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Home > Personal Banking > Cyberbanking > Key Features > Services > Scope of Services

Scope of Services

Cyberbanking offers a wide variety of banking functions:

Services/Electronic Channels
Internet
Telephone
ATM
Mobile Phone
1. Homepage
 
 
 
 
     Portfolio
 
 
 
 
       * Deposits
Y
 
 
 
       * Investments
Y
 
 
 
       * Stocks
Y
 
 
 
       * Properties
Y
 
 
 
       * Insurance
Y
 
 
 
       * Loans
Y
 
 
 
       * Credit Cards
Y
 
 
 
     E-statements/e-advices
 
 
 
 
       * Delivery instructions
Y
 
 
 
     Mobile Banking
 
 
 
 
       * Settings of mobile phone/PDA and/or
          CyberAlerts
Y
 
 
 
       * Change of details
Y
 
 
 
       * Mobile phone/PDA maintenance
Y
 
 
 
       * CyberAlerts - ATM cash withdrawal
Y
 
 
 
       * Templates
Y
 
 
 
       * Mobile phone/PDA activity
Y
 
 
 
       * Transactions made within the last month
 
 
 
Y
       * Activation for East Asia Securities
          Cybertrading Service - Mobile Phone
          (Available to Cybertrading customers only)
Y
 
 
 
     Messages Inbox/Outbox
Y
 
 
 
     Settings
 
 
 
 
       * Transaction limits
Y
 
 
 
       * Two-factor authentication - One-time
          password and digital certificate
Y
 
 
 
       * Change PIN
Y
Y
Y
 
       * Personal information
Y
 
 
 
       *  Restrictions on fund transfer to non-designated account
Y
 
 
 
       * Suspension of bill payment services
Y
 
 
 
2. Accounts
 
 
 
 
     Account enquiry1
 
 
 
 
       * Summary
Y
Y
Y
Y
       * Activities for up to 12 months
Y
 
 
 
       * View e-statements
Y
 
 
 
       * Stop payments
Y
 
 
 
     Transfers
 
 
 
 
       * Fund transfers between BEA Accounts
          in HK      
Y
Y2
Y
Y4
       * Fund transfers to BEA China Accounts
          (HKD/USD)
Y
 
 
 
       * Transfer to other banks (HK) - Standard
          - Electronic Clearing (Free)
Y
 
Y6
Y4
       * Transfer to other banks (HK) - Express
          - CHATS (Charged)
Y
 
 
 
       * Remittance to other banks in China &
          overseas
Y
 
 
 
       * Schedule
Y
 
 
 
       * Templates
Y
 
 
 
       * Renminbi (CNY) standing instructions
Y
 
 
 
     Time deposits
 
 
 
 
       * Placement
Y
Y
 
 
       * Uplift
Y
Y
 
 
       * Set-up/cancel renewal instruction
Y
Y
 
 
     Requisition
 
 
 
 
       * Statements
Y
Y
Y
 
       * Cheque books
Y
Y
Y
 
       * Demand draft application
Y
 
 
 
       * Cashier's order application
Y
 
 
 
       * CyberAlerts
Y
 
 
 
     Rate enquiries
 
 
 
 
       * Hong Kong dollars deposit rate enquiry
Y
Y
 
 
       * Foreign currency deposit rate enquiry
Y
Y
 
 
       * Foreign currency T/T exchange rate
Y
Y
 
 
       * Foreign currency notes exchange rate
Y
 
 
 
       * Gold price enquiry
Y
Y
 
 
       * CNY (Renminbi) non-deliverable forward
Y
 
 
 
3. Payments
 
 
 
 
     Bills
Y
Y3
Y3
Y5
     Donations
Y
Y3
Y3
Y5
     Remittance
Y
 
 
 
     Schedule
Y
 
 
 
     Templates
Y
 
 
 
     Merchant list
Y
 
 
 
4. Loans
 
 
 
 
     Property - HK
 
 
 
 
       * Account enquiry
Y
 
 
 
       * Requisition for documents
Y
 
 
 
       * Repayment instruction
Y
 
 
 
       * Mortgage terms enquiry
Y
 
 
 
       * Property valuation
Y
 
 
 
       * Mortgage application
Y
 
 
 
       * Mortgage calculators
Y
 
 
 
       * DreamHouse search
Y
 
 
 
     Property - China
 
 
 
 
       * Account enquiry
Y
 
 
 
       * Requisition for documents
Y
 
 
 
       * Repayment instruction
Y
 
 
 
       * Mortgage terms enquiry
Y
 
 
 
       * Mortgage application
Y
 
 
 
       * Mortgage calculators
Y
 
 
 
     Consumer loans
 
 
 
 
       * Account enquiries
Y
 
 
 
       * Partial/early repayment instructions
Y
 
 
 
