need to apply the SZSC via any BEA branch again.
   
Q2.18.11 How does the Shanghai-Hong Kong Stock Connect or Shenzhen-Hong Kong Stock Connect online service operate?
   
 
The Shanghai-Hong Kong Stock Connect or Shenzhen-Hong Kong Stock Connect service and Hong Kong stock trading service are operating in the same trading platform with similar operating flow.

As they cover different markets, their settlement cycles are not the same. Northbound trades will follow the settlement cycle of the A-share market, i.e. securities are settled on the trading day ("Tday") while money is settled on T+1 day.
   
Q2.18.12 What is the settlement currency for the Shanghai-Hong Kong Stock Connect or Shenzhen-Hong Kong Stock Connect service?
   
 
All A-shares transactions will be settled in renminbi ("RMB"). Please ensure you have sufficient RMB maintained in your settlement account at the time you place the buy order; otherwise, it will be rejected.
   
Q2.18.13 Why do my executed quantities of board lot buy orders include odd lot shares?
   
  Since board lot buy/sell orders and odd lot sell orders are matched together in a single platform of the Shanghai Stock Exchange ("SSE") / Shenzhen Stock Exchange ("SZSE") and have the same share price, the matched quantity of a board lot buy/sell order may ultimately include odd lots.
   
Q2.18.14 Can I sell odd lot Shanghai / Shenzhen A-shares through the internet trading system?
   
 
Yes. Odd lot orders are accepted by our internet trading system if the quantity of the sell order is either equal to all the odd lot shares you hold or all the shares you hold including all odd lots and board lots.
   
Q2.18.15 Why can't I sell the Shanghai / Shenzhen A-shares I've purchased on the same day?
   
 
Currently, day/turnaround trading is not allowed under the SHSC / SZSC.
   
Q2.18.16 When do funds from selling Shanghai / Shenzhen A-shares become available?
   
 
Funds derived from sell orders will be credited to your settlement account on the following settlement day after the order is executed. This will be postponed to the next Hong Kong business day if the original settlement is not made on a Hong Kong business day.
   
Q2.18.17 Can I use the funds from selling Shanghai / Shenzhen A-shares to buy Hong Kong-listed RMB-denominated securities before settlement?
   
 
No. Since the settlement cycles of the Shanghai / Shenzhen and Hong Kong market are different, you cannot use the funds from selling Shanghai / Shenzhen A-shares to buy Hong Kong-listed RMB-denominated securities before settlement. Similarly, you cannot use the funds from selling Hong Kong-listed RMB-denominated securities to buy Shanghai / Shenzhen A-shares.
   
Q2.18.18 Where can I obtain more information about the Shanghai-Hong Kong Stock Connect or Shenzhen-Hong Kong Stock Connect?
   
 
You can visit the HKEx website for more information.
   
Q2.18.19 What is a Session Order?
   
 
You no longer have to select an order type when placing an order through our stock trading service. Our system now automatically categorises your submitted order as a "Session Order", and the appropriate order type will be determined according to the current or next trading session when your order is dispatched to the market for matching and execution.
   
Q2.18.20 How do I use a Session Order?
   
 
Since all your orders have been automatically categorised in our system as "Session Order", you are not required to change any order type yourself. The following examples illustrate the Session Order mechanism for your reference:

Example 1: If you place an order during the Pre-opening Session, your submitted Session Order will be automatically categorised as an At-auction Limit order and sent to HKEx for matching and execution.

Example 2: If you place an order during the Continuous Trading Session, your submitted Session Order will be automatically categorised as an Enhanced Limit order and sent to HKEx for matching and execution.

Example 3: If you place an order during the Closing Auction Session, your submitted Session Order will be automatically categorised as an At-auction Limit order and sent to HKEx for matching and execution.
   
Q2.18.21 What is the Closing Auction Session?
   
 
HKEx launched a Closing Auction Session for the securities market on 25th July, 2016, including all Hang Seng Composite LargeCap Index and Hang Seng Composite MidCap index constituent stocks, all H shares which have corresponding A shares listed on exchanges in Mainland China, and all ETFs (together the "CAS securities"). Under Closing Auction Session arrangements, you will have up to 10 extra minutes to trade CAS securities at the allowable price limit. For more information, please visit the HKEx website.
   
