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Frequently Asked Questions (FAQ)
1. What is CyberShopping?
CyberShopping is a one-stop marketplace that allows customers to enjoy shopping online. Customers can choose from a wide range of items.
2. How to access CyberShopping?
You can access CyberShopping through the link on the Cyberbanking website.
3. Who can enjoy the services of CyberShopping?
CyberShopping is designed to serve our Cyberbanking customers as well as BEA credit cardholders.
4. What does CyberShopping have?
There are 6 areas in CyberShopping:
What's New
Enjoy exclusive offers of the latest products from the leading brands.
What's Hot
Value-for-money deals that we have selected for you.
Bonus Gallery
Provide one-stop to redeem yours coupons.
Categories
The available products are classified into different categories. You can find your desired items by browsing through the related category.
Featured Stores
Premium stores that are recommended to you.
Site Map
An overview of CyberShopping.
5. How do I find the item I am interested in?
To find a specific product, you can browse through the CyberShopping categories that your desired item belongs to. Simply click on your selected product and more details will be shown for your information.
6. If I have questions about the items shown, what can I do?
As CyberShopping only provides you a brief introduction of the product, you may contact the related merchant for more details.
7. How can I purchase my favourite item?
When you see something that interests you, simply click the "Shop Now" button at the product details page and it will direct you to the related merchant's site for further details and purchasing of the products.
To purchase the product listed on "What's New"
- Download the Order Form by clicking "Buy Now"
- Print out the Order Form
- Fax the filled form to related merchant (Please refer to the related product details page for more information)
8. How to pay and get my shopping item?
When you make a shopping purchase, you are placing an order with the merchant directly. The payment and the delivery of the goods and services will be arranged by your selected merchant. Please refer to their websites for further details on payment and delivery.
9. If I have any enquires or comments about CyberShopping, what can I do?
Should you have any enquiry or comment, please contact our Customer Hotline at Tel (852)2211 1333.
10. Which are BEA Group's websites?
Please note that the BEA Group currently maintains the following websites only:
Remarks: Customers will never be asked for any personal information by e-mail, e.g. name, account number, password, etc. To securely view or use the websites of the BEA Group, simply access our homepage at www.hkbea.com instead of clicking through the hyperlinks embedded in any e-mails. For further queries, please contact our Customer Service Hotline at 2211 1321.
11. Where can I learn more about security protection and Internet banking?
You can visit the website of The Hong Kong Association of Banks at www.hkab.org.hk/PDF/customer_info/
ebanking_e.pdf to learn the practical tips on "Internet Banking - Keeping Your Money Safe".
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