The Bank of East Asia

Corporate Banking

System Requirements

Hardware requirements

  • Computer or device with 500 MHz or faster processor
  • 128 MB or more RAM
  • 56 kbps modem or faster internet connection
  • Screen resolution of 1024 x 768 (recommended)

Software requirements

  • Operating System: Windows Vista / Windows 7 / Windows 8 / Windows 8.1 / Mac OSX (English, Traditional Chinese, or Simplified Chinese version)
  • Browser: Internet Explorer / Safari / Google Chrome
  • JavaScript and TLS must be enabled

Technical Support

If you encounter a problem when using our service and find that your computer does not meet the above requirements, please follow the steps below or call our Customer Service Hotline on 2211 1321 during service hours.

Java / JavaScript / Java Applets

  • To meet the service requirements, Java and JavaScript must be enabled in your browser
  • If you are using Internet Explorer:
    • Click "Tools" in your browser menu bar
    • Select "Internet Options"
    • Select "Security" tab
    • Click "Internet"
    • Click "Custom Level" to open Security Settings
    • Ensure Disable Java is NOT chosen under Java Permissions
    • Click "Enable" under Scripting of Java applets
    • Click "OK"

Java Virtual Machine

  • Java Virtual Machine should be installed and enabled on your computer
  • If you are using Internet Explorer:
    • Click "Tools" in your browser menu bar
    • Select "Internet Options"
    • Select "Advanced" tab
    • Click "JIT compiler for virtual machine" under Java VM / Microsoft VM; or
    • Click "Use Java 2 v1.X for <applet>" under Java (SUN)
    • Click "OK"
    • Restart your computer
    • If there is no Java Virtual Machine installed in your computer, please download it from http://www.java.com