Q2.18.22 Can I amend or cancel orders during the "No Cancellation Period" and "Random Closing Period" of the Closing Auction Session?
   
 
No amendment/cancellation of orders is allowed during that period of time.
   
Q2.18.23 What is the minimum system requirement to access real-time stock price quotes?
   
 
We recommend that your system to meet the following minimum requirements:
  • 1 GHz CPU
  • 2 GB RAM
  • Internet Explorer 10 or above
  • Screen resolution of 1024 x 768 pixels
   
Q2.18.24 What should I do if my real-time stock price quotes are not appearing as they should?
   
 
Firstly, check your current version of Internet Explorer (I.E.): open I.E., select “Help” in the toolbar, then click “About Internet Explorer”. Please download or update I.E. to the latest version if it is not version 10 or above.
   
Q2.18.25 How can I apply real-time stock price quotes?
   
 
You can apply to receive real-time stock price quotes at any BEA branch.
   

About Northbound Investor Identification Model

   
Q2.18.26 What is the Northbound (“NB”) Investor Identification (“ID”) Model?
   
 
The NB Investor ID Model refers to the requirement of real-name registration for NB trading. When trading A shares under the NB Investor ID Model, we will be required to assign a unique Broker-to-Client Assigned Number (“BCAN”) to each of our NB trading customers and provide the corresponding Client Identification Data (“CID”) to The Stock Exchange of Hong Kong Limited (“SEHK”) for registration with and validation by Shanghai Stock Exchange and/or Shenzhen Stock Exchange (“Mainland Exchanges”). Customers’ Northbound orders for A shares sent by us should be tagged with the BCAN which has been validated and accepted by Mainland Exchanges.
   
Q2.18.27 Why do I need to provide consent to processing of my customer identification information?
   
 
Under the NB Investor ID Model, we are required to obtain your prescribed consent to process your personal data before you are eligible for NB trading. The submission of your consent form is a one-off process.
   
Q2.18.28 Will my personal information be sent to the Mainland exchanges?
   
 
Yes. SEHK will send the personal information of NB traders to the Mainland exchanges (directly or through China Securities Depository and Clearing Company Limited, CSDCC). The Mainland exchanges or CSDCC will consolidate and validate the BCANs and CID received. If any issue arises, the Mainland exchanges or CSDCC will inform SEHK and SEHK will inform us accordingly.
   
Q2.18.29 What will happen if I do not provide consent?
   
 
If you do not provide consent, you will be unable to buy stocks in the NB trading market after the implementation of the model except for selling the A shares owned. However, your stock activity in the Hong Kong market will be unaffected.
   
Q2.18.30 What is the Personal Data (Privacy) Ordinance (“PDPO”) implication of the NB Investor Identification model?
   
 
As the BCAN-CID Mapping Files comprise of individual customers’ names and identity document details, they will be classified as personal data as defined under the PDPO. As BCANs are assigned by CCEPs/TTEPs to uniquely identify their customers, and customers of CCEPs/TTEPs may include individuals, BCANs can also constitute personal data in the hands of CCEPs/TTEPs. Depending on the nationality or place of business or residence of the CCEPs, TTEPs and /or their customers, or place of data collection, data protection laws of other jurisdictions may also apply. CCEPs and TTEPs shall comply with all applicable requirements under the PDPO and data protection laws of other applicable jurisdictions when collecting, storing, using, disclosing and transferring personal data under the NB Investor real-name registration model. Pursuant to Rules 14A10 and 14B10 of the Rules of the Exchange CCEPs and TTEPs are required to make appropriate arrangements (including obtaining the relevant consents) to ensure that information and personal data concerning their customers and the underlying beneficial owners may be disclosed, transferred and provided by SEHK to the relevant Mainland exchanges or CSDCC for the purposes currently set out in such Rules in compliance with applicable laws including the PDPO.
   
Q2.18.31 What personal data will be included for client identification under the model?
   
 
For personal customers, customer identification information shall include both Chinese and English full name, ID issuing country, ID type and ID number. For institutional and corporate customers, information shall include their institution’s name, registration location, identification document (Legal Entity Identifier or Certificate of Incorporation) and number.
   
