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Send us your opinion
Dear Customer
At The Bank of East Asia Group, we believe in the importance of the best possible standard of customer service. We are dedicated to providing quality service that suits your needs, and wish to hear your opinions in order to enhance our service standard.
You are most welcome to share your opinions or suggestions with us through the following channels:
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By letter: please send your letter by post, by fax on (852) 3608 6228, or through any of our branches or business offices; |
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By e-mail: please send your e-mail to info@hkbea.com; or |
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By telephone: please call our Customer Opinion Hotline on (852) 2211 1388. |
To promptly address your concerns, we will take the follow-up actions and will provide you with:
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a written acknowledgement within seven days upon receipt of your opinions or suggestions; and |
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a written response to your opinions or suggestions within 30 days upon receipt of the same. |
Thank you for your kind support.
Yours sincerely
The Bank of East Asia Group
Remarks:
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Written acknowledgement will only be applied to the opinions or suggestions sent by letter or by e-mail. |
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No written acknowledgement will be provided if a written response is provided directly to customers or relevant persons within seven days upon receipt of the opinions or suggestions. |
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No written acknowledgement or written response will be provided if the opinions or suggestions, upon receipt, have been duly resolved by close of business on the following business day. |
Address:
Service Quality Section
The Bank of East Asia, Limited
G.P.O. Box No. 31
Hong Kong
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