       * Other information
Y
 
 
 
5. Cards
 
 
 
 
     Credit cards
 
 
 
 
       * Account enquiry
Y
Y
Y
Y
       * Payment
Y
Y3
Y
 
       * Cash advance
Y
Y
Y
 
       * Check bonus point balance
Y
 
 
 
       * Request statement
Y
 
 
 
       * Direct debit authorisation
Y
 
 
 
       * Bonus gallery and online redemption of gifts
Y
 
 
 
       * Online payment security
Y
 
 
 
       * "Cash In Hand" application
Y
 
 
 
     ATM cards
 
 
 
 
       * Card enquiry
Y
 
 
 
       * Report lost card
Y
 
 
 
       * Annual fee payment
Y
 
 
 
       * ATM location enquiry
Y
 
 
 
6. Investments
 
 
 
 
     Risk assessment
Y
 
 
 
     Stock trading
Y
 
 
Y7
     Online subscription of bonds/notes/IPO
Y
 
 
 
     Linked Deposits
 
 
 
 
       * Currency Linked Deposits
Y
 
 
 
       * Equity Linked Deposits
Y
 
 
 
       * Basket Equity Linked Deposits - with
          Callable and Optional Kick-in Features
Y
 
 
 
       * Single Equity Linked Deposits - with
          Callable and Optional Kick-in Features
Y
 
 
 
     Cyberfund Centre
 
 
 
 
       * Fund search
Y
 
 
 
       * Fund subscription
Y
 
 
 
       * Redemption/portfolio
Y
 
 
 
       * Fund comparison
Y
 
 
 
       * Trade basket
Y
 
 
 
       * Order status
Y
 
 
 
       * Market news
Y
 
 
 
       * Fund knowledge
Y
 
 
 
     Bonds & Notes
 
 
 
 
       * Product information
Y
 
 
 
       * Account enquiries
Y
 
 
 
       * Rate enquiries & order placement
Y
 
 
 
       * Order enquiries
Y
 
 
 
     FX/Gold margin
 
 
 
 
       * Online trading
Y
 
 
 
       * Account balance
Y
 
 
 
       * Position
Y
 
 
 
       * Order trail
Y
 
 
 
       * Adjusting rate
Y
 
 
 
       * Interest rate
Y
 
 
 
       * Information
Y
 
 
 
     Gold
 
 
 
 
       * Gold account enquiry
Y
Y
 
Y7
       * Gold trading
Y
Y
 
Y7
     Market express
 
 
 
 
       * Market news
Y
 
 
 
       * Latest news
Y
 
 
 
       * Stock quotes
Y
 
 
Y
       * Top 10
Y
 
 
 
       * Rate enquiries
Y
 
 
 
       * FX commentary
Y
 
 
 
       * Company information
Y
 
 
 
       * Code search
Y
 
 
 
7. Insurance
 
 
 
 
     Product information
Y
 
 
Y7, 8
     Online applications
Y
 
 
Y7, 8
     Premium calculator
Y
 
 
 
     Claim procedure
Y
 
 
 
     Download forms
Y
 
 
 
     Unit prices
Y
 
 
 
     Policy enquiries
Y
 
 
 
8. MPF/ORSO
 
 
 
 
     Account balance enquiry
Y
 
Y
 
     Contribution history enquiry
Y
 
 
 
     Withdrawal history enquiry
Y
 
 
 
     Current investment enquiry
Y
 
 
 
     Change of investment choices
Y
 
 
 
     Fund information
Y
 
 
 
     Contribution for casual employee
Y
 
Y
 
     Contribution for self-employed person
Y
 
 
 
     Download forms
Y
 
 
 
     General information
Y
 
 
 
9. Other features
 
 
 
 
     Digital certification login
Y
 
 
 
     Service hours enquiry and frequently asked
       questions
Y
 
 
 
     Cash withdrawal
 
 
Y
 
     Cash/cheque deposit
 
 
Y
 
     Change of ATM display language
 
 
Y
 

Remarks: Y=Service is available now.

1 
Please register particular account(s) for this service. This service is available for the following account types:
Private Banking Account, SupremeGold Account, Supreme Account, i-Account, HKD current account, USD current account, CNY current account, Hong Kong dollar savings account, foreign currency savings account, multi-currency statement savings account, BEA Credit Card account, time deposit account, foreign exchange margin trading account, mortgage and consumer loans account, and MPF account.

2 
Only applicable to accounts with prior registration.

3 
Only available for selective merchants.

4 
To transfer to a non-registered account, please create a template in Cyberbanking - Internet.

5 
Only applicable to the templates of Bills and Donations via Cyberbanking - Internet.

6 
Restricted to JETCO member banks providing this service.

7 
Compatible with iPhones and Android phones.

8 
Only applicable to travel insurance.