Q2.18.32 How can I submit my consent?
   
 
You can submit your consent through our online trading platform (“Order Placement” > “MAMK”), or fill in the application form at any Bank of East Asia branch.
We can process only personal account applications through our online trading platform; all joint account holders and corporate customer representatives are advised to complete and submit the application in person at any BEA branches.
   
Q2.18.33 How will I know my application status?
   
 
If you do not receive a Notice of Objection from us, you may assume that your application is successful. If you are unable to pass the validity check of the Mainland exchanges, we will inform you after we receive notice from HKEX.
   
Q2.18.34 When will the NB Investor ID Model be launched?
   
 
The model will be launched on 26th September 2018.
   
Risk Assessment
   

Q2.19

Where can I view or update my risk tolerance level?

   
 

To view or update your risk tolerance level, simply visit the Bank's website at www.hkbea.com, log in to Corporate Cyberbanking, select "Investment" from the main menu, and then select "Risk Assessment".

Q2.20

How is the risk tolerance level defined?

   
 

At BEA, we classify our customers' risk tolerance level into five categories:

   
 

Risk Tolerance Level

Client risk Profile

Attributes and Risk Preferences

1

Low

Conservative

The company is an investor who has little or limited expertise and experience in investment; and /or is willing to accept lower return in exchange for a higher degree of stability and certainty.

2

Medium

Balanced

The company is an investor who has some experience and knowledge in financial investment; is willing to accept some investment risks in exchange for a potentially higher but relatively stable return; and/or has tendency to develop a lower risk investment portfolio.

3

Medium to High

Growth

The company is an investor who has reasonable expertise or experience in financial investment; is willing to accept considerable investment risk in exchange for a potentially higher return; and/or has sound financial capability to absorb the corresponding investment loss.

4

High

Aggressive

The company is an investor who has considerable expertise or experience in financial investment; is willing to accept significant investment risk in exchange for a potentially significant return; and/or has strong financial capability to bear loss from high-risk investment.

5

Very High

Speculative

The company is an investor who demonstrates a strong preference for or expertise or experience with high-risk, structured or leveraged products; is willing to accept significantly high investment risk in exchange for a potentially substantial return; and/or has solid financial capability to tolerate loss in a high-risk investment.

   

Q2.21

How is the BEA risk level defined?

   
 

The BEA Risk Levels are listed as below:

   
 

BEA Risk Level

Corresponding Investment Preference

1

Low

Suitable for an investor who is willing to accept lower returns in exchange for a higher degree of stability and certainty.

2

Medium

Suitable for an investor who is willing to accept some investment risks in exchange for a potentially higher but relatively stable return.

3

Medium to High

Suitable for an investor who is willing to accept considerable investment risk in exchange for a potentially higher return.

4

High

Suitable for an investor who is willing to accept significant investment risk in exchange for a potentially significant return.

5

Very High

Suitable for an investor who is willing to accept significant high investment risk in exchange for a potentially substantial return.

   

Q2.22

How long is my risk assessment record valid for?

   
 

The results of your risk assessment questionnaire are valid for one year.

   
Faster Payment System (“FPS”) Addressing Service
   

Q2.23.1

What is the Faster Payment System (“FPS”) Addressing Service?

 

This service allows you to receive money from a contact by privately sharing with them your mobile no., email address, and/or FPS ID, while your bank account information remains secure and confidential.

To use this service, you must first register the following proxy IDs and link them to a designated account:

 
  • Mobile no.
  • Email address
  • FPS ID (This is a unique identifier generated by Hong Kong Interbank Clearing Limited which enables you to receive money.)

Q2.23.2

How can I activate the FPS Addressing Service?

   
  To activate the service, please follow these steps:
   
 
1. Log in to Corporate Cyberbanking as a System Administrator and select “Service Maintenance > FPS Addressing Service”.

2. Select the company.

3. Select the proxy IDs you want to register and enter their details. Then, select the deposit account for each proxy ID and click “Proceed”.

4. If you register your mobile no. and/or email address for the service, you are required to enter the one-time password (“OTP”) sent to your registered mobile no. and/or email address. If you register for an FPS ID only, no OTP will be required.

5. Verify a summary of your FPS Addressing Service status with all banks/stored-value facilities.

6. Verify the activation details and click “Confirm”.

Q2.23.3

How can I edit or terminate my proxy ID(s)?

   
  To edit the details of your proxy ID(s), please follow these steps:
   
 
1. Log in to Corporate Cyberbanking as a System Administrator and select “Service Maintenance > FPS Addressing Service”.

2. Select the company.

3. Click “Edit” on the relevant proxy ID.

4. Change the deposit account or set BEA as your default bank for your registered mobile no. and/or email address.

   
  To terminate one or more of your proxy IDs, please follow these steps:
   
 
1. Log in to Cyberbanking and select Corporate Cyberbanking as a System Administrator and select “Service Maintenance > FPS Addressing Service”.

2. Select the company.

3. Click “Terminate” on the relevant proxy ID.

Q2.23.4

Can I reactivate my FPS ID after I have terminated it?

   
  You can reactivate your FPS ID within 2 months of terminating it. Please follow these steps:
   
 
1. Log in to Corporate Cyberbanking as a System Administrator and select “Service Maintenance > FPS Addressing Service”.

2. Select the company.

3. Click “Reactivate” on your terminated FPS ID record.

4. Select the deposit account.

Q2.23.5

Can I view my mobile no. and/or email address records registered with other banks/store-valued facilities (“SVFs”)?

   
  Please follow these steps to view and manage your mobile no. and/or email address records registered in other banks/SVFs.
   
 
1. Log in to Cyberbanking and select Corporate Cyberbanking as a System Administrator and select “Service Maintenance > FPS Addressing Service”.

2. Select the company.

3. Click “Summary for All banks/SVFs” in the bottom right-hand corner.

4. Select the relevant proxy IDs and then enter the one-time password (“OTP”) sent to your registered mobile no. and/or email address.

5. A summary will be displayed, and you can save the records in your computer.

6. You can click “Terminate” on any records which you find to be invalid.

  Remarks:
   
 
1. Please note that you can only view other banks’/SVFs’ records for the proxy ID you have registered with BEA (e.g. if you have registered your mobile no. with BEA, you will only be able to view the records of other banks/SVFs relating to that mobile no.)

2. For an FPS ID record with another bank/SVF, please enquire with the bank/SVF in question.

   
e-Direct Debit Authorisation (“eDDA”) service
   

Q2.24.1

What is the e-Direct Debit Authorisation (“eDDA”) service?

 

Using this straightforward service, you can set instructions to make periodic payments to designated merchants/organisations.

Once merchant/organisation confirm an eDDA request, the eDDA will be created immediately, and payments will henceforward be debited from your account according to the instruction.

Merchants/organisations can also request to set up payments with your confirmation.

Q2.24.2

How can I set up an eDDA?

   
  To set up an eDDA, please follow these steps:
   
 
1. Log in to Corporate Cyberbanking and select “Banking Services > e-Direct Debit Authorisation”.

2. Select the company.

3. Enter the periodic payment details. Then, select the merchant/organisation or enter the merchant/organisation’s account no. directly and click “Proceed”.

4. Enter the one-time password.

5. Verify the eDDA details and click “Confirm”. Once the merchant/organisation confirms your eDDA request, the eDDA will be created immediately. A notification message of confirmation/rejection will be sent to your company email later.

Q2.24.3

Can I view and edit my eDDA records?

   
  Yes. Please follow these steps to view and edit your eDDA records:
   
 
1. Log in to Corporate Cyberbanking and select “Banking Services > e-Direct Debit Authorisation”.

2. Select the company.

3. You can search records by merchant/organisation, record status, and/or payment period. A summary of your eDDA records will be shown according to your search criteria.

4. You can click “Edit” to change the payment limit, frequency, start date, and end date. Once the merchant/organisation confirms your update request, the eDDA settings will be updated immediately. A notification message of confirmation/rejection will be sent to your company email later.

Q2.24.4

Can I suspend, resume, or terminate my eDDA records?

   
  Yes. Please follow these steps to manage your eDDA records:
   
 
1. Log in to Corporate Cyberbanking and select “Banking Services > e-Direct Debit Authorisation”.

2. Select the company.

3. Search the record you need to uspend/resume/terminate.

4. Click “Suspend”, “Resume”, or Terminate” on the relevant record.

Q2.24.5

How can I confirm/reject a setup/maintenance request from a merchant/organisation?

   
  Once a merchant/organisation makes a request to set up/edit/suspend/resume/terminate an eDDA record, you will receive an email notification at your email address (as registered with Corporate Cyberbanking). Please follow these steps to confirm/reject the request:
   
 
1. Log in to Corporate Cyberbanking and select “Banking Services > e-Direct Debit Authorisation”.

2. Select the company.

3. Find the record and view the eDDA details in the summary.

4. 4. Click “Confirm” or “Reject” on the relevant record.

Liquidity Management

Q2.25.1

Can’t I edit or delete a liquidity management instruction once it’s been set up?

 

No. Once you have signed a liquidity management instruction, you can only “un-sign” it, but cannot edit or delete it. You can edit or delete liquidity management instructions which have not yet been signed.

 

Top

3. Security

Q3.1

How do I log in to the Corporate Cyberbanking website safely?

 

You can safely log in to Corporate Cyberbanking by visiting BEA’s homepage at www.hkbea.com.

BEA will never ask you for your PIN by email or phone. In addition, please do not click on any URLs or hyperlinks embedded in email to access our Bank's website, or to log in to Corporate Cyberbanking.

Remarks: Customers will never be asked for any personal information by email, e.g. name, account number, password, etc. To securely view or use the websites of the BEA Group, simply access our homepage at www.hkbea.com instead of clicking through the hyperlinks attached to any email. For further information, please contact our Customer Service Hotline on (852) 2211 1321.

Q3.2

Does Corporate Cyberbanking include any additional security features?

 

Corporate Cyberbanking offers 8 types of security measures to safeguard your financial information:

1. Personal Identification Number ("PIN")
You can log in to Corporate Cyberbanking by using your Corporate Cyberbanking account number and PIN.

2. Last Login Time
You can also view your previous login date/time after successfully logging in to Corporate Cyberbanking.

3. Automatic Exit
To help prevent unauthorised access, a Corporate Cyberbanking session will be automatically terminated if it has been idle for 10 minutes.

4. Regular Change PIN Reminders
Users are asked to change their PINs every 90 days. When creating a new PIN, a user cannot re-use the old PIN.

5. Transport Layer Security ("TLS") Encryption
"TLS" is an international and proven standard employed to ensure secure transmission of information. All information transmitted between your computer and the Bank through the Internet is encrypted.

6. Corporate Cyberbanking will alert customers via email and/or SMS whenever they complete a high-risk transaction online, such as transferring funds to an unregistered third-party account. Please ensure that the following transaction details shown in the email/SMS are the same as your instruction.

  • BEA Identity Message
  • Transaction amount
  • Beneficiary account

7. To perform high-risk transactions online, you must have a valid email address and/or phone number on record for the relevant Corporate Cyberbanking account. Please contact your Corporate Cyberbanking System Administrator for assistance and ensure that your record is up-to-date at all times.

8. The daily withdrawal limit for fund transfers conducted via your Corporate Cyberbanking account to non-designated third party accounts will be reset to zero if you have not conducted a transaction with such accounts via your Corporate Cyberbanking account for one year. If you would like to adjust the daily withdrawal limit, please contact your account opening branch.

Q3.3

Where can I obtain more security tips for Corporate Cyberbanking?

 

Please refer to our "Security Tips" page for more information by clicking here.

For more information on how to ensure your safety when using Internet banking, you can visit the website of The Hong Kong Association of Banks at http://www.hkab.org.hk/DisplayArticleAction.do?sid=5&lang=en&ss=0

Q3.4

Do I need to close my browser after using Corporate Cyberbanking?

 

To safeguard your account information, you are advised to close all your browsers immediately after logging out of Corporate Cyberbanking.

Q3.5

What system settings do the security features of Corporate Cyberbanking require?

 

Our system will check to determine if your browser is a proper version, and whether Java and JavaScript, TLS, and cookies are enabled.

Q3.6

How can I upgrade my browser version?

 

You can upgrade your browser by visiting Microsoft's download site.

Q3.7

What should I do if I want to enable TLS?

 

The procedure for enabling TLS is as follows:

Open Internet Explorer*, then:
1. Click "Tools"
2. Select "Internet Options"
3. Select "Advanced" tab
4. Choose "Security" and enable TLS version 1.2
5. Click "OK"

(* Please refer to the HELP contents of your browser for other versions.)

Q3.8

Why are previous entries displayed as a dropdown list when I enter data in some fields such as account number, PIN, transaction amount, etc.?

 

Some of the latest versions of browsers have special features, such as "AutoComplete" in Internet Explorer, that can save previous entries you have made for web addresses, forms, passwords, etc. Therefore, when you type similar information in one of these fields, a dropdown list with possible matches will be automatically available for selection.

To prevent unauthorised use of your account, you are recommended to disable this kind of feature in your browser. You may also lock your computer/laptop by using power-on passwords, etc.

 

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4. One-time Password ("OTP")

Q4.1

What is an OTP?

 

An OTP is an SMS-based password generated by our Bank and sent to your registered mobile phone number# as an additional form of identity authentication. An OTP enables you to perform designated transactions and access investment services through the Corporate Cyberbanking. Each OTP can only be used once for its designated transaction and expires within 100 seconds.
You must ensure that the following transaction details shown in the SMS are the same as your instruction before entering the OTP:

  • BEA Identity Message
  • Transaction amount
  • Last five digits of the deposit account/bill number
  • Total number of transactions (only applicable to multiple transaction signing)

#SMS messages for "One-time Password" cannot be forwarded to any other phone number, even if you have enabled the "SMS Forwarding" service provided by mobile phone service providers in Hong Kong.

Q4.2

How do I register my mobile phone number to receive OTPs if I am an existing Signer?

 

Ask your system administrator to register your mobile phone number via Corporate Cyberbanking. You need to enter your "Signer PIN" to confirm the mobile phone number is correct when you log in. Please click here to view the instruction guide.

Q4.3

When do I need to use an OTP for Corporate Cyberbanking?

 

Effective from 23rd April, 2018, you will need to use a one-time password to access all investment services through Corporate Cyberbanking (including Stock Trading and Linked Deposits).

An OTP will be required when you sign the following transactions:

  • Fund transfers and remittance to non-registered third-party accounts
  • EPSCO bill payments to merchants, except the following categories:
    • Government or Statutory Organisation
    • Public Utility
    • Education: Primary or Secondary School
    • Education: Post-secondary or Specialised Institution
  • Payroll and autopay services (Payroll, Autopay and Upload MAS/ISS File)
  • Scheduled instructions of the transaction types listed above

Q4.4

Why do investment services (Stock Trading and Linked Deposits) require “Two-factor Authentication” in Corporate Cyberbanking?

 

To enhance the protection of your investment accounts, effective from 23rd April, 2018, you will be required to activate a two-factor authentication security procedure, which consists of an SMS-based one-time password (“OTP”), in order to access all Corporate Cyberbanking investment services.

Q4.5

How will the “Two-factor Authentication” function in Corporate Cyberbanking change after 23rd April, 2018?

 

No. You can follow existing practice to register “Two-factor Authentication” at Corporate Cyberbanking.

Q4.6

Do I need to register for the “Two-factor Authentication” for investment services again if I have already registered before 23rd April, 2018?

 

If you have registered for the “Two-factor Authentication” service before 23rd April, 2018, you will not need to register for the “Two-factor Authentication” again, and can use this service directly.

Q4.7

Do I need to activate “Two-factor Authentication” for every investment service in Corporate Cyberbanking?

 

Once you have activated “Two-factor Authentication” for one investment service, it will not be required for other investment services as long as you are still logged in to Corporate Cyberbanking.

However, you will be requested to recomplete “Two-factor Authentication” if you try to log in to Corporate Cyberbanking again after logging out.

 

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5. Troubleshooting

Q5.1

Whom should I call if I have any queries or difficulties using Corporate Cyberbanking?

 

You can contact any BEA branch or call our Internet Banking Enquiry Hotline on (852) 2211 1321 during service hours.

The service hours (Hong Kong time) of the Internet Banking Enquiry Hotline are:
Monday to Friday: 9:00 a.m. to 9:00 p.m.
Saturday: 9:00 a.m. to 5:00 p.m.

For phone numbers and addresses of our branches, please visit our website at www.hkbea.com

Q5.2

Whom should I call if I cannot access Corporate Cyberbanking - Internet after correctly entering my account number and PIN?

 

You should call our hotline on (852) 2211 1321 during service hours.

Q5.3

Why are my browser's "Back" and "Forward" functions and tool bars not displayed?

 

For your security, these browser functions and tool bars are not supported after you enter Corporate Cyberbanking.

Q5.4

What should I do if I encounter technical problems when using Corporate Cyberbanking?

 

If you encounter technical problems when using our service, please go to the Corporate Cyberbanking login page and click "Browser Setting" to view your computer's configuration. You can then follow the technical support section on the same page to set your computer configuration. Alternatively, you can call our hotline on (852) 2211 1321 during service hours.

Q5.5

What hardware and software are recommended for Corporate Cyberbanking?

 

Please refer to System Requirements for more details by clicking here.

Q5.6

How can I upgrade the Java to version 1.7?

 

Please follow our steps by clicking here.

Q6.7

How can I enable Transport Layer (“TLS”) protocol TLS1.2 if my PC is using Windows 7?

 

Please follow our steps by clicking here.

Q5.8

How can I enable Transport Layer (“TLS”) protocol TLS1.2 if my PC is using Windows 8?

 

Please follow our steps by clicking here.

 

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6. Operations of Corporate Cyberbanking

Q6.1

What is the "Sign-and-Send" feature for?

 

In Corporate Cyberbanking, once "Sign-and-Send" is enabled for a user, he/she can sign and send transactions in one step. This feature is available for all Corporate Cyberbanking accounts with single signing authorisation.

Q6.2

How can we use "Sign-and-Send"?

 

Your system administrator needs to enable this feature for users individually. Once they have been enabled, users can use the feature immediately. Please note that users must also have the corresponding "Sign" and "Send" functions enabled in the Function Access Profile.

Q6.3

Our Corporate Cyberbanking account requires 2 signers to sign a single transaction. Is it possible to use "Sign-and-Send" in this case?

 

In that case, "Sign-and-Send" cannot be used. The transaction needs to be signed and sent individually. Please note that the availability of this feature also depends on the user access control, such as function access profile and authorisation matrix settings.

Q6.4

Can we switch back from "Sign-and-Send" to normal status for a user?

 

Yes, the system administrator can disable this feature for any user.

 

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7. Mobile Banking Service

Q7.1

How can I register for the Mobile Banking service through Corporate Cyberbanking?

 

To register, your System Administrator needs to log in to Corporate Cyberbanking, select “Mobile Banking/i-Token” under “Service Maintenance”, read and tick the checkbox agreeing to the terms and conditions. Please click here to view the user guide.

Q7.2

Does the system administrator need to enable Mobile Banking for signers?

 

Yes. The system administrator needs to set Mobile Banking as “Available” when creating a user and “Enable” mobile login for them. The system administrator can also click “Edit” to update settings for existing users.

Q7.3

How does a signer know the system administrator has registered and enabled Mobile Banking for them?

 

Once the signer logs in to Corporate Cyberbanking, they will be requested to enter the new Mobile Banking PIN and Signer PIN to confirm the changes.

Q7.4

How can a signer set up their Mobile Banking service?

 

After the signer has confirmed the changes in “Confirm Personal Information”, the “Setup Now” button will be displayed. The signer can click this button to start the setup process. Alternatively, the signer can log in to Corporate Cyberbanking, click “Settings” at the top right of the screen, select “Change Mobile Banking Setup”, and click on “Mobile Banking Quick Setup”.

Q7.5

Why can’t I log in to the mobile banking service through the hyperlink previously provided in an SMS?

 

The SMS hyperlink is no longer available. To log in to the mobile banking service, you now need to go to “Corporate Mobile Banking” in the menu bar of the BEA App.

 

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